Last Updated
Overview
Kore.ai software is an advanced AI platform that facilitates businesses securely deploying AI, creating seamless customer experiences, and developing generative AI applications. While initial setup complexity may exist, the omnichannel feature guarantees uniform user experiences across all touchpoints.
Overall Rating
Based on 16 users reviews
4.5
Rating Distribution
Positive
88%
Neutral
13%
Negative
0%
Starting Price
Custom
Kore.ai Software Specifications
- Natural Language Dialogue
- Smart Data Discovery
- Self-Service Dashboards
- Text to Speech & Speech to Text
What Is Kore.ai Software?
Overview
Kore.ai software is a leading AI solution recognized worldwide for its reliable and secure deployment of generative and conversational AI. Its goal is to assist companies in enhancing the development of operational AI tools and products. Kore.ai equips businesses with accessible AI solutions across various applications, from generative AI tools to RAG/LLM-powered search capabilities, enhancing experiences and optimizing operations.
Kore.ai Software Pricing
Kore.ai software pricing comprises three pricing modules, including:
- Essential: $60/ month
- Advanced: $180/month
- Enterprise: Custom quote
*Disclaimer: pricing is subject to change
Kore.ai software Integrations
Integrations of Kore.ai software include:
- Jira
- Salesforce
- Zoom
- Box
- Google Suite
- Confluence
- Azure Active Directory
- Servicenow
Who Is Kore.ai Software For?
Kore.ai software caters to various industries, including:
- Financial services
- Home, life & auto insurance
- Healthcare providers
- Health insurance
- Life sciences
- Consumer goods
- Retail
- Electronics
- Manufacturing
- Telecom
- Travel hospitality
Is Kore.ai software Right For You?
Positioned as an AI solutions platform, Kore.ai equips enterprises with the necessary resources to develop and manage top-tier AI systems like chatbots and knowledge bases. During digital transformation, Kore.ai guides organizations in streamlining complex technological divisions into user-centric and intuitive environments.
Still, assessing Kore.ai software? Call us at (661) 384-7070, and let our team help you make the right choice.
Kore.ai Software Features
Omnichannel Presence
The Kore.AI platform works with over 30 channels, including social media, live chat, SMS, email, voice assistants, websites, and mobile apps. It allows customization of responses and usage of special features of each channel, like Facebook Messenger, Web Chat, IVR Systems, Google Assistant, and Alexa.
Bot Analytics and Dashboard
The solution works around providing data and visualization tools to monitor bot performance and create a detailed understanding of bot, employee, and customer actions. Users can monitor the performance of their bots through conversational and functional analytics from a central dashboard.
Bot and User Administration
Register individuals, create and assign elaborate roles for bot creation and administration, and form groups for efficient task management on a large scale. Choose specific bot deployment and task assignments and utilize secure API access to maintain oversight throughout building and deploying bots.
Multi-layered Security And Compliance
Kore.AI is a reliable source for building, deploying, and managing chatbots and virtual assistants. It has extensive security standards and practices, strong encryption, and built-in enterprise-class security and Compliance across all components, layers, and interactions.
GUI-Based Dialog Builder And Task Execution Framework
Kore.ai helps design conversations and manage different scenarios effortlessly to create various paths, handle multiple intents, and connect with external systems easily. Developers can integrate APIs without writing complicated code or setting up complex systems for each bot.
Pros And Cons of Kore.ai Software
Pros
The omnichannel capability guarantees uniform and seamless user experiences across every interaction point.
Intuitive IDE with drag-and-drop tools.
Provides natural language processing capabilities for interactions
Offers many useful developer features
Cons
Tailored integrations need effort and expertise
The initial setup and comprehension of the platform's functionalities may be complex
Kore.ai Software Reviews
Total 16 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars25%
3
Stars13%
2
Stars0%
1
Stars0%
Share your experience
Telecommunications, 101-500 employees
Less than a year
“Deflect and Improve Self Serve Through Kore Ai”
Pros
The Kore widget is easily integrates with Zendesk and other major ticketing softwares. It offers basic analytics and performance dashboards, and I found the bot flow training to be simple to handle. Plus, the success and support teams have been very helpful.
Cons
Configuring integrations can be quite complex, and it can noticeably affect the customer experience, especially when chats between Kore and Zendesk disconnect. I believe the Kore team could improve their expertise with ticketing software integrations to make things smoother.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Information Technology and Services, 51-100 employees
More than a year
“Smart and easy to use”
Pros
You don't need any coding skills to get a chatbot up and running.
Cons
I think it would be helpful to have more examples on how to work with JavaScript for bot functions. It would be great if this were clearly detailed in the documentation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Say hello to the new AI tool to get your ivr experience to the next level!”
Pros
This tool is packed with features, and its interface is simple to use. What I really like is how a complex call flow spanning multiple systems can be executed under one bot with Kore.ai, handling advanced features like machine learning and NLP. It comes with a lot of built-in functionalities that are simple to work with.
Cons
Kore.ai offers a wide range of features and properties that are really impressive, but at the same time, it can become tricky to keep track of everything when building a new bot or updating an existing one.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Kore.AI software offer an API?
Yes, Kore.AI software provides API access.
What language does Kore.AI software support?
Kore.AI software supports multiple languages, including Catalan, French, Malay, Spanish, Ukrainian, Finnish, Hindi, Dutch, Russian, Slovenian, German, Italian, Polish, Swedish, Telugu, Arabic, Indonesian, Japanese, Portuguese, Tamil, Chinese (Simplified), Kazakh, Marathi, Korean, Chinese (Traditional) and English.
What other apps does Kore.AI software integrate with?
Kore.AI software integrates with Jira, Salesforce, Zoom, Box, Google Suite, Confluence, Azure Active Directory, ServiceNow, and more.
Does Kore.AI software support mobile devices?
No, Kore.AI does not offer support for mobile devices.
What types of pricing plans does Kore.AI software offer?
Kore.AI software pricing is based on a subscription model, starting at $60/month. Users can benefit from its free trial and request a quote for Kore.AI software cost to decide upon a plan that best fits their business needs.
Who are the typical users of Kore.AI software?
Kore.AI software serves the financial services, home, life, and auto insurance, healthcare providers, health insurance, life sciences, consumer goods, retail, electronics, manufacturing, telecom, and travel hospitality sectors.
What level of support does Kore.AI software offer?
Kore.AI software offers support through email, FAQ/ forum, and a knowledge base.