Take Control

Pros

Getting around the platform was easy and I never ran into outage issues while using it. It was also basic on system resources, largely because the software would frequently crash and fail to restart on its own. On top of that the pricing was very low and fit the budget well.

Cons

A recurring problem was the software randomly stopping on an endpoint and then not coming back up even after rebooting the computer. Support wasn't much help either since they were unable to resolve the issue. The application also couldn't deal with UAC prompts at all which made software installations and assisting users with requests basically impossible.

Pros

Everything you need is built in without overcomplicating things, unattended access, audio passthrough, file transfer and the rest are all there. It's a easy tool that simply works.

Cons

There isn't much to complain about although support from N-Able can sometimes be a weak spot.

Pros

Software is basic and simple and one of the most useful things is that it installs a Windows service that allows access without needing the person on the other side to accept or send requests. It's also convenient because the screen can be resized and file transfers work well even without logging into the remote machine.

Cons

First launch can be slow after the client downloads the one-shot access client and there are still too many steps the remote user has to go through to allow access.