SyAM Software
Last Updated
Overview
SyAM Software is an extensive customer service platform that unifies asset management and helpdesk to streamline IT operations. While the platform’s ticketing system may require some improvement, its strong support and customizable self-service increase operational efficiency.
SyAM Software Specifications
- Analytics And Reporting
- Self-Service Portal
- Email Management
- Ticket Management
SyAM Software Features
Unified Asset Management
SyAM Software centralizes device inventory from PCs, iPads, and Chromebooks into a single database to consolidate configuration and usage details. Its intelligent assets consistently update data in real time, enabling accurate reporting by location, function, and owner.
Simplified Helpdesk
The software combines multiple reporting options, including customizable public forms, email-to-ticket, and authenticated self-service portals to capture problem details. It combines ticket entries directly with assets, so technicians can see current and prior service history for quicker resolution.
Intelligent Power Management
The system applies automated power policies that reduce energy use without disrupting active users. It adjusts machine power states based on activity to cut operating costs while preserving productivity.
Remote Management
The platform provides interactive keyboard, video, and mouse control directly through a browser or desktop without requiring plugins. Its remote power controls enable on-demand shutdowns, restarts, and scheduled wake-on-LAN operations across managed systems.
Pros And Cons of SyAM Software
Pros
Provides detailed asset reports
Delivers software deployment and patch tools
Offers a customizable Helpdesk Portal
Includes multiple convenient options for users
Cons
Its ‘MDM’ system may require some improvement regarding ID-based assignments
The platform may offer limited multi-tasking capabilities regarding tabs
SyAM Software Reviews
Total 11 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars91%
4
Stars9%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Education Management, N/A employees
More than a year
“Customizable according to our needs”
Pros
Being able to tailor the software to fit our needs has been a huge plus. The support team has also been very helpful with customization. Real-time updates, the reporting setup and customizable templates, including automatic email responses, all make the system work really well for us.
Cons
The interface is very simple from the end-user side but mid-level users do need some training to work with the system properly. The knowledge base also feels a little complex.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Education Management, N/A employees
More than a year
“Handles asset management and remote support”
Pros
It handles exactly what you need for asset management, remote support and software deployment.
Cons
Up to this point, I haven't run into any real issues that couldn't be resolved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Financial Services, N/A employees
More than a year
“Fast agent deployment”
Pros
Setting it up to automatically discover devices and install the agent is very convenient and starting a quick RDP session is really helpful.
Cons
The reports could include a bit more detail. For example, it would be useful if the summary report also showed the asset number.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Frequently Asked Questions
Does SyAM Software offer an API?
Yes, SyAM Software does offer an API.
What level of support does SyAM Software offer?
SyAM Software offers support through email and phone number.
Who are the typical users of SyAM Software?
The typical users of SyAM Software include professionals like IT teams.
What language does SyAM Software support?
SyAM Software supports English language only.
What other apps does SyAM Software integrate with?
The vendor has not provided details about third-party integrations for this software.
What types of pricing plans does SyAM Software offer?
The vendor offers customized pricing plans according to different business needs. Get a customized SyAM Software cost breakdown for your business today.
Does SyAM Software have a mobile app?
No, SyAM Software does not offer a mobile app.