Last Updated
Overview
The Unblu software provides secure, conversational digital interaction for regulated industries, successfully aiding financial institutions in boosting client advisory services and managing sensitive interactions. Despite some users noting that uploading and downloading large files can be slow, its integration with core banking systems and compliant co-browsing features justify the investment.
Unblu Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
What Is Unblu?
Unblu is a specialized digital interaction platform designed to embed high-touch human conversation directly into web and mobile channels, bridging the gap between automated self-service and expert human advisory. The platform empowers organizations to leverage their mobile applications for personal communication, holding virtual meetings within a secure online environment. This architecture enables relationship managers to facilitate seamless, secure document collaboration and continuous client dialogue, all without requiring clients to download external software, thereby increasing security and client uptake.
Unblu Pricing
Unblu Integrations
The software supports integration with multiple platforms, such as:
- additiv
- AdNovum
- Aspectra
- Citrix
- Directlink
- Finnova
- Kore.ai software
Who Is Unblu For?
Unblu is ideal for a range of financial institutions, including:
- Retail banking
- Private banking
- Wealth management
- Insurance carriers
- Credit unions
Is Unblu Right For You?
If your firm requires a platform that excels in compliant, high-value digital advisory and customer relationship management, Unblu is engineered for this precise niche. Recognized by industry bodies as an “Outstanding Front-End Digital Solutions Provider”, Unblu enables financial institutions to maintain security while fostering the deep client relationships that drive profitability. Its ability to seamlessly blend AI automation with human expertise offers the superior hybrid customer experience demanded in modern banking, maximizing both efficiency and customer satisfaction.
Still not sure about Unblu? Contact our support team at (661) 384-7070 for further guidance.
Unblu Features
Secure Co-Browsing
This robust co-browsing technology enables agents to securely view and collaboratively navigate a client's screen in real time, without requiring any downloads or intrusive screen sharing. Agents gain visual context instantly, allowing them to provide precise guidance through complex online forms.
Real-Time Audio And Video
Agents and clients can seamlessly elevate any existing text conversation into a high-quality video or voice call directly within the digital interface. This provides a personal, face-to-face interaction channel that supports multiple participants, facilitating crucial advisory sessions and enhancing the digital relationship.
Persistent Secure Messenger
The “Secure Messenger” allows for long-running, continuous conversations between clients and their relationship managers, maintaining a complete and compliant history. This asynchronous communication capability supports a highly efficient, client-driven experience, ensuring all exchanges are tracked and available for later reference.
Conversational AI And Chatbots
Unblu integrates advanced AI capabilities to provide immediate, context-aware self-service options for high-volume, routine inquiries and basic banking operations. These self-service bots act as an essential first line of defense, efficiently handling standard requests while providing a guaranteed safety net.
Pros And Cons of Unblu
Pros
Secure co browsing enables safe client communication
Simple setup with seamless integration for easy use
Efficient tool for improving customer interactions quickly
Cons
File handling requires splitting due to size limitations
Interface can feel cluttered or somewhat complex
Some features need training and adaptation to use
Unblu Reviews
Total 10 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars10%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Shafquat J.
Retail, N/A employees
“Chat-based access”
Pros
It works as a convenient communication tool and getting into the database is very easy since we can access it simply by entering the chat room.
Cons
The overall quality feels a little lower when compared with Zoom.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Akhil J.
Enterprise, 500+ employees
“AI customer engagement”
Pros
The product uses generative AI in a really effective way and it has noticeably improved the customer relationship experience.
Cons
I haven't had any bad experiences with the product.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Souhita B.
Enterprise, 500+ employees
“Better client relationships”
Pros
One of the biggest benefits is how well it helps me maintain strong relationships with clients.
Cons
I don't have anything to complain about because everything works very well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Unblu offer an API?
Yes, Unblu offers an API.
What level of support does Unblu offer?
Unblu offers support through documentation, knowledgebase, email, phone, chatbot, and contact form.
Does Unblu have a mobile app?
Yes, Unblu has a mobile app for Android and iOS.
What types of pricing plans does Unblu offer?
The Unblu price is customized according to the needs of the organization. Request a personalized Unblu pricing quote for your business.
What other apps does Unblu integrate with?
The software supports integration with multiple platforms, such as additiv, AdNovum, Aspectra, Citrix, Directlink, Finnova, and Kore.ai software.
What language does Unblu support?
Unblu is available in multiple languages, including English, German, and French.
Who are the typical users of Unblu?
Typical users include financial institutions like retail banking, private banking, wealth management, insurance carriers, and credit unions.