TrueReview Reviews

Pros

It has made requesting and managing customer reviews much more efficient. The platform is simple and it does a nice job of simplifying the whole process of collecting customer feedback. It saves time and keeps review management far more organized.

Cons

There honestly hasn't been much to dislike. A few features took a little time to get used to in the beginning but once everything was set up, the platform became very simple to work with.

Pros

Having everything in one user-friendly dashboard is what I enjoy most about it. All the reviews are right there in one place, I can respond with just a click and I get notified right away whenever a new review comes in.

Cons

The only improvement I'd really like to see is more customization and design options for the review links.

Pros

It's been a really strong tool for business marketing, with a user-friendly interface and a lot of value for the price. Getting started takes almost no time at all and there are plenty of useful features that let you personalize your review requests the way you want.

Cons

It would be really helpful if marking a file as complete could automatically trigger a review request to be sent out.

Pros

After years of trying to find a budget-friendly way to collect reviews without much luck, we went into the demo pretty skeptical. That changed quickly. The onboarding help was outstanding and had us fully set up within just a few days. The impact showed up almost right away, with a 30% increase in the first month alone. The app is simple to use and needs little to no extra follow-up once it's in place.

Cons

we've noticed that Gmail users seem much more likely to leave reviews because the process feels more smooth for them. I'm not sure what the fix would be for that.

Pros

Getting started with it takes very little effort and the learning curve is minimal. It gives you several ways to control how the review rating is shown and customizing the messaging is simple. The dashboard does a good job of providing a quick snapshot of the current status of reviews and requests. There are also tutorials and a search feature for the help files when support is needed. Another big plus is TrueReview's verified email domain for sending review requests which helps with strong deliverability.

Cons

I'd still like to see free access for multiple users so service team members could send requests directly to customers they assisted through chat or over the phone.

Pros

I like how dependable and simple it is when it comes to generating authentic patient feedback on a consistent basis. The automated review requests fit neatly into our existing workflow which saves our staff time and helps strengthen our online reputation at the same time. We also really appreciate how responsive the customer support team is, along with the clear reporting dashboard that makes it simple to monitor performance and spot areas where we can improve the patient experience.

Cons

Even though the platform works well overall, the customization for messaging and workflow automation feels a bit limited when compared with more advanced reputation management tools. There is also definitely room for stronger analytics and more flexible integrations with certain EHR or practice management systems. On top of that, the pricing can seem a little steep for smaller practices especially if they are not making full use of all the features available.

Pros

Getting reviews with it feels really simple. Their team helps you get the campaign set up and after that it's mostly just a matter of plugging in customer information while the review requests are sent automatically.

Cons

At times, setting up a campaign can be a little confusing but they walk you through it the first time so it ends up being a pretty minor issue.

Pros

Running a small business means every bit of time matters especially when we're trying to build our online presence. This tool has taken a task that used to be very manual for our team and made it much more efficient through automated mass texts and emails for review requests. That automation has worked really well and helped us collect client feedback without piling on extra admin work during the day. Since we started using it, the number of reviews coming in has clearly increased. The interface is simple and well organized so it's simple to launch campaigns, track results and stay on top of review management.

Cons

Would love to see is a better way to organize requests after they've been sent. The current filters are helpful but it would be even more useful to sort requests by the date of a specific campaign and then quickly filter down to the contacts who didn't leave a review. Having that option would make follow-up campaigns much easier to handle.

Pros

I find it easy to operate. We connected it to our CRM through Zapier without any hassle and it worked exactly as we needed.

Cons

we haven't run into any issues with it. The training was quick and we were able to start using it right away without any complications.

Pros

Using it has been simple from the start and the platform is very user-friendly. The support team has also been outstanding, with responsive, friendly follow-up every step of the way.

Cons

Honestly, I have not run into any issues with this company. I have been extremely impressed with everything it offers especially how consistently they follow up to make sure any concerns are fully taken care of.

Pros

It has been a really solid fit for our company and the pricing is very reasonable. We use it across several locations and even multiple companies which has worked out really well. The option to send both emails and text messages has been especially useful for us.

Cons

Zapier integrations have been somewhat unreliable. We connected it to our QBO account but the phone number only shows up sometimes and when it doesn't, the text message never gets sent.

Pros

Getting the solution set up and integrated went really well. The support from GBP was excellent and both the sales rep and the support team stayed with me through every step until the whole solution was fully implemented.

Cons

using Zip Alerts adds another integration point that could potentially break so it ends up depending on a third-party workflow component.

Pros

Pretty simple to handle and the text messaging feature is something I really love. It sends out a nice message that helps us get feedback from our patients and they really appreciate how secure it feels.

Cons

I'd like to see the ability to schedule messages ahead of time or connect it with our system so review requests can go out automatically. That would make things much easier for our staff.

Pros

Very user-friendly overall, with an excellent interface on both our side and the customer-facing side. The online UX is really polished and pleasant to use.

Cons

It is a bit more expensive than some competing options and I'd also love to see more campaign customization choices.

Pros

Building review request campaigns for customers across different locations is simple and the reporting tools make it simple to demonstrate growth and ROI to leadership.

Cons

I don't have a downside to mention about it. We moved over from a competitor a few years back because they couldn't scale with us and kept pushing through unreasonable price hikes. Since switching, it has given us better visibility into our online reputation and also helped reduce our marketing costs.

Pros

The interface looks good and the text and email follow-up features clients receive after their service are really useful. They've helped us stay on top of client retention and keep track of customer satisfaction scores.

Cons

Getting everything set up was challenging and we also had to bring in Zapier to create the full end-to-end customer outreach and workflow setup we were expecting.

Pros

Its very simple and getting around the platform doesn't take much effort. It includes both email and text messaging which is really helpful. There are also plenty of features that let you highlight your business's style and personality.

Cons

The only thing I'm still hoping for is a Yelp app connection. It would be nice to have that added soon as an option. Other than that, I really love it.

Pros

It feels like it showed up at exactly the right time for us. Moving over from our previous review collection platform was a real upgrade and the switch was incredibly smooth. With more than 20 branches, we've seen the value very clearly in better efficiency, stronger customer response and especially outstanding customer support. Every question we had was answered fast by their team and our new account was fully set up in far less time than we expected. We also integrated the API to publish reviews on our website and that process was just as smooth. We're genuinely excited about this feature-packed, budget-friendly review platform!

Cons

We honestly haven't run into a single problem that would make us think any less of this platform.

Pros

The tool is easy to handle and the customer service team has been incredibly helpful. Their chat feature is one of the best parts of the platform and the response time is impressively fast.

Cons

I'd still love to see more automation and fewer manual steps. It would also be better if there were more integration options and the customization settings could be a bit more detailed.

Pros

Setting it up is not hard and it has worked really well for me. It's user-friendly, the pricing feels reasonable and overall it's been a strong choice. Definitely a product I'd recommend.

Cons

The only downside has been needing to reconnect it to my Google review page about once or twice a month though that may be more on my end than the software itself.