Last Updated Jul 1, 2025
Overview
Overall Rating
Based on 16 users reviews
4.3
Rating Distribution
Positive
81%
Neutral
13%
Negative
6%
Pros And Cons of RingCentral Contact Center
Pros
Reliable and stable support setting with diverse tools
Easy to use and implement
Video conferencing feature is very useful
Access from any device anywhere
Cons
The video usage is not intuitive
Some software users note a 2-second gap on inbound calls
The finance tool is slow in responding
Frequently Asked Questions
Yes, RingCentral Contact Center offers an API.
Yes, RingCentral Contact Center has a mobile app for Android and iOS devices.
RingCentral Contact Center integrates with a wide range of apps, including Salesforce, Microsoft Teams, Microsoft Dynamics 365, MailChimp, Zendesk, HubSpot, and Slack.
RingCentral Contact Center supports English, Bulgarian, Chinese, French, German, Italian, Spanish, Portuguese, and Dutch languages.
The RingCentral Contact Center price consists of five plans: Business Phone (starting at $30/user/month), Contact Center (from $65/agent/month, paid annually), Video (free to $49/room/month, paid annually), Events (starting at $149/license/month), and Revenue Intelligence (begins at $60/user/month). Request a custom quote since the RingCentral Contact Center cost varies according to the number of users and business requirements.
Typical users of RingCentral Contact Center include startups, small businesses, enterprises, and frontline workers. It caters to key industries like automotive, manufacturing, construction, financial services, healthcare, education, government, and retail.
RingCentral Contact Center offers phone, live chat, email/helpdesk, FAQs/forums, and knowledge base support.