“Packed with useful updates”

Pros

Getting started with it is very easy and the whole system is simple to use. It also sends updates about new features we can take advantage of which is really helpful.

Cons

At times the platform goes down more often than expected. We occasionally lose connection and while it sometimes comes back within seconds, other times it takes a bit longer.

“helpful portal notifications”

Pros

Working through their portal has been really simple and whenever I need to handle something, I appreciate getting a notification right away.

Cons

I have no complaints about it at all. It consistently covers everything I need every time.

“great records management”

Pros

Right from the start the system has been very simple to use and the customer support has been excellent. It also makes finding and managing our records really easy.

Cons

Making changes to documents that are already stored could be more simple. We had to go back through the online training materials to remind ourselves of the correct process for updating existing documents.

“innovation-driven team”

Pros

One thing I really appreciate is how forward-thinking the company and staff are. They're constantly looking for ways to make the title industry faster and more efficient and that mindset really comes through in the product and service.

Cons

There's not much to complain about. A few products do seem priced a bit above the industry average and every now and then support tickets can take some time to get answered or fully resolved.

“Quick help and easy-to-use platform”

Pros

Whenever a question comes up someone is available to help within minutes which I really appreciate. The platform is also very simple to navigate and work in.

Cons

I haven't run into any downsides. I don't have any negative feedback to give because I've loved using it.

“Improved closing workflow”

Pros

This has been a really valuable tool for aligning our closing and title work. One of the features I appreciate most is its connect feature because the automated messages it sends to buyers, sellers and agents help gather all the information needed for upcoming closings. The platform feels simple, doesn't take long to learn and has made our overall workflow much more efficient. On top of that their customer service team has been excellent, always responsive and willing to help whenever support is needed.

Cons

There are still a couple of things that could be better. At the moment, you can't attach full emails with their attachments under documents which is a feature I used in SoftPro and definitely miss here. It would also make a difference if the Properties screen let us label properties as either purchase or collateral when there is more than one property involved.

“Shared files and automated premiums”

Pros

Keeping everything in one system makes it really convenient to share files with coworkers and stay on the same page. Another big plus is that the premiums are calculated automatically which saves time and cuts down on manual work.

Cons

Accounting side does run into problems from time to time. I can't point to one exact issue right now because it tends to happen randomly on certain files.

“High-quality title workflow”

Pros

Compared with other title software I've worked with, this has been the best by far. The layout is well organized and the scheduled tasks make it simple to enter new orders, keep up with tasks, close files and handle disbursements. It's very user-friendly and the support line is outstanding.

Cons

At times balancing reverse closings in the software can be difficult. It really needs a dedicated platform or feature built specifically for those situations.

“easy to use with helpful training”

Pros

It feels very user friendly and it is a nice way to build more knowledge as you use the platform. The learning process is easy and the steps are simple to follow which makes it approachable from the start.

Cons

Nothing major comes to mind as a downside. If anything there are a few areas where I wish the information provided went into a bit more detail.

“Workflow and task tracking”

Pros

Editing tasks feels easy and having a defined workflow makes things run much better. It's also really helpful to add a to-do to each file whenever something comes up.

Cons

One area that still needs work is report editing especially when trying to pull out useful data more easily. Since the training repeatedly stressed cleaning up contact lists, it would make sense to have a similar alert for teams to clean up reports as well.

“Time-saving and easy to use tool”

Pros

Using it has been a real time-saver and the interface is very user friendly. I can access it from my phone, tablet or computer wherever I am, as long as I have an internet connection.

Cons

No complaints about it. I would absolutely recommend other law firms make the switch to this software.

“Efficient filing and messaging”

Pros

Everything works very efficiently. We especially love using the QR codes to file documents quickly and the marketplace messages make it really convenient to communicate with our underwriters.

Cons

One challenge has been finding reliable knowledge resources for the correct functions on tasks that do not come up often during a transaction. For example, it was not clear whether municipal lien searches ordered through the marketplace can be canceled after they are placed or whether the fees are refunded to the card on file. I could not find any knowledge base articles that answered that.

“organized workflow”

Pros

Keeping everything organized in one place is the part I appreciate most because it makes processing more easy and much more aligned.

Cons

Feature I like least is that it occasionally runs into strange glitches that don't seem to have any real fix.

“smooth navigation”

Pros

Right away the site feels very user-friendly. It's simple to move through a file without much trouble even when you're new to the platform or not completely sure where everything is.

Cons

What still gives me trouble is document integration. Updating or changing documents can be pretty confusing especially if you're not very tech-savvy. That's really the only area I consistently struggle with when using it.

“easy to use platform”

Pros

Everything feels easy to use which makes the whole experience very convenient.

Cons

Tracking down documents after they've been uploaded can be a bit difficult at times.

“Autosave saves the day”

Pros

Honestly the auto-save feature has been a total lifesaver. The power went out on me the other day right in the middle of working on a policy and I didn't lose any of my progress. That was easily the best part for me.

Cons

One thing I've noticed is that when a task is completed, it sometimes gets checked off automatically and other times it doesn't. I'm not sure what causes that but it really hasn't been a major issue either way.

“Powerful features keep improving”

Pros

Getting familiar with the program made a big difference and once I learned how to use it, everything became much more manageable. It has definitely helped me do my job more efficiently without replacing the work itself. There are a lot of really useful features that I enjoy using and it's encouraging to know more are still being added. Q keeps up well with changes and trends in the industry.

Cons

That's frustrating how Connect was added a year after we were already using the system and it still doesn't work with our older files. That really needs to be fixed so it applies across all files because it's hard to justify paying for something that can't be used on everything we have.

“Speedy title workflow”

Pros

Handling title work feels much more aligned with this software and it speeds up document production a lot. The system is also very user-friendly.

Cons

Overall I'm pretty satisfied with the software. If I had to point out one issue, it's that when printing all disbursements at once, a single incorrect check can cause problems, if I select no at the first prompt and void it the whole batch ends up being voided.

“clean layout with flexible reports”

Pros

The interface feels very easy and I really appreciate how much I can customize when creating reports. Nothing feels cluttered and everything is laid out in a way that's simple to reach.

Cons

There's not much I dislike about it. The only thing I'm not really a fan of is two-factor authentication although I do understand why it's necessary.

“missing notary access”

Pros

Not really applicable in my case since I only used the platform on the receiving end when the title company sent documents through it.

Cons

For the past two months I've been trying to get marketplace access as a notary so I can renew my notary now that I have my RON certification. I've already spent money while waiting for a response and I'm also stuck waiting to renew my stamp because I still haven't heard whether I'll be granted access to the system.