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Overview
Subiz is a customer service platform designed for multi-channel communication and lead capture. While some users report fixed chat window issues that affect page layout, its message templates, behavior tracking, and data segmentation improve support efficiency. Overall, Subiz enhances team collaboration and customer experience effectively.
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Starting Price
Custom
Subiz Specifications
Live Chat
Omnichannel Support
Canned Responses
Analytics And Reporting
What Is Subiz?
Subiz is a cloud-based customer service software designed for small and mid-sized businesses. It offers automated chat responses, behavior tracking, and real-time visitor insights to help teams manage inquiries with greater accuracy. Its segmentation tools allow businesses to tailor interactions based on user activity, while proactive messaging assists in addressing customer needs promptly. Together, these capabilities support faster responses and more consistent engagement across customer touchpoints.
Subiz Pricing
The software offers multiple plans on a monthly, quarterly, six-month, and yearly basis to cater to different business needs. Its monthly pricing includes:
- Standard: $11.99/agent/month
- Advanced: $21/agent/month
Disclaimer: The pricing is subject to change.
Subiz Integrations
The platform integrates with several third-party applications and systems, such as:
- Shopify software
- WordPress
- Joomla
- Magento
- Google Analytics
Who Is Subiz For?
Subiz is ideal for a wide range of industries and sectors, which include:
- E-commerce
- Healthcare
- Pharmaceuticals
- Education and training
- Banking
- Insurance
- Tourism
Is Subiz Right For You?
Businesses struggling with missed leads and slow email response times need a tool for instant customer connection. Subiz addresses this by placing live chat directly on your website, enabling real-time support and sales conversations. Its strength lies in simplicity and immediate engagement, with features like visitor tracking and automated greetings. The platform also emphasizes data security. If your priority is converting visitors and providing quick help without a complex setup, Subiz is a contender.
Still doubtful if Subiz software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Subiz Features
The platform consolidates conversations from live chat, Facebook Messenger, and other channels into a single, unified inbox. This centralization ensures no customer message is missed, enables efficient ticket assignment among agents, and provides a complete history of each customer's interactions for better context.
Subiz provides real-time data on who is browsing a user’s website, including their location, navigation path, and page views. This insight equips support and sales agents with valuable context before a conversation even begins, allowing for more personalized and informed communication with visitors.
Subiz features a library of pre-written, customizable responses for common questions. By using keyboard shortcuts to insert these saved replies, agents can maintain quick response times and ensure consistent, accurate information is delivered during fast-paced chat sessions.
The appearance and behavior of the live chat widget can be tailored to match a website's branding. Users can modify colors, positioning, and greeting messages. This customization helps maintain a seamless user experience and professional appearance that aligns with a company's identity.
