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Overview
PHPKB is an extensive customer service platform that offers powerful self-service portals and multi-language support, enabling fast access to accurate information. While the platform’s analytics section may require some improvements, its advanced analytics optimize content organization and staff productivity.
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Starting Price
Custom
PHPKB Specifications
- Self-Service Portal
- Knowledge Base
- Live Chat
- Analytics And Reporting
What Is PHPKB?
PHPKB is a cloud-based customer service platform that streamlines knowledge sharing and enhances customer support by providing quick, self-service access to accurate information. It captures, stores, retrieves, and shares knowledge efficiently, reducing the need for extensive training of support staff. The platform also allows organizations to create public and private knowledge bases, help centers, manuals, and documentation while saving time and improving service quality.
PHPKB Pricing
PHPKB pricing varies according to the following plans:
- Premium Plan: $135/year
- Basic Plan: $75/year
Disclaimer: The pricing is subject to change.
PHPKB Integrations
PHPKB software integrates with a wide range of apps, including:
- Zendesk Suite
- Desk.com
- Google Analytics
- Wufoo
- Olark Chat
- SnapEngage Chat
- Tidio Chat
Who Is PHPKB For?
PHPKB is suitable for the following sectors:
- Customer Service
- IT
- Education
Is PHPKB Right For You?
PHPKB software is suitable for businesses aiming to improve customer service and internal knowledge management. It enables quick access to information, allowing staff and customers to find solutions independently. The platform supports multi-language content, enhancing services for global audiences. It also offers a self-service portal to reduce support ticket volume while maintaining quality.
Still not sure if PHPKB is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
PHPKB Features
Knowledge Sharing
PHPKB stores and organizes public and private documentation, FAQs, manuals, and help‑center articles in one unified system. It allows unlimited categories and articles, with a flexible multi‑level hierarchy to structure content clearly.
Support Ticket System
The software includes a built-in ticketing system that enables customers to raise support tickets directly when they cannot find an answer in the knowledge base. When a ticket is submitted, the system can automatically suggest relevant knowledge base articles.
Support Widget
The system offers an embeddable ‘Help and Support Widget’ that can be added to any website or application via a small JavaScript snippet. This widget gives users instant access to the knowledge base search, article browsing, and a ticket form, enabling help access without leaving the current page.
Document Versioning
The system automatically saves version history for every knowledge‑base article whenever edits are made. This version‑control mechanism maintains accurate documentation and protects against accidental deletions or errors.
Pros And Cons of PHPKB
Pros
Offers multi-language support for global customers
Delivers a self-service portal to reduce support tickets
Provides document versioning to prevent data loss
Includes knowledge analytics for performance insights
Cons
It may offer limited knowledge base portal customization options
The platform may require some improvements in its device compatibility
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Frequently Asked Questions
What types of pricing plans does PHPKB offer?
The vendor offers customized pricing plans according to different business needs. It offers a Premium Plan at $135/year and a Basic Plan at $75/year. Get a customized PHPKB cost breakdown for your business today.
What language does PHPKB support?
PHPKB software supports English language only.
What other apps does PHPKB integrate with?
PHPKB software integrates with a wide range of apps, including Zendesk Suite, Desk.com, Google Analytics, Wufoo, Olark Chat, SnapEngage Chat, Tidio Chat, and more.
Does PHPKB offer an API?
Yes, PHPKB does offer an API.
Does PHPKB have a mobile app?
No, PHPKB does not offer a mobile app.
Who are the typical users of PHPKB?
The typical users of PHPKB include sectors like customer service, IT, and education.
What level of support does PHPKB offer?
PHPKB offers support through email, phone number, and form submission.