TrueReview Reviews

Pros

Using it has been very simple and it's helped us bring in reviews on a much more consistent basis. We've honestly never had this level of regular review activity before.

Cons

Having to rely on Zapier is frustrating although I'm not really sure there's another way to connect it with Acuity. Thankfully, I was already paying for Zapier so it wasn't an extra cost for us.

Pros

It is very convenient to use and the whole experience has been impressive. Anytime I ran into something I couldn't figure out, their support team responded quickly and walked me through it right away. We originally joined on the trial but once it ended, there was no question we wanted to keep using it. In just a couple of weeks, we've already brought in more reviews than we did over the previous few months when we were manually asking customers for feedback. Definitely recommend it.

Cons

The SMS feature is a nice option but it's not something we use because our customers have never opted in for that. Since we only rely on email, it would be more user-friendly if there were an email-only pricing tier for businesses that don't need the SMS feature.

Pros

The set up is uncomplicated and the premium package lets you run multiple campaigns which is really helpful when you want to customize them to different client experiences.

Cons

I don't have any complaints. Since I started using it, I've gained 25 new 5-star reviews.

Pros

It has been exactly what I was hoping to find. Verification happens quickly, sending review links to customers is simple and the platform comes with plenty of useful features. The support team has been phenomenal as well, always replying fast and being genuinely helpful. It didn't take long to learn, it's very user-friendly and it offers excellent value for the price.

Cons

Honestly, I can't point to any real downsides. It does exactly what I needed and the team has made the whole experience incredibly simple to work with.

Pros

Right from the start, it was simple and very user-friendly. Getting everything set up took hardly any time at all. Their customer support has been exceptional too, I've had two Google Meet calls with the team and both were incredibly helpful. Another major benefit is the value for the price especially when it comes to boosting marketing efforts.

Cons

After more than three weeks of using it, I honestly haven't come across anything I dislike. Most SaaS companies just don't offer this level of support.

Pros

It really organizes getting customer reviews across different review sites from one platform which saves a lot of time. The automatic follow-up and tracking features are also really helpful and add a lot of value.

Cons

The only hiccup so far has been setting up my domain so review requests can be sent from my own email address. I haven't reached out to support yet but I'm confident they'll be able to guide me through it.

Pros

Collecting Google reviews with it has been very simple and largely automated. Connecting it to our POS system saves us a lot of time and the review requests come across naturally rather than feeling spammy. The dashboard is clean, simple to navigate and gives clear visibility into how our reviews are performing. It has played a big part in helping our business steadily build high-quality 5-star reviews.

Cons

Getting everything set up at the beginning takes a bit of learning especially when it comes to customizing the automation rules but their support team is quick to respond and genuinely helpful.

Pros

Found it simple to manage. I really appreciate being able to monitor every survey we send out. It's helpful to see whether a contact opened the email and clicked the link. I also sent our first text message yesterday and I'm excited to see how well that works for us.

Cons

my current plan doesn't include team management. It would be nice to have that option without paying extra and having at least one additional user included would be really helpful.

Pros

Its easy to operate and the setup process was just as simple. The support team was incredibly attentive during onboarding and did a really nice job helping with integrations for tools like Zapier and my website. It comes with strong features and the overall experience has been excellent from start to finish. The pricing is also very competitive compared to other services in this space.

Cons

They clearly have a lot of new ideas in the pipeline and are actively rolling them out so if anything, I'd just love to see those arrive even faster. Honestly, I don't really have any complaints.

Pros

Getting it up and running was simple and customizing it to match our branding and specific needs didn't take much effort. Whenever we had questions, the support team replied quickly and were very helpful.

Cons

SMS isn't available in Australia yet which was a little disappointing. Hopefully that's something they add in the future.

Pros

It has covered everything we were looking for and then some. The customer service has honestly been the best I've dealt with from any company. After moving over from another provider, we started seeing a noticeable increase in the number of reviews coming in.

Cons

I really don't have any complaints about it. Switching away from our previous provider gave us access to more features, far better support and ultimately helped us bring in more reviews.

Pros

After a project wraps up, it automatically sends out review requests which has taken a lot of manual work off our plate. The email automation saves us time and we've definitely noticed an uptick in the number of online reviews since we started using it. The interface is user-friendly and getting everything set up was simple.

Cons

Something that doesn't quite fit for us is the "Powered by TrueReview" branding on the review requests. It doesn't really match the premium experience we want our brand to deliver so having a white-label option would help keep our customer communications more consistent.

Pros

It includes everything I was looking for. It is simple, effective and a perfect match for my business.

Cons

I love everything about it. It has all the features I wanted and I'm confident it will only continue to improve over time.

Pros

Having one place to collect more reviews while also keeping all customer feedback together has been excellent. It's simple to manage and responding to everything from the same place makes the whole process much more convenient.

Cons

feedback scores without written comments aren't very easy to view all together in one place.

Pros

Getting customer reviews for our clients used to be a hassle and this tool has made that whole process incredibly simple. The value for money is excellent and it really delivers for what we pay.

Cons

It doesn't integrate with our CMS. It's not a major issue by any means but adding that would take the platform to another level.

Pros

Using this review software was really simple. One client was especially pleased because 50 review requests brought in more reviews than they had received over the previous five years.

Cons

The SMS setup took a bit more effort but that was mostly on me since I didn't have the time to finish configuring it. I plan to go back and complete it.

Pros

It is user friendly especially when setting up how you want the review link to appear and deciding how incoming reviews should be handled.

Cons

The visual customization options are limited, you can't really update fonts or adjust colors beyond the background, among other design restrictions.

Pros

The interface is clean and simple. Handling reviews also gets easier with this tool.

Cons

I can't point to any real downsides. It's so simple to use that even without being very technical, I haven't run into anything to criticize.

Pros

The set up and onboarding went smoothly. The AI reply feature is a fantastic addition if you want to automate as much as possible. Definitely worth signing up for, you likely won't be disappointed.

Cons

A handful of features are still limited to the US at the moment but hopefully they'll expand those to Europe soon.

Pros

It's simple to handle and it works really efficiently. I'm also very pleased with the customer service team and the way they respond whenever I call.

Cons

My package doesn't let me create a second campaign. It's also hard to follow up because there's no way to filter who left me a review on Google.