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Overview
ScreenMeet is a premier customer service software facilitating browser-based remote support and co-browsing. While it may require technical assistance to get started, its platform-native architecture eliminates tool-switching and requires zero downloads for users. Overall, ScreenMeet’s seamless integration and high security make it a compelling choice for enterprise handling.
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Starting Price
Custom
ScreenMeet Specifications
Omnichannel Support
CRM Integration
Analytics and Reporting
Call Center Management
What Is ScreenMeet?
ScreenMeet serves as a high-performance remote assistance solution that integrates directly into your existing CRM or ITSM environment. By providing real-time video, screen sharing, and remote control, it empowers agents to resolve technical issues instantly without forcing customers to download external applications. This cloud-based tool primarily serves large-scale enterprises and IT help desks, solving the pain point of fragmented workflows and improving first-call resolution rates through its specialized, browser-first approach.
ScreenMeet Pricing
ScreenMeet offers multiple plans for its users according to their needs which include:
- Contract Center Access: $49/month
- Contract Center Access/Remote: $79/month
- IT Help Desk/Virtual Tech Bar: $99/month
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
ScreenMeet Integrations
The software supports integration with multiple systems and platforms such as:
- Salesforce
- 3C Logic
- ServiceNow
- Tanium
- Zendesk
- Talkdesk
- Gladly
Who Is ScreenMeet For?
ScreenMeet is ideal for a wide range of industries and sectors, including:
- Information technology
- Financial services
- Healthcare support
- Telecommunications
- Retail E-commerce
- Software development
- Global enterprises
Is ScreenMeet Right For You?
ScreenMeet is the ultimate fit for organizations seeking to consolidate their support tech stack within a single platform. It stands out by being the only truly native remote support tool for Salesforce and ServiceNow, winning accolades for its security compliance and AI innovation. If your team prioritizes reducing average handle time and maintaining a secure, branded customer experience, this software is your ideal partner.
Still doubtful if ScreenMeet is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
ScreenMeet Features
This feature allows agents to take full remote control of Windows and macOS devices to diagnose hardware or software issues. It supports both attended and unattended access, ensuring that IT teams can provide assistance even when the end-user is away.
Live provides a browser-based environment for video chat, voice, and screen sharing without requiring any software installations. This module simplifies the connection process for customers, allowing for immediate visual communication that fosters trust and clarifies complex technical troubleshooting steps effectively.
The co-browsing tool enables agents to navigate web applications alongside the customer while utilizing PII masking for sensitive data protection. This ensures that privacy is maintained during the support session, as agents can only interact with the specific browser tab requested.
Leveraging artificial intelligence, this feature automatically generates session summaries and documentations once a support call concludes. It identifies recurring patterns in support tickets, allowing managers to optimize workflows and providing agents with historical data to resolve future issues faster.
This functionality extends remote assistance to Android and iOS devices through real-time screen sharing and mobile camera streaming. Agents can see exactly what the user sees, whether on the device screen or via the camera, to troubleshoot physical hardware issues.
