Verified Reviews

Verified Reviews

Last Updated

Overview

Verified Reviews, now part of the Skeepers suite, is a Customer Service Software dedicated to collecting and amplifying authentic user feedback. While some users report a less-than-modern interface, the platform’s AFNOR certification and exclusive Google partnership offer unrivaled SEO benefits that far outweigh aesthetic drawbacks.

Verified Reviews Specifications

  • Analytics and Reporting
  • Customer Feedback Surveys
  • Email management
  • Ticket Management

Verified Reviews Features

Multichannel Review Collection

This feature automates the solicitation of feedback through email and SMS campaigns immediately after a purchase or interaction. It ensures a steady stream of fresh content by reaching customers on their preferred communication channels, significantly increasing response rates.

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AI-Powered Moderation

The platform utilizes advanced artificial intelligence to filter and moderate incoming content before publication. This system automatically flags inappropriate language or personal data, ensuring that only compliant and relevant testimonials appear on your public profile while protecting brand safety.

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Google Partnership Syndication

As a certified Google partner, the software pushes collected ratings directly to Google Ads and Google Shopping. This integration allows your star ratings to appear in search results and rich snippets, which directly improves click-through rates and lowers acquisition costs.

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Smart Widgets And Badges

Users can deploy customizable widgets and trust badges across their websites to showcase their overall rating and latest feedback. These visual trust signals are responsive and can be placed strategically on product pages or checkout flows to reduce cart abandonment.

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Video Review Management

Through its User Generated Videos solution, the software enables customers to upload video testimonials alongside text. These authentic visual endorsements provide potential buyers with a deeper look at products in real-world scenarios, driving higher engagement and conversion than text alone.

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Pros And Cons of Verified Reviews

Pros

  • Integrations are seamless

  • Brilliant auto-moderation for low scores

  • Promptly receives honest customer service reviews

Cons

  • Support gaps can slow down problem resolution

  • Extensive capabilities may initially overwhelm users

Verified Reviews Reviews

Total 36 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

8%

3

Stars

0%

2

Stars

11%

1

Stars

17%

Share your experience

RM
Robin M.

Internet, N/A employees

1.0

“WooCommerce support issues”

Pros

There really aren't many upsides. The interface is very poorly designed and the filtering system is not practical to use.

Cons

It will soon be incompatible with WooCommerce. If you use WooCommerce, this tool is not suitable at all because you'll need custom development and have to study their API just to send review requests to your customers. Many other alternatives already offer a WooCommerce connector.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

3

LD
Lisa D.

Food & Beverages, N/A employees

5.0

“Reliable reviews and support”

Pros

Using the platform has been easy, with convenient integration into our e-commerce site and a reliable review collection process. The onboarding and follow-up have also been great, thanks to a responsive support team.

Cons

Pricing can feel a bit high at times and some options still lack flexibility. A few features could also be made more simple.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

RA
Raphael A.

Insurance, N/A employees

5.0

“Clear reviews and reliable automation”

Pros

Right away, I really appreciated how simple the software is to use and how well the interface is designed. Collecting reviews feels fluid and automated which saves me time and helps me get reliable customer feedback. I also found the clear presentation of the reviews very useful, along with how easily they can be highlighted and showcased.

Cons

At the beginning, it took me a little time to get used to where some settings were but after that everything became very simple. It was nothing blocking, just a light learning curve.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

Frequently Asked Questions

Does Verified Reviews offer an API?

Yes, Verified Reviews does offer an API.

Does Verified Reviews have a mobile app?

No, Verified Reviews does not offer a dedicated mobile app.

Who are the typical users of Verified Reviews?

Typical users include e-commerce retail, automotive, and health sectors.

What language does Verified Reviews support?

It supports English, French, Spanish, Italian, German, and Portuguese.

What level of support does Verified Reviews offer?

Verified Reviews offers expert support via ticket system.

What types of pricing plans does Verified Reviews offer?

It offers a Starter plan at $99/month and custom Advanced and Premium options. Get a detailed Verified Reviews cost breakdown tailored to your specific requirements.

What other apps does Verified Reviews integrate with?

It integrates with various software including Shopify, Magento, Salesforce, and Microsoft.