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Overview
Vivocha helps businesses connect with customers through real-time chat, voice, and video, and enhances support and collaboration across various teams. Although it offers limited AI automation, it provides reliable communication tools. Overall, it is ideal for e-commerce, customer service teams, and mid-to-large enterprises looking for seamless, integrated engagement solutions.
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Starting Price
$52
/user/month
Vivocha Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Vivocha?
Vivocha is a next-generation customer engagement platform designed to help businesses mobilize their customer support and enhance customer interactions on their websites or mobile apps. Core features like video chat and co-browsing provide human interaction and maximized support efficiency by allowing agents to see the customer's screen. The platform enables proactive agent assistance based on customizable rules, addressing the pain point of passive support and driving increased customer loyalty and retention across all business sizes.
Vivocha Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Vivocha Integrations
Vivocha has integration arrangements with:
Who Is Vivocha For?
Vivocha is ideal for a wide range of industries and sectors, including:
- Financial services
- Telecommunications
- Travel and Tourism
- Retail and Consumer goods
- Energy and Utilities
- Business and Support services
- Media
Is Vivocha Right For You?
Vivocha might be the best fit if your large enterprise requires an award-winning, highly scalable, and secure cloud platform for managing mission-critical customer interactions. Its standout feature, the ability to seamlessly blend tools like video chat, co-browsing, and click2call into a single omnichannel experience, boosts agent productivity and creates new upsell opportunities. Furthermore, the open architecture ensures quick time-to-market with proactive customer engagement.
Still doubtful if Vivocha software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Vivocha Features
This feature allows users to interact with website visitors in real time through live chat. It supports instant messaging, resolves queries quickly, improves customer satisfaction, encourages engagement, and helps businesses provide timely assistance while efficiently comparing services and offers.
The software provides a Click2Call feature that enables customers to instantly connect with support agents. It allows for the secure sharing of sensitive information, resolves issues faster, reduces response time, builds trust, enhances communication, and ensures a seamless connection between customers and agents.
Users can leverage co-browsing to navigate websites together with customers while sharing screens, forms, and pages. This feature improves support efficiency, guides visitors effectively, reduces errors, resolves complex problems faster, and allows agents to assist in real time with clarity.
This feature allows agents to engage in face-to-face video communication with customers. It enhances human interaction, increases trust, enables personalized guidance, supports upselling and cross-selling opportunities, and helps improve customer satisfaction and agent productivity across online support channels.
The software offers the CallBack feature that lets customers request a return call for complex queries. It eliminates long wait times, improves user experience, ensures timely problem resolution, increases customer satisfaction, and allows agents to handle issues efficiently without disruptions.
