Last Updated
Overview
RingCentral Contact Center helps businesses improve customer engagement with advanced, AI-enabled communication tools. Although its finance tools might respond slowly, it provides reliable engagement and outbound services. RingCentral Contact Center brings omnichannel support, team collaboration features, and seamless integrations to elevate customer service for businesses.
Overall Rating
Based on 16 users reviews
4.3
Rating Distribution
Positive
81%
Neutral
13%
Negative
6%
Starting Price
Custom
RingCentral Contact Center Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
What Is RingCentral Contact Center?
Overview
RingCentral Contact Center is a powerful AI communication software specifically for businesses looking to enhance customer service with advanced and robust communication tools. It supports omnichannel features, including voice, chat, and email, to ensure seamless engagement. It also helps businesses optimize their operations through easy integration. RingCentral Contact Center boosts productivity, increases customer satisfaction, and provides a robust support setting that yields long-term success in customer service.
RingCentral Contact Center Pricing
The RingCentral Contact Center cost ranges in the following five categories:
Business Phone Category (RingEX)
- Core: $30/user/month
- Advanced: $35/user/month
- Ultra: $45/user/month
Contact Center Category (RingCX): Starting at $65/agent/month (paid annually)
- Video Category
- Video Pro: Free
- Video Pro+: $15/user/month
- Webinar: $75/organizer/month
- Rooms: $49/room/month (paid annually)
Events Category: Starts at $145/license/month
Revenue Intelligence (RingSense): Begins at $60/user/month
You can get a detailed analysis of the RingCentral Contact Center price plans to pick a suitable one for business.
Disclaimer: The pricing is subject to change.
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with a vast number of apps, such as:
- MailChimp
- Salesforce
- Microsoft Teams
- HubSpot
- Zendesk
- Slack
- Microsoft Dynamics 365
Learn more about its integrations through a free
.
Who Is RingCentral Contact Center For?
RingCentral Contact Center is used in a variety of industries, as mentioned below:
- Healthcare
- Financial services
- Retail
- Education
- Manufacturing
- Construction
- Automotive
Is RingCentral Contact Center Right For You?
RingCentral Contact Center offers robust tools for seamless customer interactions and is easily adjusted to any business size. It features multi-channel support and advanced analytics that make it ideal for companies aiming to enhance customer service efficiently. Its range of tools with customizable options for each team ensures that customer support services result in meaningful outcomes. For its reliable security measurements and scalability, RingCentral Contact Center remains a top pick for thousands of businesses, including Toyota, Lufthansa, and HP Inc.
Are you still unsure about RingCentral Contact Center software? Talk to our expert team at (661) 384-7070 for professional guidance.
RingCentral Contact Center Features
Omnichannel
RingCentral Contact Center enables users to connect with customers through different communication channels. It also helps manage all interactions in one place to ensure seamless and centralized customer service.
Pros And Cons of RingCentral Contact Center
Pros
Reliable and stable support setting with diverse tools
Easy to use and implement
Video conferencing feature is very useful
Access from any device anywhere
Cons
The video usage is not intuitive
Some software users note a 2-second gap on inbound calls
The finance tool is slow in responding
RingCentral Contact Center Reviews
Total 16 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars56%
4
Stars25%
3
Stars13%
2
Stars0%
1
Stars6%
Share your experience
Facilities Services, 1-10 employees
Less than a year
“Easy to use”
Pros
RingCentral is fairly easy to use and it really helps coworkers communicate with each other.
Cons
Sometimes it did not operate as it should, but the good thing is that it was only for a brief moment.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Education Management, 11-50 employees
More than a year
“User-friendly interface”
Pros
The quality is really nice and the interface is easy to navigate too and is definitely user-friendly. I have had a pretty positive experience with it, and it is definitely one of the better contact center tools I've used.
Cons
There are few issues I come across like initial loading can take a bit of time and at times it flashes like there is missed activity, but it is actually not the case.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Hospital & Health Care, 51-100 employees
Less than a year
“Poor experience with the customer support team”
Pros
Signing up was the simplest task and upgrading my account was just as easy too. Also it is quite simple to use.
Cons
It feels like customer service is only available for about an hour a day, which is not enough when we need help.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
1
Functionality
5
Frequently Asked Questions
Does RingCentral Contact Center offer an API?
Yes, RingCentral Contact Center offers an API.
Does RingCentral Contact Center have a mobile app?
Yes, RingCentral Contact Center has a mobile app for Android and iOS devices.
What apps does RingCentral Contact Center integrate with?
RingCentral Contact Center integrates with a wide range of apps, including Salesforce, Microsoft Teams, Microsoft Dynamics 365, MailChimp, Zendesk, HubSpot, and Slack.
What language does RingCentral Contact Center support?
RingCentral Contact Center supports English, Bulgarian, Chinese, French, German, Italian, Spanish, Portuguese, and Dutch languages.
What types of pricing plans does RingCentral Contact Center offer?
The RingCentral Contact Center price consists of five plans: Business Phone (starting at $30/user/month), Contact Center (from $65/agent/month, paid annually), Video (free to $49/room/month, paid annually), Events (starting at $149/license/month), and Revenue Intelligence (begins at $60/user/month). Request a custom quote since the RingCentral Contact Center cost varies according to the number of users and business requirements.
Who are the regular users of RingCentral Contact Center?
Typical users of RingCentral Contact Center include startups, small businesses, enterprises, and frontline workers. It caters to key industries like automotive, manufacturing, construction, financial services, healthcare, education, government, and retail.
What kind of support does RingCentral Contact Center offer?
RingCentral Contact Center offers phone, live chat, email/helpdesk, FAQs/forums, and knowledge base support.