ScriptRunner
Last Updated
Overview
ScriptRunner provides powerful scripting and automation capabilities across various platforms for seamless workflow orchestration. While the application documentation could be improved, the tool’s robust features ensure configuration compliance and rapid incident response. Overall, it is a reliable solution for enterprises and large IT teams seeking high-impact automation.
ScriptRunner Specifications
- Automated Responses And Chatbots
- Escalation Management
- Self-Service Portal
- Knowledge Base
ScriptRunner Features
Zero-Touch Automation
The platform automatically resolves common, repetitive IT issues and user requests without requiring manual intervention from a support agent. It significantly enhances efficiency by proactively addressing incidents, ensuring prompt resolution, and freeing up specialized staff to concentrate on more complex, high-priority tasks.
Configuration Drift
ScriptRunner ensures that all system configurations remain compliant with defined policies and security standards across the entire IT estate. It continuously monitors the environment, automatically detecting and correcting unauthorized changes.
Script Management
The system provides a single, secure repository for all automation scripts used across the organization, ensuring version control and consistency. Centralizing script storage simplifies maintenance, facilitates easy deployment, and allows for rapid, consistent updates to all automation workflows.
Credentials Management
The tool protects sensitive access credentials, such as API keys and passwords, by storing them securely and retrieving them only at execution time. This greatly minimizes security risks and prevents the exposure of vital authentication data.
Schedule Management
ScriptRunner allows administrators to define specific dates and times for automated tasks and scripts to run automatically. This capability ensures that maintenance, reports, and compliance checks are executed off-hours or at predetermined intervals reliably without requiring manual triggering.
Pros And Cons of ScriptRunner
Pros
Makes it easy to set up scripts
Centralized script storage
Robust data organization
Cons
Auditing and reporting features could be improved
The handling of CSV files could be improved
ScriptRunner Reviews
Total 9 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“Versatile connectors with clean design”
Pros
Interface feels simple and user-friendly so it doesn't take long to get comfortable with it. Its flexibility and wide range of connectors make it possible to connect and work with nearly any system, whether it's on-premise, Amazon, Azure or Office 365. Last Christmas, we even used it together with PowerShell to automate our Christmas tree lights which was a lot of fun.
Cons
One downside is that it can get you hooked on PowerShell and make you want to automate absolutely everything.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Flexible templates and user controls”
Pros
Right away the preconfigured templates for pretty much everything make the platform really convenient to work with. The front end is clear and user-friendly and being able to separate permissions and users adds a lot of flexibility for managing access.
Cons
There really is not much I would change. If anything, it could be even better with a way to exchange new scripts with other customers ,-)
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Not Specified, N/A employees
“Powerful workflow setup”
Pros
Getting workflows set up is very easy thanks to the clear and user-friendly administration interface for configuring scripts. The provided ActionPacks make it possible to build the first workflows quickly even without deep PowerShell knowledge. Having scripts stored centrally and connected through Git saves a lot of unnecessary copying across different systems. On top of that the platform gives you simple script documentation and the option to organize everything with tags. Support is also well structured and very reliable.
Cons
Documentation available for looking things up could be improved especially when it comes to newly released features. The end-user interface also has room for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does ScriptRunner have a mobile app?
No, ScriptRunner does not offer a dedicated mobile app.
Does ScriptRunner offer an API?
Yes, ScriptRunner does offer an API.
What language does ScriptRunner support?
ScriptRunner supports the English and German languages.
Who are the typical users of ScriptRunner?
ScriptRunner features support organizations in the healthcare, public, information technology, and finance industries.
What other apps does ScriptRunner integrate with?
ScriptRunner integrates with ITSM and monitoring systems.
What level of support does ScriptRunner offer?
ScriptRunner offers support via email and contact form.
What types of ScriptRunner pricing plans are available?
ScriptRunner offers customized pricing plans for varying business needs. Receive a personalized ScriptRunner cost estimate specific to your organization.