“Easy to learn and use”

Pros

As a new user it has been a really positive experience. It's easy to use and I was able to pick things up pretty quickly without much trouble.

Cons

One issue that does bother me is that it can be a bit buggy from time to time.

“Organized workflow”

Pros

Everything feels well organized and the software is very simple to navigate and use.

Cons

There are quite a few glitches and sometimes participants can see extra names.

“outdated forms and poor support”

Pros

Honestly nothing has worked in a positive way for us. The software is not user-friendly at all and the customer service has been awful.

Cons

Before I switched our legal software we were assured they always had the most current title forms available. That turned out to be completely untrue and even after more than six months of using it the updated forms still are not there. We were also told document merging would be fast and simple but that was absolutely not the case. The accounting side of the system is also very poor because you cannot overwrite checks or deposits when something changes at the closing table.

“Wording that hurts communication”

Pros

There really aren't any positives here. It's basically a perfect example of a tool that doesn't let you send a proper reply.

Cons

Wording comes across as offensive and clients have complained about it. The word "now" in particular creates problems.

“Improved document sharing”

Pros

Having one place where every party can log in and submit documentation is a huge improvement over the old way of faxing or emailing files and then having them get lost.

Cons

Mobile experience can be frustrating at times. When I open a document on my phone and try to zoom in or out the page reloads and starts over every single time.

“Helpful interactive tools”

Pros

The interactive features make the platform a bit easier to use and navigate.

Cons

There are still some recurring issues especially with alert notifications and document generation.

“easy to use with better documents”

Pros

Right away this product felt user-friendly and the documents feature is a definite upgrade compared with the software we used before.

Cons

One thing I did run into was having very little training on the Admin and Reconciliation side.

“Simple navigation”

Pros

Getting around the platform is incredibly easy and using it feels very simple. The communication tools available through the portal have been really excellent as well. I had never used a program like this before and now I would absolutely highly recommend it to anyone.

Cons

Many people share the same email address which makes it difficult when each person is required to have a separate email.

“Effective task tracking”

Pros

One feature I keep coming back to is the Task tab. Being able to set up tasks for myself or assign them to others then mark them off once they're done, is something I really appreciate.

Cons

At times especially later in the afternoon it does seem to run a bit slower which I assume is probably related to heavier user traffic.

“modern and reliable”

Pros

Working in it feels incredibly easy. Compared with other software I've used before, this one is definitely top tier. The interface feels modern, navigation is very simple and the standout for me is the customer support they're consistently responsive and ready to help whenever something isn't clear.

Cons

I don't have any complaints. It's amazing software.

“Client-friendly experience”

Pros

I really appreciate is how user-friendly it is and our clients have no trouble using it either.

Cons

Feature I don't really enjoy is the number of notifications it sends me.

“Stands out from alternatives”

Pros

Compared with the other tools I used before in the real estate law industry, this one feels much more simple and a lot simpler to work with on a daily basis.

Cons

My only real complaint is how long it can take for checks to print from files which ends up slowing me down during the day.

“great for files and transactions”

Pros

Once you get familiar with how it works, Quality is really simple to use. It does an excellent job of storing documents, keeping everyone on a file in communication and helping transactions stay on track from start to finish.

Cons

From time to time there are still small frustrating bugs and uploads can occasionally take forever unless you leave and come back to try again later. That said, it seems like those issues have been happening less often.

“Standout all-in-one workflow”

Pros

Having everything in one place for closing, accounting and document management makes this software incredibly convenient. The customer support team is quick to respond and clearly knows the product well.

Cons

It does take some time to learn at first but there's a wide range of training materials and helpful support available to guide you through it.

“easy to use tool”

Pros

Everything feels very user friendly and it's simple to find whatever you need without any hassle.

Cons

A common complaint is that many people don't like having to create an account and log in every single time.

“Simple training process”

Pros

Compared with other products I've used, this one has been my favorite. It's very user-friendly, training new people doesn't take much effort and the videos make everything simple to follow. I really love this product.

Cons

The only downside for me is that there are a lot of updates and sometimes the functionality changes without me realizing it happened.

“Flexible browser access”

Pros

Right from the start the browser-based access is a huge plus. It's really useful to be able to invite settlement agents and customers to enter only the specific information they need to add. Having multiple users working in the same file at the same time is a big advantage as well. The accounting tools are great and the option to build custom reports adds a lot of value.

Cons

A few areas could still be improved. The docs could be more user-friendly and easier to work with. Some accounting features feel a little finicky at times and it would be much better if any accounting data could be exported as CSV files instead of limiting that mostly to reports. I also have a few minor complaints about the banking and check-printing features. The help section could use more depth and broader bank integration would definitely make it better. Still these are mostly small issues overall.

“Time-saving auto-requests”

Pros

One feature that really helps is the automated request for information. Whenever I need to follow up with a client about an item the answer is often already there because the system sent the request automatically and the client filled it in ahead of time.

Cons

There does seem to be a technical issue when a user changes their phone number during the escrow process. In that situation they can't get the password redirected.

“fast and quality results”

Pros

Compared with other options, this program is incredibly user-friendly. It helps me create a high-quality end product without wasting time which makes the whole process much more efficient.

Cons

Every now and then there are some integration problems with third-party tools.

“Easy-to-use platform”

Pros

Everything about it feels simple and the way it works just makes sense. It's very user-friendly and simple to navigate.

Cons

Setup does get complicated in certain areas so having more guidance or support during that part would be really helpful.