Okendo

“Excellent value”

Pros

Running this across 12 Shopify stores, we've gotten a lot of value from the platform especially for loyalty/rewards and referral programs. The flexibility has been strong and the support from the team has made a real difference. It gives us a great base for managing customer loyalty and referrals and the team has done a very good job of understanding what we need and recommending ways to boost participation and grow revenue from the programs. Our account manager has been especially responsive and helpful. We stay in regular contact with them and they consistently bring proactive ideas for promoting the loyalty program, increasing engagement and getting more revenue out of it. Another thing we've appreciated is how willing they are to help when the platform has limitations. A few times the exact feature we wanted wasn't available natively but the team still worked closely with us to find practical workarounds and gave us extra support so we could still reach the outcome we were aiming for.

Cons

There have been a few situations where the platform felt limited in terms of features or flexibility for our specific business needs. That said, in most of those cases the team has been willing to step in and offer a workaround or an alternative solution which has helped us keep things progressing.

“Excellent value”

Pros

Running this across 12 Shopify stores, we've gotten a lot of value from the platform especially for loyalty/rewards and referral programs. The flexibility has been strong and the support from the team has made a real difference. It gives us a great base for managing customer loyalty and referrals and the team has done a very good job of understanding what we need and recommending ways to boost participation and grow revenue from the programs. Our account manager has been especially responsive and helpful. We stay in regular contact with them and they consistently bring proactive ideas for promoting the loyalty program, increasing engagement and getting more revenue out of it. Another thing we've appreciated is how willing they are to help when the platform has limitations. A few times the exact feature we wanted wasn't available natively but the team still worked closely with us to find practical workarounds and gave us extra support so we could still reach the outcome we were aiming for.

Cons

There have been a few situations where the platform felt limited in terms of features or flexibility for our specific business needs. That said, in most of those cases the team has been willing to step in and offer a workaround or an alternative solution which has helped us keep things progressing.

“Actionable customer insights”

Pros

It's turned into one of our strongest tools for getting a clear read on our customers. Being able to ask the right questions and receive meaningful, actionable feedback has completely reshaped the way we handle marketing, from the campaigns we create to the products we decide to develop next. The platform is also simple to navigate.

Cons

One limitation is that we can't change the products shown under the review widget. At times, products we don't even sell appear there so it would be really helpful to have the option to remove those or add specific products we actually want customers to see.