RingCentral-Contact-Center

RingCentral Contact Center

16 Review(s)

Overview

RingCentral Contact Center helps businesses improve customer engagement with advanced, AI-enabled communication tools. Although its finance tools might respond slowly, it provides reliable engagement and outbound services. RingCentral Contact Center brings omnichannel support, team collaboration features, and seamless integrations to elevate customer service for businesses. 

Overall Rating

Based on 16 users reviews

4.3

Rating Distribution

Positive

81%

Neutral

13%

Negative

6%

Starting Price
Custom

RingCentral Contact Center Specifications

Live Chat

Omnichannel Support

CRM Integration

Analytics and Reporting

View All Specifications

What Is RingCentral Contact Center?  

Overview

RingCentral Contact Center is a powerful AI communication software specifically for businesses looking to enhance customer service with advanced and robust communication tools. It supports omnichannel features, including voice, chat, and email, to ensure seamless engagement. It also helps businesses optimize their operations through easy integration. RingCentral Contact Center boosts productivity, increases customer satisfaction, and provides a robust support setting that yields long-term success in customer service.

RingCentral Contact Center Pricing

The RingCentral Contact Center cost ranges in the following five categories:

Business Phone Category (RingEX)

  • Core: $30/user/month
  • Advanced: $35/user/month
  • Ultra: $45/user/month

Contact Center Category (RingCX): Starting at $65/agent/month (paid annually)

  • Video Category
  • Video Pro: Free
  • Video Pro+: $15/user/month
  • Webinar: $75/organizer/month
  • Rooms: $49/room/month (paid annually)

Events Category: Starts at $145/license/month

Revenue Intelligence (RingSense): Begins at $60/user/month

You can get a detailed analysis of the RingCentral Contact Center price plans to pick a suitable one for business.  

Disclaimer: The pricing is subject to change.

RingCentral Contact Center Integrations  

RingCentral Contact Center integrates with a vast number of apps, such as:

Learn more about its integrations through a free 

RingCentral Contact Center demo.

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Who Is RingCentral Contact Center For?

RingCentral Contact Center is used in a variety of industries, as mentioned below:

  • Healthcare
  • Financial services
  • Retail
  • Education
  • Manufacturing
  • Construction
  • Automotive

Is RingCentral Contact Center Right For You?  

RingCentral Contact Center offers robust tools for seamless customer interactions and is easily adjusted to any business size. It features multi-channel support and advanced analytics that make it ideal for companies aiming to enhance customer service efficiently. Its range of tools with customizable options for each team ensures that customer support services result in meaningful outcomes. For its reliable security measurements and scalability, RingCentral Contact Center remains a top pick for thousands of businesses, including Toyota, Lufthansa, and HP Inc.

Are you still unsure about RingCentral Contact Center software? Talk to our expert team at (661) 384-7070 for professional guidance. 

RingCentral Contact Center Features

RingCentral Contact Center enables users to connect with customers through different communication channels. It also helps manage all interactions in one place to ensure seamless and centralized customer service.

See How It Works

Pros And Cons of RingCentral Contact Center

Pros

  • Reliable and stable support setting with diverse tools

  • Easy to use and implement

  • Video conferencing feature is very useful

  • Access from any device anywhere

Cons

  • The video usage is not intuitive

  • Some software users note a 2-second gap on inbound calls

  • The finance tool is slow in responding

RingCentral Contact Center Reviews

Total 16 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

25%

3

Stars

13%

2

Stars

0%

1

Stars

6%

Share your experience

J

Jamie

Facilities Services, 1-10 employees

Less than a year

5.0
November 2024

“Easy to use

Pros

RingCentral is fairly easy to use and it really helps coworkers communicate with each other.

Cons

Sometimes it did not operate as it should, but the good thing is that it was only for a brief moment.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

P

Paul

Education Management, 11-50 employees

More than a year

5.0
November 2024

“User-friendly interface

Pros

The quality is really nice and the interface is easy to navigate too and is definitely user-friendly. I have had a pretty positive experience with it, and it is definitely one of the better contact center tools I've used.

Cons

There are few issues I come across like initial loading can take a bit of time and at times it flashes like there is missed activity, but it is actually not the case.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

J

Jennifer

Hospital & Health Care, 51-100 employees

Less than a year

1.0
October 2024

“Poor experience with the customer support team

Pros

Signing up was the simplest task and upgrading my account was just as easy too. Also it is quite simple to use.

Cons

It feels like customer service is only available for about an hour a day, which is not enough when we need help.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

1

Functionality

5

View All 16 Reviews

Frequently Asked Questions

Yes, RingCentral Contact Center offers an API. 

Yes, RingCentral Contact Center has a mobile app for Android and iOS devices.

RingCentral Contact Center integrates with a wide range of apps, including Salesforce, Microsoft Teams, Microsoft Dynamics 365, MailChimp, Zendesk, HubSpot, and Slack.

RingCentral Contact Center supports English, Bulgarian, Chinese, French, German, Italian, Spanish, Portuguese, and Dutch languages.

The RingCentral Contact Center price consists of five plans: Business Phone (starting at $30/user/month), Contact Center (from $65/agent/month, paid annually), Video (free to $49/room/month, paid annually), Events (starting at $149/license/month), and Revenue Intelligence (begins at $60/user/month). Request a custom quote since the RingCentral Contact Center cost varies according to the number of users and business requirements.

Typical users of RingCentral Contact Center include startups, small businesses, enterprises, and frontline workers. It caters to key industries like automotive, manufacturing, construction, financial services, healthcare, education, government, and retail.

RingCentral Contact Center offers phone, live chat, email/helpdesk, FAQs/forums, and knowledge base support.