ThinkOwl is a cloud-based AI platform that centralizes customer service across channels like email, social media, and chat through one interface. While its rich automation tools may require initial onboarding, its intent recognition, workflow automation, and chatbot capabilities make it a powerful solution for support teams.
ThinkOwl Specifications
Live Chat
Omnichannel Support
Canned Responses
Analytics and Reporting
What Is ThinkOwl?
ThinkOwl is an AI-driven customer service suite offering solutions such as OwlDesk (help desk), OwlForce (AI automation), and Conversations (digital workflows). The platform automates ticket routing, self-service, chatbot interactions, and case handling with low-code setup and intelligent process workflows. It helps unify omnichannel communication and boosts service efficiency by identifying customer intent, assigning priority, and generating summaries automatically. Designed for scalability and ease of use, ThinkOwl adapts to both growing teams and complex enterprise needs.
ThinkOwl Pricing
ThinkOwl offers a 30-day free trial with access to essential features. Paid plans are as follows:
OwlDesk:
- Standard: €42/user/month
- Professional (AI-ready): €99/user/month
- Enterprise (AI-ready): €149/user/month
OwlForce:
- Professional: €299/month
- Enterprise: €499/month
- Enterprise Plus: €999/month
- ThinkOwl Conversations: Pay-per-use pricing
Disclaimer: The pricing is subject to change.
ThinkOwl Integrations
The software integrates with a variety of third-party tools. Key integrations include:
- Instagram software
Who Is ThinkOwl For?
The solution serves a wide range of industries and sectors, including:
- Healthcare
- eCommerce
- Media agencies
- Education
- Banking
Is ThinkOwl Right For You?
ThinkOwl may be a strong fit for businesses seeking to enhance customer support through AI-assisted automation, multichannel ticketing, and intelligent workflows. Its cloud-based infrastructure offers scalability for growing teams, while built-in security features help protect sensitive service data.
The platform also supports GDPR compliance, making it suitable for enterprises with strict data protection needs. Whether you're in e-commerce, financial services, or logistics, ThinkOwl's blend of AI, automation, and customer communication tools can streamline service operations and improve response times.
Still have questions about ThinkOwl? Contact our support team at (661) 384-7070. We're here to help you make the right decision.
ThinkOwl Features
ThinkOwl’s AI-powered bots engage customers across email, chat, phone, WhatsApp, and social media. The platform enables intent detection, dialogue-based automation, and context-aware transitions between channels, ensuring continuity and personalization across touchpoints.
See How It WorksThe platform streamlines case management with intelligent ticket handling, SLA tracking, and automated workflows. Features include ticket routing, auto-categorization, co-browsing, self-service portals, and a visual BPMN workflow builder that simplifies process design for support teams.
See How It WorksThinkOwl automates document understanding with advanced OCR, handwriting recognition, barcode scanning, and fuzzy matching. The system supports form and invoice processing, data extraction, and integration into workflows for seamless information handling.
See How It WorksThe software enables fast, secure automation of repetitive tasks across various systems. Bots can initiate actions based on document triggers or predefined workflows, eliminating manual data transfers and accelerating end-to-end operations.
See How It WorksSupport agents benefit from real-time suggestions powered by a self-learning knowledge base. ThinkOwl provides contextual knowledge access and integrates it with self-service functions, ensuring relevant information is always within reach.
See How It WorksService quality is continuously measured and improved with real-time coaching, automated training modules, and performance scoring. Built-in KPIs, metrics, and feedback loops help teams optimize outcomes and customer satisfaction.
See How It Works