VIZOR
Last Updated
Overview
VIZOR helps organizations streamline IT support and service management. While some advanced automation features may require setup, its self-service portal, ticket routing, and knowledgebase access ensure faster issue resolution. Overall, it is a reliable platform for organizations looking to optimize IT support and customer service workflows.
VIZOR Specifications
- Self-Service Portal
- Knowledge Base
- Email Management
- SLA Management
VIZOR Features
Self-Service Portal
VIZOR ServiceDesk enables end users and customers to submit support issues, track request status, and access knowledgebase content through a centralized self-service portal. It also supports service requests with structured approval and deployment processes, reducing dependency on support staff for routine inquiries.
Dashboards And Reports
The platform provides dashboards and reporting tools that help managers monitor helpdesk performance and service trends. Data can be analyzed by time period, analyst, topic, and other metrics, supporting informed decision-making and better preparation for recurring or emerging support issues.
Knowledgebase
The software allows teams to create and manage knowledgebase articles that deliver consistent responses to common requests. Articles can follow an approval workflow before publication and are made available through the self-service portal, helping users resolve issues independently while maintaining content accuracy.
Surveys And Customer Feedback Analysis
VIZOR supports customer satisfaction monitoring through automated surveys sent after issue resolution. Surveys can include yes or no questions, star ratings, comments, and multiple-choice responses, enabling organizations to assess service quality and identify opportunities for improvement.
Pros And Cons of VIZOR
Pros
Automatic ticket routing capabilities
Straightforward and compact user interface
Detailed reporting functionality
Cons
Initial setup requires configuration time
Customization relies on internal administrators
VIZOR Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Banking, N/A employees
“great barcode workflows”
Pros
From the first time I worked with it the tool felt a lot like having a seasoned IT teammate on hand. I really liked the barcode check-in and check-out workflows the great Active Directory integration and the reporting for costs, purchase orders and warranties.
Cons
At times, new network discovery would fail to pick up newly added end-of-range devices unless I manually figured out that an intentional sync was needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Does VIZOR have a mobile app?
No, VIZOR does not offer a dedicated mobile app.
What level of support does VIZOR offer?
VIZOR offers support via phone and email. Users can also fill out an online form to get in touch with the team.
What language does VIZOR support?
VIZOR supports the English and French languages.
What types of VIZOR pricing plans are available?
The vendor offers customizable and flexible VIZOR price plans for varying business needs. Receive a personalized VIZOR cost estimate specific to your organization.
Who are the typical users of VIZOR?
VIZOR features support organizations in the education, healthcare, financial services, government, technology, and manufacturing industries.
What other apps does VIZOR integrate with?
VIZOR integrates with Jamf School, Lansweeper, SolarWinds, Microsoft Dynamics SL, and Microsoft SharePoint software.
Does VIZOR offer an API?
Yes, VIZOR offers an API.