REVE Chat is a customer engagement platform that supports live chat, video chat, co-browsing, and chatbots to assist businesses in real-time. While it may require training for initial setup, REVE Chat offers multi-channel support and robust tools that help improve customer service and boost conversions.
REVE Chat Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is REVE Chat?
REVE Chat is a cloud-based customer service software that enables businesses to connect with website visitors and customers across multiple channels. It combines live chat, video and voice calls, co-browsing, and chatbot support in a single platform. Designed for real-time communication, REVE Chat helps streamline customer engagement, reduce response times, and improve satisfaction. It is suitable for businesses of all sizes looking to enhance their support operations through a unified messaging approach.
REVE Chat Pricing
The vendor offers the following pricing plans for chatbot combo and live chat only:
Chatbot Combo:
- Standard: $64/month
- Advanced: $274/month
- Enterprise: $549/month
- Custom: Tailored quotes
Live Chat:
- Standard: $15/agent/month
- Advanced: $25/agent/month
- Enterprise: $50/agent/month
Disclaimer: The pricing is subject to change.
REVE Chat Integrations
The software supports integration with multiple systems and platforms, such as:
- Telegram
- WordPress
- HubSpot CRM Software
- Shopify Software
- Blogger
Who Is REVE Chat For?
REVE Chat is ideal for a wide range of industries and sectors, including:
- Banking
- Education
- Insurance
- Travel
- Restaurant
- Government
- Real estate
Is REVE Chat Right For You?
REVE Chat is a strong fit for businesses seeking a unified platform to manage real-time customer interactions across multiple channels. Its popular features, like co-browsing and video chat, make it especially useful for industries that rely on hands-on support. If you are looking for a scalable solution that combines live assistance with automation, REVE Chat offers the right blend of functionality to enhance customer engagement and satisfaction.
Still doubtful if REVE Chat is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
REVE Chat Features
REVE Chat’s live chat feature enables real-time communication with website visitors and app users, helping businesses resolve queries instantly. It offers a range of customization options to align the chat interface with your brand and messaging. With proactive chat triggers, teams can engage visitors at critical moments based on URL behavior. Additionally, options like queue management, department routing, and visitor analytics ensure faster and more relevant responses.
See How It WorksREVE Chat’s omnichannel functionality centralizes customer communication across leading messaging platforms within a single interface. Businesses can seamlessly manage conversations on Facebook Messenger, including both comments and direct messages, to maintain a unified support experience. The platform also supports feature-rich interactions on Viber, WhatsApp Business, Instagram, and Telegram, enabling prompt responses and delivering a more personalized support experience.
See How It WorksREVE Chat’s chatbot feature enables round-the-clock customer engagement by automating responses to frequently asked questions. It leverages sentiment analysis to detect customer emotions and tailor replies based on historical data. Businesses can improve response accuracy through bulk machine learning training and data sanitization, transforming unstructured inputs into actionable insights. Also, bot analytics offer detailed insights into performance metrics like total conversations and handovers, while the no-code visual flow builder supports fast deployment for various business goals.
See How It WorksTeam productivity tools of REVE Chat are designed to help support teams operate more efficiently and deliver consistent results. Agents can organize conversations using tags, making it easier to manage and prioritize chats. Instant desktop notifications keep teams responsive, even when multitasking across tabs, enabling teams and agents to provide more informed and tailored support during engagements.
See How It WorksREVE Chat’s reporting capabilities provide actionable insights into both customer behavior and team performance through real-time analytics. Key performance metrics offer a consolidated view of visitor activity, chat volume, and agent efficiency. The visitor analytics tool maps out each user’s journey, conversations, and demographic data to provide a deeper understanding of the audience. Agent performance reports include utilization rates, satisfaction scores, and engagement levels. Additionally, businesses can generate customized reports tailored to specific needs, allowing for more precise tracking and informed decision-making.
See How It Works