Total 50 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

40%

4

Stars

44%

3

Stars

16%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

HA
Hanadi A.

Health, Wellness and Fitness, 500+ employees

Less than 6 months

3.0

smooth to use but pricey

Pros

It is great how easy this platform is to use. Everything is simple and I don't waste time trying to figure things out. On top of that... the customer support has been amazing. Whenever I have a question or run into an issue, they respond quickly and consistently which gives me a lot of confidence in using the product.

Cons

Can't say theres anything wrong with it in terms of performance. Everything works well. The only drawback for me is that it does feel quite expensive.

Rating Distribution

Ease of use

9

Value for money

5

Customer Support

9

Functionality

8

IP
Inda P.

Market Research, 51-100 employees

Less than a year

5.0

Smart routing with free tier limits

Pros

I really enjoy the interactive interface. Its modern and smooth and the sleek design makes working on surveys pleasant. The routing and skip logic features are especially useful for me because they help me create smarter surveys that guide respondents naturally through the questions.

Cons

Some key features are not available for free, such as skip logic which is very important for more advanced surveys. That limitation can be frustrating when working on complex projects.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AT
Amanda T.

Research, N/A employees

Less than 6 months

5.0

Templates and exports done right

Pros

Building surveys is incredibly easy for me especially with all the templates and customizable options available. I can adjust things exactly the way I want. Exporting data and analyzing it is also very simple and I like that it works well with multiple platforms and software tools. That compatibility makes my workflow much smoother.

Cons

The basic version is limited especially when it comes to detailed reporting for individual participants. If you need deeper insights, you really have to upgrade.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

TK
Timm K.

Sports, Nov-50 employees

Free Trial

5.0

Fast creation with brand control

Pros

It is helpful how quick and easy it is to create surveys. The alot of templates saves me a lot of time and I can customize them to match my needs. I also really appreciate the option to integrate our own corporate identity which helps keep everything aligned with our brand.

Cons

It would be helpful to have easier activation of different languages in the user interface. Making that process smoother would improve the overall experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AF
Aaron F.

Non-Profit Organization Management, N/A employees

Free Trial

3.0

Trusted platform with minor confusion

Pros

I see this as a reputable and respected platform that many businesses use. It was even recommended by a very well-known finance professor which definitely influenced my decision. After using it myself I can honestly say it performs just as effectively as it claims.

Cons

The review policy required to obtain a student account a bit awkward and the reasoning behind it did not feel entirely clear to me. It made the process slightly confusing.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

BP
Bertrand P.

Banking, 500+ employees

Free Trial

5.0

amazing support with growing potential

Pros

Support has been great so far and I find the platform easy to use. i am still exploring the data analysis and reporting features since I am in the process of studying the product more deeply. Based on my experience so far, I feel confident that those features will meet my expectations too.

Cons

It would really help if there were a short and clear presentation showing how the data analysis and reporting features work. That kind of overview could make it easier for people to see the value and feel more confident about subscribing to the product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

HC
Haarathi C.

Hospital & Health Care, N/A employees

Less than a year

4.0

Creative surveys with minor lag

Pros

It is very easy to use and I like that I can use colored fonts for different sections of the survey. That small detail actually helps me organize content better and make my surveys look clearer and more engaging.

Cons

I've noticed some lag in the system when I am developing my survey questionnaire. It's not constant but when it happens, it slows down my workflow a bit and makes the experience less smooth.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

EK
Esther K.

Mental Health Care, 500+ employees

Free Trial

4.0

Simple tool that blends in

Pros

The software makes it simple for me to create surveys and collect data. The interface is well organized so I can quickly find the options I need without digging around. Even when it comes to analyzing and mining the data, I've found it fairly easy to understand and manage.

Cons

I honestly don't have many complaints but I do feel like it resembles other survey apps such as SurveyMonkey. Because of that, I sometimes feel like there isn't one standout feature that clearly sets it apart from the competition.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

CM
chris m.

Airlines/ Aviation, 500+ employees

Less than a year

3.0

Team friendly with rare hiccups

Pros

We use this platform for gathering both customer and employee feedback and the whole team finds it user friendly. It helps us collect insights efficiently without making the process complicated for anyone involved.

Cons

Our team has not really faced any major issues. It did crash once the other day which was frustrating in the moment but overall it's been well received and works reliably most of the time.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

7

MS
Martin S.

Consumer Goods, N/A employees

Less than 6 months

4.0

easy access with student perks

Pros

This product is very easy to use and offers a lot of useful options. I also really appreciate that they provide free student licenses which makes it much more accessible and supportive for academic use.

Cons

no problems so far. I appreciate that there's a free trial available because it gives me a chance to test everything properly before committing. That makes the whole experience feel more reassuring.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8