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Overview
Subiz is a customer service platform designed for multi-channel communication and lead capture. While some users report fixed chat window issues that affect page layout, its message templates, behavior tracking, and data segmentation improve support efficiency. Overall, Subiz enhances team collaboration and customer experience effectively.
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Starting Price
Custom
Subiz Specifications
- Live Chat
- Omnichannel Support
- Canned Responses
- Analytics And Reporting
What Is Subiz?
Subiz is a cloud-based customer service software designed for small and mid-sized businesses. It offers automated chat responses, behavior tracking, and real-time visitor insights to help teams manage inquiries with greater accuracy. Its segmentation tools allow businesses to tailor interactions based on user activity, while proactive messaging assists in addressing customer needs promptly. Together, these capabilities support faster responses and more consistent engagement across customer touchpoints.
Subiz Pricing
The software offers multiple plans on a monthly, quarterly, six-month, and yearly basis to cater to different business needs. Its monthly pricing includes:
- Standard: $11.99/agent/month
- Advanced: $21/agent/month
Disclaimer: The pricing is subject to change.
Subiz Integrations
The platform integrates with several third-party applications and systems, such as:
- Shopify software
- WordPress
- Joomla
- Magento
- Google Analytics
Who Is Subiz For?
Subiz is ideal for a wide range of industries and sectors, which include:
- E-commerce
- Healthcare
- Pharmaceuticals
- Education and training
- Banking
- Insurance
- Tourism
Is Subiz Right For You?
Businesses struggling with missed leads and slow email response times need a tool for instant customer connection. Subiz addresses this by placing live chat directly on your website, enabling real-time support and sales conversations. Its strength lies in simplicity and immediate engagement, with features like visitor tracking and automated greetings. The platform also emphasizes data security. If your priority is converting visitors and providing quick help without a complex setup, Subiz is a contender.
Still doubtful if Subiz software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Subiz Features
Shared Team Inbox
The platform consolidates conversations from live chat, Facebook Messenger, and other channels into a single, unified inbox. This centralization ensures no customer message is missed, enables efficient ticket assignment among agents, and provides a complete history of each customer's interactions for better context.
Visitor Tracking And Insights
Subiz provides real-time data on who is browsing a user’s website, including their location, navigation path, and page views. This insight equips support and sales agents with valuable context before a conversation even begins, allowing for more personalized and informed communication with visitors.
Canned Responses And Templates
Subiz features a library of pre-written, customizable responses for common questions. By using keyboard shortcuts to insert these saved replies, agents can maintain quick response times and ensure consistent, accurate information is delivered during fast-paced chat sessions.
Customizable Chat Widget
The appearance and behavior of the live chat widget can be tailored to match a website's branding. Users can modify colors, positioning, and greeting messages. This customization helps maintain a seamless user experience and professional appearance that aligns with a company's identity.
Pros And Cons of Subiz
Pros
Offers multi-language support, even in the free plan
Supports automated chat triggers and canned responses
Provides real-time visitor activity insights
Cons
Lacks advanced reporting or analysis tools
Chatbot customization options could be improved
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Frequently Asked Questions
What types of Subiz price plans are available?
Subiz offers multiple plans on a monthly, quarterly, six-month, and yearly basis to cater to different business needs. Its monthly pricing starts at $11.99/agent/month for the Standard plan and $21/agent/month for the Advanced plan. The platform also provides a 14-day free trial. Contact us to request a personalized Subiz cost quote based on your organization’s requirements.
Does Subiz have a mobile app?
Yes, Subiz offers a mobile app for both Android and iOS users.
What level of support does Subiz offer?
The platform provides support via multiple channels, including call, email, and live chat.
Does Subiz offer an API?
Yes, Subiz offers a custom API.
What language does Subiz support?
The software supports multiple languages, including Indonesian, English, Portuguese, Vietnamese, and Thai.
What other apps does Subiz integrate with?
Subiz integrates with several third-party applications and systems, including Shopify, WordPress, Joomla, Magento, and Google Analytics.
Who are the typical users of Subiz?
Typical users of Subiz include businesses in e-commerce, healthcare, pharmaceuticals, education and training, banking, insurance, and tourism sectors.