Total 50 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

40%

4

Stars

44%

3

Stars

16%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

FX
Fran X.

Retail, 500+ employees

Free Trial

4.0

drag and drop made easy

Pros

I honestly love how easy it is to use. The drag-and-drop feature makes building surveys feel almost smooth and the templates are well designed. There are so many question types to choose from so I never feel limited. On top of that the real-time results are clear and easy to understand which makes the whole process quick and completely stress-free for me.

Cons

What I liked the least is that some really useful features feel locked behind paid plans. I get that businesses need to charge but as a user it can be limiting. The design can also seem a little busy at times and the more advanced tools definitely take some time to learn. It's still a good platform overall but I would not call it completely beginner simple.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

RB
Renya B.

Research, N/A employees

More than a year

5.0

Organized research without the stress

Pros

It incredibly user friendly. It made organizing my research data so much easier than I expected. I was able to explore different features and actually use them to improve my study in a meaningful way. It really helped me stay organized and confident in my research process.

Cons

Only thing I didn't love was having to pay for a plan to unlock advanced features. I understand why that's the case but it would be nice if more of those tools were included in the lower tiers.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

JG
Jalen G.

Human Resources, N/A employees

Less than 6 months

4.0

Simple surveys with smart power

Pros

What stands out to me is how simple and smooth everything is.... Creating surveys does not feel complicated at all and analyzing the data is just as easy. I don't have to struggle with confusing steps which makes the whole experience smooth from start to finish.

Cons

Even though it has powerful features, its still hard to use when you are new. using advanced customization and reporting tools takes some time especially if you are not already familiar with survey platforms. Once you get the hang of it, it's great but the beginning can feel a little overwhelming.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

AD
Anca D.

Printing, N/A employees

Free Trial

4.0

Flexible tool with minor mobile quirks

Pros

I think it is very easy to use and packed with tons of helpful tools. Whether I am working on something for business or research, it gives me everything I need in one place. For anyone in these fields, I genuinely feel like it's a great and reliable tool to have.

Cons

When I open it on my phone the page sometimes shifts in an uncomfortable way. It does not always look neat and I have to scroll and move the page around a lot just to see certain buttons. I also did not like that when you sign up for a plan you are charged for the whole year upfront. As a student with limited income I'd really prefer a month-by-month payment option.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

GL
Gabe L.

Education Management, 500+ employees

Less than 6 months

5.0

AI templates that save time

Pros

Absolutely love how friendly it is. The AI feature that helps build surveys quickly saves me so much time and the template library is huge. Whenever I need inspiration or a starting point, it's right there. Overall I see it as a fantastic all-around tool that makes survey creation simple and efficient.

Cons

So far I honestly have not run into any issues or challenges as an end user. Everything has worked smoothly for me and I haven't had any major complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JV
Jaco v.

Research, N/A employees

Less than a year

5.0

Support that truly delivers

Pros

I find it very easy to use and it fits my survey-building needs perfectly. The features match exactly what I was looking for. I especially appreciate that I can add multiple text sections within the survey to explain questions or provide definitions which is super helpful. I tried several other platforms before choosing it but this one clearly stood out. On top of that their support team has been amazing whenever I needed help.

Cons

It would be helpful to have even more analytical features than what's currently available. The existing tools are good but expanding the analytics side could make it even stronger.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

KS
kaitlyn s.

Health, Wellness and Fitness, N/A employees

Less than 6 months

5.0

endless question possibilities

Pros

It displays my data and allows me to create so many different types of questions. I feel like the possibilities are endless when I am designing a survey. Using it for my thesis has honestly been such a smooth and enjoyable experience.

Cons

Genuinely I love everything about it. From my experience they are a great company and the platform has worked really well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MF
Madison F.

Mental Health Care, 51-100 employees

Less than 6 months

5.0

very easy to use

Pros

I find it very simple to use and one of my favorite features is the preview option. Being able to see exactly how my survey will look before publishing makes the whole process easier and gives me peace of mind.

Cons

No cons to mention. I liked everything about it and haven't had any complaints so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KM
Kassidy M.

Research, 500+ employees

Free Trial

4.0

helpful preview feature with small formatting hiccups

Pros

The preview feature is one of the best parts for me. I always check my survey before publishing and it helps me catch small mistakes or adjust things easily. I am not sure if every survey platform offers this but I honestly can't imagine working without it because it's so helpful.

Cons

I had parts of my survey copied and pasted from Microsoft Word and no matter what I tried, the font and formatting would not match the rest of my survey. In the end, I had to delete those sections and retype them just to make everything consistent. It took more time than I expected and was a bit frustrating.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

KP
Kira P.

Research, 51-100 employees

Free Trial

4.0

Student friendly with strong value

Pros

It is more organized than many other survey tools I have tried. I also really appreciate that students get a one-year trial which makes it much more accessible for research. As a student, that support makes a big difference for me.

Cons

Well I did not really appreciate that they don't clearly show where or how to post a public blog, forum or post to qualify for a free student membership. I also had trouble logging back into my survey after the 7-day trial ended and I didn't even know about the student membership option at the time. That part was confusing for me.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

VRB
Vikas Rai B.

Education Management, 10-Jan employees

More than a year

4.0

functionality backed by outstanding service

Pros

Out of all the software I have used it truly stands out in both functionality and customer service. Building surveys is simple and user-friendly and I never feel overwhelmed. The customer service has been absolutely excellent in my experience. As a student and researcher I honestly couldn't ask for much more.

Cons

Honestly I still have not figured out anything I truly dislike about it. It feels like a very thoughtfully designed software with excellent features throughout.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

HB
Harold B.

Education Management, Nov-50 employees

More than a year

5.0

Reliable insights for our school

Pros

our school has been using it for about four years now and I can confidently say it has been incredibly valuable. It helps us gather insights from students, parents and the community on a wide range of topics. I find it very easy to use and the templates are great and highly customizable. The question formats meet all our needs and the tools for sending surveys and tracking responses work really well. The reporting is clear and useful and I especially like that we can download the data into Excel. That way, we can format it however we want and create our own graphs.

Cons

it does everything we need. I can't think of any feature we would actually use that is not already available on the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS
Monni S.

Writing and Editing, N/A employees

Less than 6 months

5.0

ideal choice for doctoral research

Pros

It offers exceptional survey programs for doctoral students. The pricing feels competitive and the features are strong and reliable. For in-depth academic research, its an ideal tool because it supports efficient and dependable data collection. I would definitely recommend it for its value and easy-to-use interface.

Cons

They should advertise more directly to students because it's such a helpful tool for academic work.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LP
ludo p.

Education Management, 500+ employees

More than a year

5.0

Total freedom to design

Pros

I really like that I can design a complete survey from scratch. All the necessary methods and tools are available so I never feel restricted. For me this flexibility is what truly sets it apart from its competitors.

Cons

Can't really see any shortcomings in it. I genuinely enjoy using it just the way it is.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GC
Garima C.

Information Technology and Services, N/A employees

Free Trial

5.0

Control clarity and clean reports

Pros

Best part for me is how easy it is to use. I can control the flow of my questions exactly the way I need. After collecting responses, I can easily generate reports from my survey. As a student, this has been incredibly helpful for both my academic work and personal projects.

Cons

No drawbacks so far. If I do come across something in the future, I'll definitely update my thoughts but right now I am satisfied.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Education Management, 500+ employees

Free Trial

4.0

More options even in free version

Pros

Compared to other online survey tools I have tried, I honestly feel like it gives me way more options even in the free version. That alone already impressed me. On top of that, they offer a free one-year premium upgrade for students and NGOs which is such a big help. The multilingual feature is also a huge bonus for me especially when I need to reach different audiences.

Cons

Sometimes the system becomes slow or unresponsive. It's not a huge issue and once I get used to it, it does not bother me too much but it's something I have noticed from time to time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

ZD
Zeyu D.

Education Management, 500+ employees

Less than 6 months

4.0

helpful for students with global reach

Pros

I like it for three main reasons. First, the Plus plan is free for students which makes it super accessible. Second, my respondents don't need to log in just to answer survey questions and that makes participation so much easier. Third, the surveys can be opened in countries outside the US without needing a VPN which is really important for my international research.

Cons

UI is not very clear or easy to use. At times I had to pause and figure out where certain options were located which slowed me down a bit.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

NC
Nancy C.

Education Management, 51-100 employees

Free Trial

4.0

Support for higher education researchers

Pros

it supports higher education by offering free student memberships. As a student, that kind of support makes a real difference and shows that they genuinely care about helping researchers.

Cons

don't have enough experience with it yet to say there's anything I dislike. Since I am still exploring the platform, I have not run into any major issues so far.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

AM
Andac M.

Education Management, N/A employees

More than a year

5.0

Dependable research tool for years

Pros

For the past two years I have been using it as my main platform for creating surveys for my research. The interface is interactive and the design tools are excellent. Collecting data has always been smooth and reliable for me. It consistently meets my research needs and I rarely run into issues. Overall my experience has been amazing and I highly recommend it to anyone looking for a dependable survey tool.

Cons

NO cons. To me that really says a lot about how well it's designed and how smoothly it functions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LMR
luz mary R.

Marketing and Advertising, N/A employees

Free Trial

5.0

powerful platform with smooth flow

Pros

What impressed me the most was how sophisticated the platform is while still being easy to use. From creating questionnaires to distributing them and then analyzing and presenting the data, everything flows smoothly. I was able to manage the entire process efficiently without feeling overwhelmed at any point.

Cons

While most features are easy to use I noticed that some of the more advanced analyses require deeper technical knowledge. In a few cases, I had to look for extra guidance or documentation to fully understand how to use certain customization and reporting tools effectively.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10