TrueReview

This feature allows users to send review requests instantly to a large number of clients without requiring external software integrations. Users can select specific contacts from an imported list and utilize the platform’s personalized SMS and email request types to encourage valuable feedback and grow online review volume quickly.

The platform enables users to effortlessly manage reviews from numerous leading platforms like Google, Facebook, and Zillow from a single, unified dashboard. The software offers live tracking, AI response suggestions, and the ability to reply directly to customer feedback, ensuring businesses maintain control over their online reputation across all major sites.

This feature saves significant time by enabling automated responses to new Google and TrueReview reviews using either pre-written templates or AI-generated text. Users can customize the tone—such as friendly or professional—and define rules to auto-reply selectively to 1–3-star negative reviews, 4–5-star positive reviews, or both.

TrueReview software gives customers an easy, non-public way to submit feedback via a simple, user-friendly form to help improve the business. Unhappy customers are segmented to provide feedback directly instead of leaving public negative reviews. The system emails feedback to the inbox and logs it in the dashboard for easy management.

Users can import customer contacts seamlessly using a CSV file, which is ideal for bulk sending review requests without needing complex integrations. The software automatically detects phone numbers and emails, providing column mapping and a preview step. This capability ensures a smooth and accurate upload of contact lists for outreach campaigns.