RingCentral Contact Center Reviews

“User-friendly interface

Pros

The quality is really nice and the interface is easy to navigate too and is definitely user-friendly. I have had a pretty positive experience with it, and it is definitely one of the better contact center tools I've used.

Cons

There are few issues I come across like initial loading can take a bit of time and at times it flashes like there is missed activity, but it is actually not the case.

“Easy to use

Pros

RingCentral is fairly easy to use and it really helps coworkers communicate with each other.

Cons

Sometimes it did not operate as it should, but the good thing is that it was only for a brief moment.

“A great solution for remote workers

Pros

It was an okay experience. I would say it is great for remote workers, though, who need to take office calls without using their personal phones.

Cons

One thing I did not like was the lack of knowledge on their side. Like often, they didn't have the answers when the system was down.

“Offers excellent options for customization

Pros

We really like how easy it is to set up the phone system, from the initial answer to department extensions and call forwarding. Plus the admin portal is simple to use and lets you customize things exactly the way you want.

Cons

We had a bit of trouble with customer support, especially since our account managers took way too long to reply to some of our emails.

“Customer service is great, but the software is not very easy to use

Pros

I really liked how easy it was to get in touch with someone when I needed help.

Cons

I do not think it is that easy to use mainly if you are a beginner. It took me a little time to get the hang of it.

“Helps us stay connected

Pros

RingCentral Contact Center is really user-friendly software and is pretty easy to navigate too.

Cons

Some of the setting features are a bit confusing, but the resource center really helped me out.

“Poor experience with the customer support team

Pros

Signing up was the simplest task and upgrading my account was just as easy too. Also it is quite simple to use.

Cons

It feels like customer service is only available for about an hour a day, which is not enough when we need help.

“One of the best software in the market

Pros

Overall, it is a great app. I have used it in two different jobs, and I have never had any issues. Plus it is really convenient, and the fact that you can download it to your cell phone is a huge plus. Chatting on any platform is quite easy too.

Cons

Sometimes, faxes fail because they are too large, and then I have to send them multiple times, which can be annoying.

“A must-have tool for our business

Pros

RingCentral makes it really easy for us to track call data and respond to clients. Also the call logs are always accurate and I love the voicemail transcription feature too.

Cons

I have been unable to link Pipedrive contact info directly to the system so I have to manually add contact info, which is a hassle.

“Highly recommended

Pros

It is awesome that it has the ability to record both calls and texts. A highly recommended software form my side to all.

Cons

Occasionally, the system glitches, and we can't get calls or texts but this is something that happened very rarely.

“Takes the hassle out of life

Pros

I love how easy it is to use. Calls come into the entire team and I feel like there are endless possibilities with this system.

Cons

I really wish I could set myself to Do Not Disturb mode when I am not working, because my phone rings constantly when I'm off.

“Works well!!

Pros

RingCentral is easy to use and also it integrates well with Salesforce and Groove too which is huge plus.

Cons

Sometimes there is a bit of a delay, which can cause calls to fail.

“Offers a complete solution to our requirements

Pros

It provides an all in one solution for voice, video and messaging.Plus it is easy to use, and I love the transcript feature for voice messages.

Cons

RingCentral is a bit on the expensive side and I found the implementation process a bit complex too.

“A great experience overall

Pros

I really like that you can see all the users in one place and make changes easily. Plus, I love how they have integrated messages, phone calls and voicemails all in one place.

Cons

At times it is really hard to find things or user information, and I have found certain areas way more complicated than they should be. Also, getting in touch with customer service has been a bit of a struggle.

“Clients love it!

Pros

As per my experience, communicating and navigating through RingCentral was pretty simple.

Cons

I feel like the user interface could definitely be improved to make it look and feel better.

“Good but could be easier

Pros

I really like the app because I can connect my work phone to my cellphone and make calls from my work phone even when using my cellphone.

Cons

It took me forever to figure out how to set up rules so I would not get calls all the time. Once I got it, it was fine, but it wasn't an easy process.