PHPKB
Last Updated
Overview
PHPKB is an extensive customer service platform that offers powerful self-service portals and multi-language support, enabling fast access to accurate information. While the platform’s analytics section may require some improvements, its advanced analytics optimize content organization and staff productivity.
PHPKB Specifications
- Self-Service Portal
- Knowledge Base
- Live Chat
- Analytics And Reporting
PHPKB Features
Knowledge Sharing
PHPKB stores and organizes public and private documentation, FAQs, manuals, and help‑center articles in one unified system. It allows unlimited categories and articles, with a flexible multi‑level hierarchy to structure content clearly.
Support Ticket System
The software includes a built-in ticketing system that enables customers to raise support tickets directly when they cannot find an answer in the knowledge base. When a ticket is submitted, the system can automatically suggest relevant knowledge base articles.
Support Widget
The system offers an embeddable ‘Help and Support Widget’ that can be added to any website or application via a small JavaScript snippet. This widget gives users instant access to the knowledge base search, article browsing, and a ticket form, enabling help access without leaving the current page.
Document Versioning
The system automatically saves version history for every knowledge‑base article whenever edits are made. This version‑control mechanism maintains accurate documentation and protects against accidental deletions or errors.
Pros And Cons of PHPKB
Pros
Offers multi-language support for global customers
Delivers a self-service portal to reduce support tickets
Provides document versioning to prevent data loss
Includes knowledge analytics for performance insights
Cons
It may offer limited knowledge base portal customization options
The platform may require some improvements in its device compatibility
PHPKB Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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2
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1
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Share your experience
Information Technology and Services, N/A employees
“Excellent value knowledge base”
Pros
After spending two months evaluating PHPKB, we decided to purchase a self-hosted license and it has been a very good choice. The salesperson was incredibly helpful and even assisted us with configuring our server so it would meet all the installation requirements. We have been using it for more than a year now and are completely satisfied with it. I would confidently recommend PHPKB as the best value-for-money knowledge base software for both internal and external use.
Cons
There is nothing specific we dislike about this software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What other apps does PHPKB integrate with?
PHPKB software integrates with a wide range of apps, including Zendesk Suite, Desk.com, Google Analytics, Wufoo, Olark Chat, SnapEngage Chat, Tidio Chat, and more.
What language does PHPKB support?
PHPKB software supports English language only.
What types of pricing plans does PHPKB offer?
The vendor offers customized pricing plans according to different business needs. It offers a Premium Plan at $135/year and a Basic Plan at $75/year. Get a customized PHPKB cost breakdown for your business today.
Does PHPKB offer an API?
Yes, PHPKB does offer an API.
Who are the typical users of PHPKB?
The typical users of PHPKB include sectors like customer service, IT, and education.
What level of support does PHPKB offer?
PHPKB offers support through email, phone number, and form submission.
Does PHPKB have a mobile app?
No, PHPKB does not offer a mobile app.