ReminderCall Reviews

“reliable appointment reminders

Pros

Using this has been a fast and affordable way for me to send appointment reminder texts to my patients. When a patient doesn't have a cell phone, it automatically turns the text into a voice reminder and calls them instead.

Cons

Don't have any complaints about it. It covers everything I need for reminding patients about their upcoming appointments.

“helpful reminders

Pros

I find automatic appointment reminder texts really useful for keeping my bookings on track and making sure my clients don't forget their scheduled time.

Cons

One small limitation is that customers can reply in ways the system doesn't always recognize if they don't follow the instructions provided. It's not really a software flaw but the reply process could be a bit more simple.

“Integrated patient confirmations

Pros

One feature I really appreciate is the integration with our software since it lets me see exactly when patients have confirmed their appointments.

Cons

The downside is the pricing model because being charged for each text instead of having one flat monthly rate can get expensive.

“easy intake process!!

Pros

It is great how easy it is for me to get people through the intake process.

Cons

Clients do run into issues now and then with autofill and making sure the names match exactly.

“Essential patient notification tool

Pros

My patients really appreciate this feature and a lot of new patients specifically ask whether we offer it. It also helps me quickly fill canceled appointment slots making this an essential tool for my office.

Cons

No complaints. It's simple and everything works well.

“Simple reminder setup

Pros

I've found using it very easy and setting up different kinds of reminders for our various locations and client groups is simple and convenient for me.

Cons

Reminder message length is restricted. Clients can also reply with more than just the requested "C" or "P," and there isn't a convenient way to view their full response. It would be better if the reminder only allowed responses limited to "C" or "P."

“quick and easy onboarding

Pros

Getting started with it took hardly any time at all and I had everything up and running within minutes. Any time a question came up, I could call and get immediate help. Since using it, I haven't had any complaints from my customers.

Cons

Honestly we haven't run into any downsides with it.

“smooth staff workflow

Pros

Having this in place has made it much more convenient for me and the whole staff to call patients and freed up more time to focus on other tasks.

Cons

There are times when patients don't receive the calls or text messages.

“Mobile intake form efficiency

Pros

Being able to send mobile intake forms electronically straight to my clients' cell phones has been a huge help. It saves me a lot of time.

Cons

The point I'd really like is the option to choose which phone number the messages are sent from.

“Client-friendly booking experience

Pros

using this tool was really easy for me and using it has been just as simple. It's also very client-friendly which improves the whole experience for the people booking with me.

Cons

One thing it still doesn't do is write back into my scheduling software so I have to confirm appointments manually. Because of that, clients can sometimes create extra work on my end by essentially doubling the effort for my business.

“Useful patient texting

Pros

I find using it easy and being able to text my patients is a really useful feature for me.

Cons

It takes quite a few steps to figure out who has confirmed and who has responded differently to the reminder.

“convenient software integration

Pros

it was very easy, the setup didn't take much time and it integrates really well with the software I already use.

Cons

Using the software hasn't been difficult at all but one limitation is the text length available. It would help to have a bit more space to customize certain reminder messages. Another downside is that after a text is sent, there's no way to go back and view exactly which message was sent. Being able to see the specific texts delivered to our clients would be really useful.

“Easy system adoption and training :)

Pros

I had no trouble getting this software into our existing systems and training new employees to use it has been just as simple.

Cons

I haven't run into anything I dislike about this software.

“Check client receipt easily

Pros

Using this product has been easy and it's really useful that I can sign in and check whether a client actually received a text reminder.

Cons

Logging into the website takes a bit of time. It would be much better if there were a smartphone app we could use instead.

“Customizable contact timing!!

Pros

Being able to choose exactly when my customers get contacted is really useful and the option to customize the message is a big plus for me.

Cons

At this point, I haven't come across anything I dislike yet.

“Helpful setup and support

Pros

Getting started with this tool was very easy and the team was really helpful in getting everything configured and ready to go for me.

Cons

One recent change has made appointment confirmations more difficult. It now seems to show only initials for confirmation appointments which means I have to search through the schedule, figure out which person the initials belong to and then verify the phone number to confirm the appointment.

“great for appointment reminders and forms

Pros

One of the biggest benefits has been being able to send appointment reminders, electronic forms and other text messages to our clients.

Cons

There's a bit of a delay when this software and the other system we use are syncing and working together.

“Effective bulk same-day reminders

Pros

Sending out same-day appointment reminders in bulk has been a really convenient and effective way for me to keep everything on track.

Cons

I'd love to have more flexibility in what can be included in each text reminder especially the option to add more details. It would also help a lot if automated call and email reminders were available too once everything is set up.

“helpful reminders but inconsistent delivery

Pros

One of the biggest benefits for me is that my staff no longer has to call every client individually to remind them about upcoming appointments.

Cons

There have been some reliability problems though, with messages not always being sent out on schedule.

“user-friendly and compliant tool

Pros

I find it very easy to use and I really appreciate how well the system aligns with my needs.

Cons

No complaints.

“simple updates and usability

Pros

Getting started with the product was very easy for me and changing or updating messages is a simple process.

Cons

The only downside I've run into is that customer service can involve long hold times whenever I have a question about the product.

“Appointment reminders that work

Pros

Keeping my clients on top of their appointments has been really simple and getting their responses back through email has worked out very well for me.

Cons

Honestly there's nothing about it that we dislike.

“automatic reminders but limited control

Pros

I really like that the reminder messages are sent automatically so I do not have to handle anything myself once it is set up.

Cons

Frustrating part is that when something goes wrong, I cannot fix it on my own and have to call or email someone for help. For example, if the automatic reminders do not go out that day, I have to contact it and ask them to send them manually. Sometimes that does not even happen in time because I do not realize the reminders failed until the next day when I see it in the report. On top of that, I cannot send longer texts so I end up breaking them into multiple messages. My current system also is not compatible with the advanced version or whatever upgrade allows larger message options.

“Reminder calls work beautifully

Pros

Setting up and integrating the it feature was really easy and I've found it very convenient to use.

Cons

One thing that could be better is having to log in every time just to reply to text messages.

“helpful calendar integration

Pros

It connects nicely with my Google Calendar and sends basic text message reminders which was exactly what I needed.

Cons

The interface isn't as simple as I would have liked.

“user-friendly with responsive support

Pros

Using the software feels very easy and I appreciate that the customer support team is based in the U.S. and easy to reach whenever I need help.

Cons

I'm satisfied with every part of the service.

“focused features that fit perfectly

Pros

One thing I really like is being able to use the specific feature I need without having to deal with a bunch of other tools I don't use.

Cons

A frustrating part is that clients frequently get confused and reply to the text reminder number instead of my main number, even though the message tells them which number to use.

“handy scheduling and control

Pros

Getting started with it was very easy for me and being able to cancel scheduled messages later on is a really useful feature.

Cons

Text limit is a downside since it doesn't allow enough words. I'd like to include more details in the messages.

“simple scheduling integration

Pros

It fit right into my scheduling program without any hassle which made setup and daily use very easy.

Cons

There have been a few times when the character limit on outgoing messages made things a bit challenging.

“Clients love the text reminders...

Pros

Everything about it feels very user-friendly and my clients really appreciate getting text reminders for their upcoming appointments.

Cons

Don't have any complaints. For me it's very user friendly throughout.

“fewer no-shows and simple workflow

Pros

Using the software has been very easy and I've noticed our no-show rate has dropped significantly because of it.

Cons

Its simplicity stands out and our no-shows have gone down drastically.

“patients love the reminders

Pros

Starting with it was incredibly simple and day to day it just works without any effort on my part. I find my patients are showing up and even expect their reminders now.

Cons

Only annoyance is having to change my password to access the software but that's due to the system I use, not this product.

“Appointment reminders that deliver

Pros

Sending appointment reminders is very easy for me and I use it for exactly that purpose.

Cons

Every now and then, the system sends a reminder to a phone number that isn't in our database. It's rare though, only around 2 or 3 times a year.

“quick setup and helpful support

Pros

Setting everything up was easy and making changes has been simple with help from the support team whenever I needed it which I really appreciate.

Cons

Great tool but the only downside on our end is the 3-hour time difference when reaching support but most issues aren't urgent and can usually wait.

“user-friendly platform

Pros

The initial setup is easy, the customer service has been really helpful and I feel the pricing is budget-friendly for what it offers.

Cons

Voice recorder could use some improvement. I also wish there were more options available and some clients have a hard time understanding how it works.

“Reliable patient reminders

Pros

The software has been very reliable and replying to patients is easy for me. I also really appreciate the reminder confirmation feature and I find customer service is always easy to reach when needed.

Cons

The only downside is the character limit on text messages. It would be better if longer messages could be sent or at least split automatically into two separate texts.

“Easy installation and support

Pros

Installation was very easy and the customer service was excellent especially for someone like me who isn't very tech-savvy.

Cons

At our new location, power outages created problems because they caused the tunnel to stop running.

“Simple and dependable workflow

Pros

Using this product has been a very positive experience because it feels simple, dependable and effortless to work with which I really enjoy.

Cons

I'd still prefer having support for more characters without needing to split text messages.

“easy to use and effective tool

Pros

Everything works well and it's fairly easy to use and get implemented which I find convenient.

Cons

Only limitation I've run into is that it doesn't let me set up more than one reminder.

“Quick setup

Pros

The startup was quick and the layout made it simple to move around and update anything whenever needed which I liked.

Cons

I didn't run into anything I disliked, if anything, I just wish I had heard about this company much sooner.

“Automated confirmation calls

Pros

Before using this, our team was spending hours every day on confirmation phone calls. Now it only takes a few minutes to upload the information and I see the reminder system handles the calls for us.

Cons

At this point, we really haven't run into anything we dislike. It does exactly what we need it to do.