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Overview
SteadyPoint leverages your Office 365 environment to deliver a secure, compliant ticketing solution. Although its features are bound to the Microsoft ecosystem, this design guarantees seamless compatibility with SharePoint and Teams. Nonetheless, its ability to keep data within your tenant and automate workflows offers unmatched security and operational efficiency.
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Starting Price
Custom
SteadyPoint Specifications
- SLA Management
- Knowledge Base
- Self-Service Portal
- Email Management
What Is SteadyPoint?
SteadyPoint is a comprehensive help desk solution that streamlines support processes directly within SharePoint and Office 365. It enables organizations to capture tickets via email, manage assets, and automate workflows without leaving their familiar Microsoft environment. By centralizing requests and utilizing a built-in knowledge base, businesses can significantly reduce response times. In this regard, SteadyPoint software is particularly beneficial for managing internal IT and HR queries, effectively solving the pain point of scattered communication channels.
SteadyPoint Pricing
The SteadyPoint cost ranges across the following plans:
- Free: $0/month (Free for five users)
- Basic: $75/month (Unlimited agents/users)
- Professional: $159/month (Unlimited agents/users)
- Premium: Custom quote
Disclaimer: The pricing is subject to change.
SteadyPoint Integrations
The software supports integration with multiple platforms, such as:
- Microsoft Teams
- Microsoft SharePoint
- Outlook
- ClickSend
Who Is SteadyPoint For?
SteadyPoint is ideal for all types of organizations using Microsoft 365 that need a secure, customizable, ITIL-compliant helpdesk within Office 365.
Is SteadyPoint Right For You?
SteadyPoint is the optimal choice for businesses seeking a secure customer service solution within the Microsoft ecosystem. Its standout capability is keeping all data within your own Office 365 tenant, ensuring maximum privacy and compliance. The software is scalable, supporting unlimited agents and users, making it suitable for both small teams and large enterprises. With ITIL-compliant workflows and seamless Teams integration, SteadyPoint offers a robust framework for professional support management.
Still not sure about SteadyPoint? Contact our support team at (661) 384-7070 for further guidance.
SteadyPoint Features
Ticket Categorization
The software enables users to organize support requests using hierarchical structures. Admins can define parent and child categories, such as IT issues vs. HR requests. In this regard, it ensures that every ticket is routed to the correct department immediately for faster resolution.
Customizable Forms
SteadyPoint allows users to tailor ticket submission forms to capture specific data required for different request types. You can add various field types, including text, choice, date pickers, and lookups, ensuring agents have all the necessary information upfront to process tickets efficiently.
Customizable Workflows
The software supports the creation of custom workflows that mirror your internal business processes. You can define specific stages, assign roles, and set validation rules, facilitating tickets to progress smoothly from creation to closure without manual bottlenecks or confusion.
Advanced Ticket Filters
SteadyPoint provides robust filtering options to effortlessly manage and locate tickets within the system. Users can sort requests by status, priority, date, or assignee, allowing support teams to focus on high-priority issues and maintain an organized view of their workload.
Automation And Triggers
The platform includes powerful automation tools that execute actions based on predefined triggers. It enables sending automatic email notifications, assigning tickets to specific agents based on keywords, or updating ticket status after a set period, significantly reducing manual administrative tasks.
Pros And Cons of SteadyPoint
Pros
Enables automated ticket creation from incoming emails
Includes built-in knowledge base for self-service
Comes with highly customizable forms and field types
Cons
Its storage capacity depends on SharePoint limits
An on-premise server deployment option could be beneficial
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Frequently Asked Questions
Does SteadyPoint offer an API?
Yes, SteadyPoint offers an API.
What language does SteadyPoint support?
SteadyPoint is primarily available in English.
Who are the typical users of SteadyPoint?
The typical users of SteadyPoint features are all types of organizations using Microsoft 365 that need a secure, customizable, ITIL-compliant helpdesk within Office 365.
What other apps does SteadyPoint integrate with?
SteadyPoint software integrates with various third-party platforms, such as Microsoft Teams, Microsoft SharePoint, Outlook, and ClickSend.
What types of pricing plans does SteadyPoint offer?
The SteadyPoint price ranges across the following plans: Free at $0/month (free for five users), Basic at $75/month (unlimited agents/users), Professional at $159/month (unlimited agents/users), and custom-quote Premium. Request a personalized SteadyPoint pricing quote for your business.
Does SteadyPoint have a mobile app?
No, SteadyPoint does not offer a standalone mobile app.
What level of support does SteadyPoint offer?
SteadyPoint provides support through form submission, email, community support, FAQs, and documentation.