Verified Reviews Reviews

“WooCommerce support issues”

Pros

There really aren't many upsides. The interface is very poorly designed and the filtering system is not practical to use.

Cons

It will soon be incompatible with WooCommerce. If you use WooCommerce, this tool is not suitable at all because you'll need custom development and have to study their API just to send review requests to your customers. Many other alternatives already offer a WooCommerce connector.

“Reliable reviews and support”

Pros

Using the platform has been easy, with convenient integration into our e-commerce site and a reliable review collection process. The onboarding and follow-up have also been great, thanks to a responsive support team.

Cons

Pricing can feel a bit high at times and some options still lack flexibility. A few features could also be made more simple.

“Clear reviews and reliable automation”

Pros

Right away, I really appreciated how simple the software is to use and how well the interface is designed. Collecting reviews feels fluid and automated which saves me time and helps me get reliable customer feedback. I also found the clear presentation of the reviews very useful, along with how easily they can be highlighted and showcased.

Cons

At the beginning, it took me a little time to get used to where some settings were but after that everything became very simple. It was nothing blocking, just a light learning curve.

“interface no longer works”

Pros

My interface has stopped working completely.

Cons

There's no way to get in touch with anyone.

“Not recommended”

Pros

Strong reputation of "Avis Verifies" was appealing and the idea of being able to use a single "SKEEPERS" platform for all the different solutions we rely on sounded very promising even if that ultimately turned out to be misleading.

Cons

Getting Avis Verifies up and running in my company was far from easy. There was a real gap between the sales pitch and what the setup actually looked like once it was time to handle the configuration. On top of that, the interface feels poorly designed and not very user-friendly and the connection drops regularly.

“Absent support and poor service”

Pros

Handling and moderating reviews is easy and the platform allows several users to work in it with different roles and permissions.

Cons

Over the past few months, Avis Verifies has changed for the worse. Support can no longer be reached directly. You can go through a bot but speaking to an actual person is impossible so the moment an issue is even slightly out of the ordinary, you are stuck. I had to say I was planning to leave just to finally get a response. And even after getting direct access to a sales contact, it still took more than a week for my ticket to be handled. It took a full month to deal with one problem because of their lack of responsiveness... and even now, it still is not truly fixed. I had clearly explained that a mapping needed to be removed and I was assured everything had been taken care of yet my reviews still no longer appear on my website. It is very frustrating to pay for a service that only works partially especially when the price was increased without any warning. I ended up committed for one year at a new rate I had never been informed about. They also took the opportunity to start charging for services that used to be free. The latest issue came with an update to their management software. Out of nowhere, I was removed as the main billing contact even though my email address had been listed there for two years. As a result, invoices were being sent to an email address that no longer worked.

“Complex rollout and poor fit”

Pros

There were probably some positives at some point but honestly we can't even remember them now.

Cons

Integration was extremely difficult and overly complex. Communication with the teams was not very productive and the implementation advice we received ended up being counterproductive. The solution had basically no flexibility and the reporting didn't match our needs at all or even align with the implementation.

“Regret after signing”

Pros

There really aren't any benefits and we honestly regret having signed up.

Cons

There's no follow-up, no help and no real support. We've had to chase them countless times and still never get any response.

“great review site and SEO boost”

Pros

For an e-commerce site, collecting customer reviews is essential. After comparing several review platforms, it quickly became clear that working with "Avis Verifies" was the right choice for us. The fact that it also gathers reviews about our website itself and not just product reviews, makes a real difference. It's also a valuable SEO advantage that shouldn't be overlooked.

Cons

Setting everything up can sometimes be a bit challenging with this kind of software. That said, Avis Verifies supports us very well throughout the process by assigning a dedicated agent who helps during video calls and everything is clearly explained to make the implementation much easier.

“Slow and unsupported”

Pros

Nothing we can say we liked about it. It runs slowly, glitches constantly, the interface needs work, support is basically nonexistent and there are definitely better alternatives out there. The only time their support team ever reached out was when there was a problem with our credit card.

Cons

After dealing with this for months, the biggest issue is that the service barely works at all. It's slow and full of glitches, the user interface isn't very good, support is nonexistent and there are far better options available. The only time we ever heard from support was when they had a problem charging our credit card. On top of that, they keep blaming Google for every issue and tell us to take it up with Google instead. Then when we contact Google, they say the problem is with this product. It hasn't worked properly for more than six months yet they still expect us to keep paying for something that doesn't function. They won't take responsibility for their own product and about half the time we can't even log in because it randomly sends us right back to the login page.

“spam with no opt-out”

Pros

Honestly, there are no real benefits to dealing with a company that comes across this shady.

Cons

I keep getting spam emails from this company even though I never signed up for anything from them and I have no idea how they even got my email address. I never gave permission to receive these messages which makes it even more frustrating. To make matters worse, their emails do not include any unsubscribe option. I absolutely do not appreciate being spammed like this.

“Frustrating support and buggy app”

Pros

It comes with great reviews and on the occasions when it actually works, it can be a dependable source of information.

Cons

Customer service was one of the worst support experiences I've had. The interface feels dull and the platform is packed with constant lag, bugs and issues throughout.

“Great support and pricing”

Pros

One thing that really stands out is the customer service team, they've been excellent to deal with. The pricing is also very competitive and there are plenty of features available to use which adds a lot of value.

Cons

There's a separate account for each country although it doesn't really have any impact on customers.

“Speeds up daily work”

Pros

This tool helps speed up our tasks and makes everything move along much more smoothly.

Cons

The design it offers is very good and fits well with the way I work.

“ignored and unsupported service”

Pros

It connects without much trouble and works decently enough when everything is functioning properly... when it actually is.

Cons

Dealing with their customer support has been an absolute disgrace. As a German-speaking customer, you are completely overlooked and no one seems to care at all. Emails go unanswered, phone calls lead nowhere and their hotline doesn't even pick up. It's honestly disgusting. Do yourself a favor and choose literally anyone else.

“Friendly and affordable”

Pros

Using it is very easy and the price is quite affordable. The support team is also very attentive, quick to respond and efficient.

Cons

I haven't come across any major issues. It's a very user-friendly program.

“perfect tool”

Pros

After many years as a TrustPilot customer, we ended up feeling like we simply couldn't rely on them. Prices kept climbing at an absurd rate while the level of support kept getting worse and the interface was badly overdue for improvements. The requests and suggestions we sent about improving the platform were basically ignored. Worst of all, they seemed to enable extortion-like situations when dishonest customers posted threatening reviews. Even after we showed Trustpilot's management that a customer was pressuring us by threatening terrible reviews unless we gave them 50% discounts on our products, they still refused to remove those negative posts. Trustpilot also allowed plenty of reviews for products we do not even sell. We're a jewelry manufacturer yet we were getting posts almost every day from people claiming they loved the television we supposedly sold them. Trying to get those removed was a complete waste of time and the account manager was unable to fix any of it. Overall, working with Trustpilot was an absolute nightmare.

Cons

Switching to Verified Reviews was far less expensive and the support has been almost immediate whenever we've had questions or run into any issue using the system. There are no fake reviews being published, no spam, just one simple monthly fee, great SEO value and an interface my staff genuinely enjoys using. It has been a complete turnaround for us.

“User-friendly functions”

Pros

Using it has been very easy and user-friendly. On top of that, our account manager has been fantastic to work with.

Cons

We mainly use it to get the Google Ads star ratings to show on our ads and that part can be frustrating at times. There are occasions when the platform shows 108 reviews but Google only shows 99 and we need 100 according to Google to get the star ratings. I'm not sure whether that problem is on this side or Google's side but since that's the whole reason we use it, it's pretty annoying when it doesn't work.

“Google integration and support”

Pros

Right from the start, their team took care of everything, from setting up all of our locations to helping with the Google Seller Account setup. The connection with Google My Business accounts has also worked really well.

Cons

Honestly, I do not have any real complaints. The onboarding was very easy and the account management has been excellent. If I had to suggest anything, it would be adding an aggregate view to track how reviews are coming in from Google My Business though that is already something they are working on.

“quick setup helped”

Pros

The sales and support teams did a really good job guiding us through the integration and getting the tool up and running was very quick.

Cons

The time difference, along with certain platform limitations, has held back the overall experience we've had with it.