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Overview

Pulsar software provides a high-performance callback smart widget, aiding in lead conversion and customer retention. While feature compatibility can vary across categories, its robust analytics and fast connection justify the cost. Overall, Pulsar’s specialized automation features make it a compelling choice for sales-oriented call centers.

Pulsar Specifications

  • Interactive Voice Response (IVR)
  • Call Recording
  • Call Monitoring
  • Call Reporting and Analytics

Pulsar Features

Callback Widget

The callback widget analyzes visitor engagement behavior to identify high-intent moments before presenting a prompt. Once a user submits their number, the system initiates an automated connection between the agent and the visitor in exactly twenty-seven seconds to maximize sales.

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Analytics Dashboard

A centralized analytics dashboard provides call center managers with real-time visibility into incoming call volumes and success rates. This panel tracks new customer acquisitions and measures the overall effectiveness of the center by aggregating data on response times and outcomes.

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Built-In CRM

The built-in CRM system enables organizations to control customer data and segment leads based on their loyalty levels. By centralizing interaction history, managers can tailor their outreach strategies and ensure that high-value prospects receive prioritized attention from specialized agents.

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Call Recording

Automated call recording captures every interaction facilitated through the widget, storing them securely for future review. Managers can listen to these recordings at any time through the statistics section to ensure quality control, compliance, and effective agent training protocols.

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Agent Analytics

Agent analytics tools allow supervisors to evaluate the work effectiveness of individual employees through specific KPI tracking. By analyzing performance metrics, call centers can identify top performers and provide targeted coaching to those failing to meet established response time benchmarks.

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Pros And Cons of Pulsar

Pros

  • Callback widget connects visitors in short time frames

  • Analytics dashboard tracks real-time statistics and performance

  • Built-in CRM segments customers by loyalty levels

Cons

  • May lack consistent dedicated support

  • Feature compatibility can vary across categories

Pulsar Reviews

Total 1 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

0%

4

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100%

3

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2

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1

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Share your experience

CL
Cheryl L.

Marketing and Advertising, N/A employees

4.0

“Powerful market research insights”

Pros

It's been really useful for market research when I'm planning future campaigns. The platform gathers data from all over the web and handles the analysis for you which saves a lot of time. I can also generate a variety of charts and graphs from that data to include in reports. On top of that, it can evaluate sentiment and emotion which adds another layer of insight.

Cons

The biggest downside is the price since this software is quite expensive. It also has a steep learning curve and it took me a while to really figure out how to use it properly. There have also been times when it failed to pull in data and I had to reach out to customer support to get things working again. Another limitation is that some of the graphs don't offer as much customization as I'd want.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

Frequently Asked Questions

What other apps does Pulsar integrate with?

The software supports integration with multiple platforms, such as Facebook, Slack software, WordPress, and Zendesk.

Does Pulsar offer an API?

Yes, Pulsar offers an API.

What level of support does Pulsar offer?

Pulsar offers support through phone and email.

What language does Pulsar support?

Pulsar is available in English and Polish.

Who are the typical users of Pulsar?

Typical users include industries like e-commerce, real estate, insurance, customer support centers, and financial services.

Does Pulsar have a mobile app?

No, Pulsar does not have a mobile app.

What types of pricing plans does Pulsar offer?

The Pulsar price is based on two plans: Business ($29/month) and Corporation ($59/month). Request a personalized Pulsar pricing quote for your business.