Vivocha

This feature allows users to interact with website visitors in real time through live chat. It supports instant messaging, resolves queries quickly, improves customer satisfaction, encourages engagement, and helps businesses provide timely assistance while efficiently comparing services and offers.

The software provides a Click2Call feature that enables customers to instantly connect with support agents. It allows for the secure sharing of sensitive information, resolves issues faster, reduces response time, builds trust, enhances communication, and ensures a seamless connection between customers and agents.

Users can leverage co-browsing to navigate websites together with customers while sharing screens, forms, and pages. This feature improves support efficiency, guides visitors effectively, reduces errors, resolves complex problems faster, and allows agents to assist in real time with clarity.

This feature allows agents to engage in face-to-face video communication with customers. It enhances human interaction, increases trust, enables personalized guidance, supports upselling and cross-selling opportunities, and helps improve customer satisfaction and agent productivity across online support channels.

The software offers the CallBack feature that lets customers request a return call for complex queries. It eliminates long wait times, improves user experience, ensures timely problem resolution, increases customer satisfaction, and allows agents to handle issues efficiently without disruptions.