RingCentral-Contact-Center

RingCentral Contact Center

16 Review(s)

Overview

RingCentral Contact Center helps businesses improve customer engagement with advanced, AI-enabled communication tools. Although its finance tools might respond slowly, it provides reliable engagement and outbound services. RingCentral Contact Center brings omnichannel support, team collaboration features, and seamless integrations to elevate customer service for businesses. 

Overall Rating

Based on 16 users reviews

4.3

Rating Distribution

Positive

81%

Neutral

13%

Negative

6%

Starting Price
Custom

What Is RingCentral Contact Center?  

Overview

RingCentral Contact Center is a powerful AI communication software specifically for businesses looking to enhance customer service with advanced and robust communication tools. It supports omnichannel features, including voice, chat, and email, to ensure seamless engagement. It also helps businesses optimize their operations through easy integration. RingCentral Contact Center boosts productivity, increases customer satisfaction, and provides a robust support setting that yields long-term success in customer service.

RingCentral Contact Center Pricing

The RingCentral Contact Center cost ranges in the following five categories:

Business Phone Category (RingEX)

  • Core: $30/user/month
  • Advanced: $35/user/month
  • Ultra: $45/user/month

Contact Center Category (RingCX): Starting at $65/agent/month (paid annually)

  • Video Category
  • Video Pro: Free
  • Video Pro+: $15/user/month
  • Webinar: $75/organizer/month
  • Rooms: $49/room/month (paid annually)

Events Category: Starts at $145/license/month

Revenue Intelligence (RingSense): Begins at $60/user/month

You can get a detailed analysis of the RingCentral Contact Center price plans to pick a suitable one for business.  

Disclaimer: The pricing is subject to change.

RingCentral Contact Center Integrations  

RingCentral Contact Center integrates with a vast number of apps, such as:

Learn more about its integrations through a free 

RingCentral Contact Center demo.

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Who Is RingCentral Contact Center For?

RingCentral Contact Center is used in a variety of industries, as mentioned below:

  • Healthcare
  • Financial services
  • Retail
  • Education
  • Manufacturing
  • Construction
  • Automotive

Is RingCentral Contact Center Right For You?  

RingCentral Contact Center offers robust tools for seamless customer interactions and is easily adjusted to any business size. It features multi-channel support and advanced analytics that make it ideal for companies aiming to enhance customer service efficiently. Its range of tools with customizable options for each team ensures that customer support services result in meaningful outcomes. For its reliable security measurements and scalability, RingCentral Contact Center remains a top pick for thousands of businesses, including Toyota, Lufthansa, and HP Inc.

Are you still unsure about RingCentral Contact Center software? Talk to our expert team at (661) 384-7070 for professional guidance. 

Pros And Cons of RingCentral Contact Center

Pros

  • Reliable and stable support setting with diverse tools

  • Easy to use and implement

  • Video conferencing feature is very useful

  • Access from any device anywhere

Cons

  • The video usage is not intuitive

  • Some software users note a 2-second gap on inbound calls

  • The finance tool is slow in responding

Frequently Asked Questions

Yes, RingCentral Contact Center offers an API. 

Yes, RingCentral Contact Center has a mobile app for Android and iOS devices.

RingCentral Contact Center integrates with a wide range of apps, including Salesforce, Microsoft Teams, Microsoft Dynamics 365, MailChimp, Zendesk, HubSpot, and Slack.

RingCentral Contact Center supports English, Bulgarian, Chinese, French, German, Italian, Spanish, Portuguese, and Dutch languages.

The RingCentral Contact Center price consists of five plans: Business Phone (starting at $30/user/month), Contact Center (from $65/agent/month, paid annually), Video (free to $49/room/month, paid annually), Events (starting at $149/license/month), and Revenue Intelligence (begins at $60/user/month). Request a custom quote since the RingCentral Contact Center cost varies according to the number of users and business requirements.

Typical users of RingCentral Contact Center include startups, small businesses, enterprises, and frontline workers. It caters to key industries like automotive, manufacturing, construction, financial services, healthcare, education, government, and retail.

RingCentral Contact Center offers phone, live chat, email/helpdesk, FAQs/forums, and knowledge base support.