Daniel B.
Pharmaceuticals, N/A employees
More than a year
“Dependable calls and strong performance”
Pros
One thing that quickly put us at ease was the call quality, along with how new team members would get up to speed. In practice, neither has turned into a real issue. We haven't had any reported problems with dropped calls or static on the lines.
Cons
Getting everyone onboarded has been a bit tricky since some team members adapt much faster than others. A few needed extra training, while others moved way ahead of the group. More training materials would really help us stay ahead of those gaps and support different levels of tech comfort.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Daniel B.
Pharmaceuticals, N/A employees
More than a year
“Dependable calls and strong performance”
Pros
One thing that quickly put us at ease was the call quality, along with how new team members would get up to speed. In practice, neither has turned into a real issue. We haven't had any reported problems with dropped calls or static on the lines.
Cons
Getting everyone onboarded has been a bit tricky since some team members adapt much faster than others. A few needed extra training, while others moved way ahead of the group. More training materials would really help us stay ahead of those gaps and support different levels of tech comfort.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mario H.
Computer Software, N/A employees
Less than 6 months
“Powerful real-time analytics”
Pros
The analytics platform has been fantastic to use. It's designed in a very simple way and delivers real-time analysis and insights without making things complicated. It also handles a lot of the heavy lifting that analysts would normally have to do themselves which frees them up to spend more time focusing on the bigger picture.
Cons
Even for large and complicated organizations the setup isn't difficult at all. It's definitely worth trying so you can see for yourself how capable it really is.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mario H.
Computer Software, N/A employees
Less than 6 months
“Powerful real-time analytics”
Pros
The analytics platform has been fantastic to use. It's designed in a very simple way and delivers real-time analysis and insights without making things complicated. It also handles a lot of the heavy lifting that analysts would normally have to do themselves which frees them up to spend more time focusing on the bigger picture.
Cons
Even for large and complicated organizations the setup isn't difficult at all. It's definitely worth trying so you can see for yourself how capable it really is.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Elizabeth D.
Not Specified, N/A employees
More than a year
“A real competitive advantage”
Pros
Using the it platform feels like getting a glimpse of where things are headed. It's incredibly advanced and honestly beyond what we expected would be possible anytime soon. I can see it making a big difference in helping us stay ahead of the competition.
Cons
This tool definitely isn't an inexpensive system. It's an excellent product but getting everything up and running takes a serious investment in both budget and team time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Elizabeth D.
Not Specified, N/A employees
More than a year
“A real competitive advantage”
Pros
Using the it platform feels like getting a glimpse of where things are headed. It's incredibly advanced and honestly beyond what we expected would be possible anytime soon. I can see it making a big difference in helping us stay ahead of the competition.
Cons
This tool definitely isn't an inexpensive system. It's an excellent product but getting everything up and running takes a serious investment in both budget and team time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Robert C.
Real Estate, N/A employees
More than a year
“Futuristic value for the future”
Pros
This tool feels incredibly advanced and the level of sophistication has genuinely impressed us. It has such a forward-looking feel, with capabilities we honestly never expected would be available to us for many years.
Cons
It has absolutely been worth the investment. We can clearly see the value it brings to our business and it leaves us feeling impressed and genuinely excited about what's ahead.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Robert C.
Real Estate, N/A employees
More than a year
“Futuristic value for the future”
Pros
This tool feels incredibly advanced and the level of sophistication has genuinely impressed us. It has such a forward-looking feel, with capabilities we honestly never expected would be available to us for many years.
Cons
It has absolutely been worth the investment. We can clearly see the value it brings to our business and it leaves us feeling impressed and genuinely excited about what's ahead.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Patrick P.
Management Consulting, N/A employees
“Flexible integrations that deliver”
Pros
Our requirements were fairly detailed and quite specific and even though those integrations weren't part of anext's standard advertised package they're really what makes our setup work.
Cons
Even though I've said a lot of positive things about how well the integrations make everything function, I'd still prefer a system where everything is built and handled in-house. That said, at that price point there really weren't other options offering a different solution either.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
9
Functionality
8
Patrick P.
Management Consulting, N/A employees
“Flexible integrations that deliver”
Pros
Our requirements were fairly detailed and quite specific and even though those integrations weren't part of anext's standard advertised package they're really what makes our setup work.
Cons
Even though I've said a lot of positive things about how well the integrations make everything function, I'd still prefer a system where everything is built and handled in-house. That said, at that price point there really weren't other options offering a different solution either.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
9
Functionality
8
Jackie H.
Not Specified, N/A employees
Less than a year
“Contract digitization done right”
Pros
It has been fantastic for moving our contract management process online and making document signing and sending much more convenient for both agents and clients.
Cons
Honestly, I don't have any complaints. It's been a really positive tool for us and it feels like it's helping us build the business for the future in an exciting way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Jackie H.
Not Specified, N/A employees
Less than a year
“Contract digitization done right”
Pros
It has been fantastic for moving our contract management process online and making document signing and sending much more convenient for both agents and clients.
Cons
Honestly, I don't have any complaints. It's been a really positive tool for us and it feels like it's helping us build the business for the future in an exciting way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Lisa B.
Not Specified, N/A employees
Less than a year
“Flexible CRM built for growth”
Pros
This platform has been an excellent CRM for our team. It gives us far more flexibility than the system we used before and it already feels like a platform that will support us well for the long term.
Cons
It definitely isn't an inexpensive system and getting everything live takes time. It's worth making sure you're fully prepared for the investment before moving ahead.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Lisa B.
Not Specified, N/A employees
Less than a year
“Flexible CRM built for growth”
Pros
This platform has been an excellent CRM for our team. It gives us far more flexibility than the system we used before and it already feels like a platform that will support us well for the long term.
Cons
It definitely isn't an inexpensive system and getting everything live takes time. It's worth making sure you're fully prepared for the investment before moving ahead.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Brian B.
Primary/Secondary Education, N/A employees
Less than 6 months
“Confident choice for our phones”
Pros
Based on the research I've done, I'm seriously considering this as the phone platform we'll be choosing soon. From what I've seen, I'd feel comfortable giving it a definite thumbs up.
Cons
Don't have any complaints at this point. Their sales process and website do a really good job of building trust and confidence in the company.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
James M.
Insurance, N/A employees
Less than a year
“A dream rollout with powerful insights”
Pros
Choosing it has easily been the smartest move we've made this year. It gives us a massive edge and we're heading into the next 18 months with far more data and insight to guide what we do. That puts us in a much stronger position to outperform the competition.
Cons
Can't think of any downsides at the moment. The technology has been outstanding and the team behind it has been helpful and clearly knows their stuff. We're already live, everyone has been trained and the tools are starting to be used properly. It's been a dream rollout.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Brian B.
Primary/Secondary Education, N/A employees
Less than 6 months
“Confident choice for our phones”
Pros
Based on the research I've done, I'm seriously considering this as the phone platform we'll be choosing soon. From what I've seen, I'd feel comfortable giving it a definite thumbs up.
Cons
Don't have any complaints at this point. Their sales process and website do a really good job of building trust and confidence in the company.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
James M.
Insurance, N/A employees
Less than a year
“A dream rollout with powerful insights”
Pros
Choosing it has easily been the smartest move we've made this year. It gives us a massive edge and we're heading into the next 18 months with far more data and insight to guide what we do. That puts us in a much stronger position to outperform the competition.
Cons
Can't think of any downsides at the moment. The technology has been outstanding and the team behind it has been helpful and clearly knows their stuff. We're already live, everyone has been trained and the tools are starting to be used properly. It's been a dream rollout.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
John D.
Mechanical or Industrial Engineering, N/A employees
Less than 6 months
“Built for real business needs”
Pros
In my opinion it has been a really valuable addition for us and we're getting a lot out of the full feature set. It feels like impressive technology that was clearly designed around real business challenges and actual goals, not just flashy ideas.
Cons
At this stage, I honestly can't think of any downsides. We've been very happy with this new innovation and if anything, I just wish something like this had been developed much earlier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
John D.
Mechanical or Industrial Engineering, N/A employees
Less than 6 months
“Built for real business needs”
Pros
In my opinion it has been a really valuable addition for us and we're getting a lot out of the full feature set. It feels like impressive technology that was clearly designed around real business challenges and actual goals, not just flashy ideas.
Cons
At this stage, I honestly can't think of any downsides. We've been very happy with this new innovation and if anything, I just wish something like this had been developed much earlier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9