ScreenMeet: Pricing, Free Demo & Features

Name: ScreenMeet
Rating: 4.5 (6 reviews)

Last Updated Sep 15, 2026

Overview

ScreenMeet is a premier customer service software facilitating browser-based remote support and co-browsing. While it may require technical assistance to get started, its platform-native architecture eliminates tool-switching and requires zero downloads for users. Overall, ScreenMeet’s seamless integration and high security make it a compelling choice for enterprise handling.

Overall Rating

Based on 6 users reviews

4.5

All Reviews

Rating Distribution

Positive

83%

Neutral

17%

Negative

Starting Price

Custom

ScreenMeet Specifications

Omnichannel Support
CRM Integration
Analytics and Reporting
Call Center Management
Phone support
Remote Support Software
Ticket Management
Live Chat
Canned Responses
Customer Feedback Surveys

View All Specifications

What Is ScreenMeet?

ScreenMeet serves as a high-performance remote assistance solution that integrates directly into your existing CRM or ITSM environment. By providing real-time video, screen sharing, and remote control, it empowers agents to resolve technical issues instantly without forcing customers to download external applications. This cloud-based tool primarily serves large-scale enterprises and IT help desks, solving the pain point of fragmented workflows and improving first-call resolution rates through its specialized, browser-first approach.

ScreenMeet Pricing

ScreenMeet offers multiple plans for its users according to their needs which include:

Contract Center Access: $49/month
Contract Center Access/Remote: $79/month
IT Help Desk/Virtual Tech Bar: $99/month

Request a personalized ScreenMeet price estimate for your business today!

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

ScreenMeet Integrations

The software supports integration with multiple systems and platforms such as:

Salesforce
3C Logic
ServiceNow
Tanium
Zendesk
Talkdesk
Gladly

Watch the ScreenMeet demo to learn more about its integration arrangements.

Who Is ScreenMeet For?

ScreenMeet is ideal for a wide range of industries and sectors, including:

Information technology
Financial services
Healthcare support
Telecommunications
Retail E-commerce
Software development
Global enterprises

Is ScreenMeet Right For You?

ScreenMeet is the ultimate fit for organizations seeking to consolidate their support tech stack within a single platform. It stands out by being the only truly native remote support tool for Salesforce and ServiceNow, winning accolades for its security compliance and AI innovation. If your team prioritizes reducing average handle time and maintaining a secure, branded customer experience, this software is your ideal partner.

Still doubtful if ScreenMeet is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.

ScreenMeet Features

Remote Support

This feature allows agents to take full remote control of Windows and macOS devices to diagnose hardware or software issues. It supports both attended and unattended access, ensuring that IT teams can provide assistance even when the end-user is away.

See How It Works

ScreenMeet Live

Live provides a browser-based environment for video chat, voice, and screen sharing without requiring any software installations. This module simplifies the connection process for customers, allowing for immediate visual communication that fosters trust and clarifies complex technical troubleshooting steps effectively.

See How It Works

Co-Browsing

The co-browsing tool enables agents to navigate web applications alongside the customer while utilizing PII masking for sensitive data protection. This ensures that privacy is maintained during the support session, as agents can only interact with the specific browser tab requested.

See How It Works

ScreenMeet AI

Leveraging artificial intelligence, this feature automatically generates session summaries and documentations once a support call concludes. It identifies recurring patterns in support tickets, allowing managers to optimize workflows and providing agents with historical data to resolve future issues faster.

See How It Works

Mobile Support

This functionality extends remote assistance to Android and iOS devices through real-time screen sharing and mobile camera streaming. Agents can see exactly what the user sees, whether on the device screen or via the camera, to troubleshoot physical hardware issues.

See How It Works

Pros And Cons of ScreenMeet

A quick look at ScreenMeet's strengths and weaknesses to
help you decide if it's the right fit

Pros

Seamless elevation to administrator access privileges
Efficient bidirectional file transfer capabilities
Direct command execution without CMD windows

Cons

Occasional Salesforce integration syncing delays
Recurring connection drops requiring manual refreshes

ScreenMeet Reviews

Insights from real users on ScreenMeet’s features,
performance, and overall experience.

Total 6 reviews

4.5

All reviews are from verified customers

Rating Distribution

Stars

67%

Stars

17%

Stars

17%

Stars

Share your experience

Joshua K.

Not Specified, N/A employees

4.0

May 2026

“integration works beautifully”

Pros

Connecting it with ServiceNow creates a really convenient experience on both sides, for the end user as well as the technician.

Cons

The minimum buy-in is far too expensive which basically shuts small and medium-sized businesses out.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Anonymous

Not Specified, N/A employees

5.0

May 2023

“Helpful video calls and status tracking”

Pros

Video calling makes things much easier to understand and the assignment and status features are genuinely very helpful.

Cons

Nothing negative comes to mind right now but I'd still like to see the direction they take moving forward.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Luis G.

Not Specified, N/A employees

5.0

April 2023

“amazing remote support”

Pros

I really appreciate how it manages remote devices in a non-intrusive way without leaving traces behind. When used alongside Tanium, it drops in a small agent at the start of a session and then removes it once the session is over. It also comes with a great set of shortcuts to troubleshooting tools, plus a useful chat window and a handy interface.

Cons

I haven't come across anything I dislike about this product.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 6 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What types of pricing plans does ScreenMeet offer?

ScreenMeet offers multiple plans for its users starting at $49/month. Get a detailed Service cost breakdown tailored to your specific requirements.

What other apps does ScreenMeet integrate with?

It integrates with Salesforce, ServiceNow, Tanium, 3C Logic, Zendesk, Talkdesk, and Gladly.

Does ScreenMeet offer an API?

Yes, ScreenMeet does offer an API.

Does ScreenMeet have a mobile app?

Yes, ScreenMeet does offer a dedicated mobile app for iOS and Android users.

Who are the typical users of ScreenMeet?

Typical users include IT, finance, healthcare, telecommunications, retail, software development, and global enterprises.

What language does ScreenMeet support?

The platform primarily supports English language.

What level of support does ScreenMeet offer?

ScreenMeet offers expert support via phone, demo and ticket system.