Rating Captain: Pricing, Free Demo & Features

Name: Rating Captain
Rating: 3 (2 reviews)

Last Updated Sep 5, 2026

Overview

Rating Captain software provides comprehensive reputation management by automating customer feedback collection, significantly boosting local SEO and search visibility. Despite some users reporting that admin panel improvements would enhance usability, its seamless automation and dedicated account support justify the cost. Overall, it is a strategic tool for enhancing customer trust.

Overall Rating

Based on 2 users reviews

All Reviews

Rating Distribution

Positive

50%

Neutral

Negative

50%

Starting Price

Custom

Rating Captain Specifications

Customer Feedback Surveys
Analytics and Reporting
Customer Profiles
Email management
Knowledge base
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses

View All Specifications

What Is Rating Captain?

Rating Captain is a customer service software solution focused on managing and maximizing online reputation through AI-driven automation. It enables businesses to proactively solicit, collect, and display authentic customer feedback, which directly improves customer conversion rates. The platform includes a sophisticated pop-up review invitation feature and powerful analytics, allowing users to monitor performance trends and address customer pain points quickly. This holistic approach helps businesses enhance service quality and drive sales.

Rating Captain Pricing

The Rating Captain cost is based on multiple plans:

Explorer: $0/month
Voyager: $29/month
Orbiter: $149/month
Supernova: $249/month
Custom: Custom pricing

Request a personalized Rating Captain pricing quote for your business.

Disclaimer: The pricing is subject to change.

Rating Captain Integrations

The software supports integration with multiple platforms, such as:

BaseLinker
Facebook
Google Play
GOshop
Magento
OpenTable
Shopify software

Watch a free Rating Captain demo to learn more about its integration arrangements.

Who Is Rating Captain For?

Rating Captain is ideal for a range of organizations, including:

E-commerce businesses
Hospitality industry
Retail stores
Service providers

Is Rating Captain Right For You?

If your business is focused on leveraging customer feedback to drive sales and enhance local visibility, then this is an excellent fit. The platform's unique strength lies in its AI communication automation, ensuring that no customer review goes unnoticed or unanswered, a cornerstone of proactive customer service. For organizations seeking to streamline reputation management and improve their overall value proposition through advanced features, Rating Captain is an excellent choice.

Still not sure about Rating Captain? Contact our support team at (661) 384-7070 for further guidance.

Rating Captain Features

AI Communication Automation

Leverages artificial intelligence to generate and send automatic responses to customer reviews. This critical feature dramatically reduces manual effort required by the customer service team, ensuring timely and consistent brand presence across all aggregated review platforms, enhancing overall service quality.

See How It Works

Product Reviews Collection

Goes beyond company-level feedback to specifically collect product ratings. This allows businesses to gather detailed customer insights at the item level, offering valuable data for quality control and enhancing future product offerings for superior customer experience.

See How It Works

Advanced Performance Analytics

Offers actionable, in-depth reports and tips based on customer feedback and sales trends. The focus on data allows managers using Rating Captain to make informed, strategic improvements to service delivery, directly impacting business operations and competitive positioning.

See How It Works

SMS Invitation Channels

Facilitates high-yield review collection by enabling the sending of personalized review invitations via SMS. This method is highly effective for reaching customers who prefer mobile communication, maximizing response rates and ensuring the business captures comprehensive customer feedback.

See How It Works

Pros And Cons of Rating Captain

A quick look at Rating Captain's strengths and weaknesses to
help you decide if it's the right fit

Pros

Very easy to use with quick results
Fast increase in positive customer reviews
Strong ongoing support with great responsiveness

Cons

Left menu navigation could be more intuitive
Impact on results could feel more controllable

Rating Captain Reviews

Insights from real users on Rating Captain’s features,
performance, and overall experience.

Total 2 reviews

All reviews are from verified customers

Rating Distribution

Stars

50%

Stars

50%

Share your experience

Mariusz K.

Hospital & Health Care, 1-10 employees

Less than a year

1.0

February 2026

“costly false promises”

Pros

At first, it seemed like it would boost my clinic's visibility on Google Maps. That turned out to be nothing more than an empty promise and I ended up paying a high price both financially and in terms of visibility.

Cons

They showed a serious lack of business ethics. They came across as unreasonable and aggressive and their overall conduct felt highly questionable.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Daniel T.

Automotive, 51-100 employees

Less than 6 months

5.0

December 2022

“Delivers quick results”

Pros

Using it has been simple and it delivers quick results when it comes to increasing the number of positive reviews.

Cons

I haven't run into any real downsides yet though the left-side menu could use a bit of refinement especially the link anchors.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 2 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Rating Captain offer an API?

No, Rating Captain does not offer an API.

Does Rating Captain have a mobile app?

No, Rating Captain does not have a mobile app.

What level of support does Rating Captain offer?

Rating Captain offers support through knowledgebase, FAQs, phone, and email.

Who are the typical users of Rating Captain?

Typical users include e-commerce businesses, hospitality industry, retail stores, and service providers.

What types of pricing plans does Rating Captain offer?

The Rating Captain price is based on multiple plans: Explorer ($0/month), Voyager ($29/month), Orbiter ($149/month), Supernova ($249/month), and Custom (Custom pricing). Request a personalized Rating Captain pricing quote for your business.

What other apps does Rating Captain integrate with?

The software supports integration with multiple platforms, such as BaseLinker, Facebook, Google Play, GOshop, Magento, OpenTable, and Shopify software.

What language does Rating Captain support?

Rating Captain is available in English and Polish.