TrustMate
Last Updated
Overview
TrustMate is a specialized customer service software designed to gather and display authentic customer reviews. While customer support may vary sometimes, its powerful SEO integration, and innovative review hints feature make it an essential tool for growth. Overall, TrustMate’s strategic advantages make it a compelling choice for reputation management.
TrustMate Specifications
- Customer Feedback Surveys
- Automated responses and Chatbots
- Analytics and Reporting
- Customer Profiles
TrustMate Features
Intelligent Review Hints
This feature guides customers during the feedback process by suggesting relevant keywords and phrases. It encourages users to write longer, more descriptive reviews rather than simple star ratings, providing potential buyers with detailed insights that significantly aid in purchase decisions.
Google Integration And SEO
TrustMate is a Google Certified Partner, allowing review stars to appear directly in Google Shopping ads and organic search results. This seamless integration improves click-through rates and drives high-quality organic traffic to your store, directly impacting your visibility and sales.
Social Media Synergy
The platform allows you to transform your best customer reviews into engaging social media posts automatically. With the Post Generator, you can easily share positive feedback on Facebook and Instagram, building social proof and keeping your brand’s community engaged with fresh content.
Mediation System
TrustMate includes a mediation module that helps manage negative feedback before it goes public. It allows businesses to resolve customer issues privately, potentially turning a dissatisfied client into a loyal one and maintaining a high overall public rating for the brand.
Expert And Q And A Module
This feature enables you to display expert advice and answer customer questions directly on product pages. By providing professional insights and clarifying doubts within the review section, you position your brand as an authority and reduce hesitation at the checkout stage.
Pros And Cons of TrustMate
Pros
Automated replies using predefined text pools
Delivers needed results at 50% less cost
Comprehensive analytics for data-driven decisions
Cons
Extensive capabilities may initially overwhelm users
Lacks summary of reviews by email
TrustMate Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars30%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Small-Business, 11-50 employees
“CMS integration and widgets”
Pros
Connecting it with our CMS was convenient and the customizable widgets are a really nice touch.
Cons
I'm still waiting for it to be recognized as one of Google's supported review partners. It would also help to have the option to customize email wording based on the star rating especially for the lowest and highest scores.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Small-Business, 11-50 employees
“Great design and team”
Pros
Using it feels very simple, customization is simple to handle and it looks really nice on the store. On top of that, the team behind it has been absolutely fantastic.
Cons
One thing that could be improved is that visitors don't have the option to hide the widget while browsing the site.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Small-Business, 11-50 employees
“Powerful review automation”
Pros
The email invitation deliverability is great and the A/B testing for invitations is genuinely useful. It supports both manual and automatic customer database uploads which gives some flexibility. The Google My Business integration is another strong point. I also appreciate the automatic replies with a pool of predefined texts, plus the automatic suggestions that appear while writing reviews.
Cons
The interface feels a bit difficult at the beginning although it becomes manageable once you get familiar with it. One thing still missing is the ability to receive a review summary by email since it currently only provides stats.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
Who are the typical users of TrustMate?
Typical users include fashion, health, home, electronics, sports, automotive, and pet supply businesses.
What types of pricing plans does TrustMate offer?
TrustMate offers three main plans: TrustSTART at $18/month, TrustPRO at $92/month, and the Enterprise plan with individual pricing. Get a detailed TrustMate cost breakdown tailored to your specific requirements.
Does TrustMate have a mobile app?
No, TrustMate does not offer a dedicated mobile app.
What other apps does TrustMate integrate with?
It integrates with Shopify, WooCommerce, PrestaShop, Magento, Google Shopping, Facebook, and Instagram.
What level of support does TrustMate offer?
TrustMate offers expert support via email, phone and a live chat.
Does TrustMate offer an API?
Yes, TrustMate does offer an API.
What language does TrustMate support?
The platform interface supports 20+ languages.