ReminderCall Reviews

Pros

Using this has been a fast and affordable way for me to send appointment reminder texts to my patients. When a patient doesn't have a cell phone, it automatically turns the text into a voice reminder and calls them instead.

Cons

Don't have any complaints about it. It covers everything I need for reminding patients about their upcoming appointments.

Pros

I find automatic appointment reminder texts really useful for keeping my bookings on track and making sure my clients don't forget their scheduled time.

Cons

One small limitation is that customers can reply in ways the system doesn't always recognize if they don't follow the instructions provided. It's not really a software flaw but the reply process could be a bit more simple.

Pros

One feature I really appreciate is the integration with our software since it lets me see exactly when patients have confirmed their appointments.

Cons

The downside is the pricing model because being charged for each text instead of having one flat monthly rate can get expensive.

Pros

It is great how easy it is for me to get people through the intake process.

Cons

Clients do run into issues now and then with autofill and making sure the names match exactly.

Pros

My patients really appreciate this feature and a lot of new patients specifically ask whether we offer it. It also helps me quickly fill canceled appointment slots making this an essential tool for my office.

Cons

No complaints. It's simple and everything works well.

Pros

I've found using it very easy and setting up different kinds of reminders for our various locations and client groups is simple and convenient for me.

Cons

Reminder message length is restricted. Clients can also reply with more than just the requested "C" or "P," and there isn't a convenient way to view their full response. It would be better if the reminder only allowed responses limited to "C" or "P."

Pros

Getting started with it took hardly any time at all and I had everything up and running within minutes. Any time a question came up, I could call and get immediate help. Since using it, I haven't had any complaints from my customers.

Cons

Honestly we haven't run into any downsides with it.

Pros

Having this in place has made it much more convenient for me and the whole staff to call patients and freed up more time to focus on other tasks.

Cons

There are times when patients don't receive the calls or text messages.

Pros

Being able to send mobile intake forms electronically straight to my clients' cell phones has been a huge help. It saves me a lot of time.

Cons

The point I'd really like is the option to choose which phone number the messages are sent from.

Pros

using this tool was really easy for me and using it has been just as simple. It's also very client-friendly which improves the whole experience for the people booking with me.

Cons

One thing it still doesn't do is write back into my scheduling software so I have to confirm appointments manually. Because of that, clients can sometimes create extra work on my end by essentially doubling the effort for my business.

Pros

I find using it easy and being able to text my patients is a really useful feature for me.

Cons

It takes quite a few steps to figure out who has confirmed and who has responded differently to the reminder.

Pros

it was very easy, the setup didn't take much time and it integrates really well with the software I already use.

Cons

Using the software hasn't been difficult at all but one limitation is the text length available. It would help to have a bit more space to customize certain reminder messages. Another downside is that after a text is sent, there's no way to go back and view exactly which message was sent. Being able to see the specific texts delivered to our clients would be really useful.

Pros

I had no trouble getting this software into our existing systems and training new employees to use it has been just as simple.

Cons

I haven't run into anything I dislike about this software.

Pros

Using this product has been easy and it's really useful that I can sign in and check whether a client actually received a text reminder.

Cons

Logging into the website takes a bit of time. It would be much better if there were a smartphone app we could use instead.

Pros

Being able to choose exactly when my customers get contacted is really useful and the option to customize the message is a big plus for me.

Cons

At this point, I haven't come across anything I dislike yet.

Pros

Getting started with this tool was very easy and the team was really helpful in getting everything configured and ready to go for me.

Cons

One recent change has made appointment confirmations more difficult. It now seems to show only initials for confirmation appointments which means I have to search through the schedule, figure out which person the initials belong to and then verify the phone number to confirm the appointment.

Pros

One of the biggest benefits has been being able to send appointment reminders, electronic forms and other text messages to our clients.

Cons

There's a bit of a delay when this software and the other system we use are syncing and working together.

Pros

Sending out same-day appointment reminders in bulk has been a really convenient and effective way for me to keep everything on track.

Cons

I'd love to have more flexibility in what can be included in each text reminder especially the option to add more details. It would also help a lot if automated call and email reminders were available too once everything is set up.

Pros

One of the biggest benefits for me is that my staff no longer has to call every client individually to remind them about upcoming appointments.

Cons

There have been some reliability problems though, with messages not always being sent out on schedule.

Pros

I find it very easy to use and I really appreciate how well the system aligns with my needs.

Cons

No complaints.