SoTellUs
Last Updated
Overview
SoTellUs is a video review platform that helps businesses instantly capture verified video, audio, or text testimonials at the point of service. While some users note occasional inconsistency in customer support responses, the system excels at automating follow-ups and social sharing to boost word-of-mouth marketing.
SoTellUs Specifications
- CRM Integration
- Analytics And Reporting
- Customer Feedback Surveys
- Automated Responses And Chatbots
SoTellUs Features
Mobile Live Chat Solutions
This service allows businesses to instantly put Live Chat on their website and receive all incoming messages directly on their phone and other devices. It ensures real-time connection with leads and customers from anywhere with 24/7 access.
Easy Mobile Video Review Recording
SoTellUs features a video review service that enables customers to easily record video reviews directly from their mobile phones in just 30 seconds. This unique system requires no apps or downloads and automatically optimizes the video quality for sharing.
Complete Review Management Hub
This central hub streamlines reputation management by consolidating all written reviews from platforms like Google and Facebook into a single dashboard. The hub supports real-time monitoring and smart response tools for quick replies.
Automated Social Media Sharing
The system provides automatic content creation and sharing by auto-posting written and video reviews directly to social media platforms (like Facebook and Instagram). It includes smart scheduling for optimal engagement times.
Pros And Cons of SoTellUs
Pros
Reviews rank highly in Google and post to local listings
Includes an effective customer referral system built-in
App allows for on-the-spot review capture in front of clients
Cons
Cannot access the full backend dashboard through the mobile app
Requires initial training to fully utilize the AI Receptionist
SoTellUs Reviews
Total 12 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars25%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Warehousing, N/A employees
Less than a year
“Reviews keep rolling in”
Pros
Using it is incredibly simple. They handle all the heavy lifting and the reviews just keep coming in.
Cons
I honestly don't have any complaints. There really aren't any downsides for me.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Online Media, N/A employees
Less than 6 months
“Vibrant design and authentic reviews”
Pros
The first thing that stood out to me was how simple yet distinctive the software feels. The color theme looks excellent, makes the important information easier to read and helps save time. The layout of the images and visuals is also very well organized. Another big plus is that the reviews provided look authentic and well presented. I've also found the monitoring tools and dashboard features especially useful. On top of that, options like video reviews and Google reviews make it a broad and really valuable platform for collecting feedback.
Cons
Getting started as a first-time user, the review request key was not very easy to locate. It also takes a while for updates to appear on the main site or the monitoring page after changes are made. The dashboard could use some improvement as well especially to make navigation clearer and more user-friendly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, N/A employees
More than a year
“friendly support team”
Pros
It was really simple to use and the setup process was simple. The support team walked me through everything quickly and they were also very friendly and pleasant to talk to.
Cons
The only challenge was having my website company add the widget to my site but that issue was on their end rather than with the software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
What level of support does SoTellUs offer?
SoTellUs offers phone support and online resources, providing personalized updates and checks from a customer success manager.
Does SoTellUs have a mobile app?
Yes, SoTellUs software offers a mobile app.
What other apps does SoTellUs integrate with?
SoTellUs integrates with over 3,000 software platforms, including Facebook, Instagram, and Google My Business.
Who are the typical users of SoTellUs?
SoTellUs is ideal for local service businesses, SMBs, retail and e-commerce, SEO agencies, and HIPAA-regulated businesses.
Does SoTellUs offer an API?
Yes, SoTellUs offers an API.
What types of pricing plans does SoTellUs offer?
SoTellUs pricing is customized based on your business needs. You can request a personalized SoTellUs cost quote today.
What language does SoTellUs support?
SoTellUs is primarily available in English.