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Overview
XM for Customer Experience software provides a unified platform to listen, understand, and act on customer feedback across various channels. While the platform can be complex to implement for beginners, its predictive intelligence and ability to reduce churn makes it a reliable choice for driving long-term loyalty.
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Starting Price
Custom
XM for Customer Experience Specifications
Omnichannel Support
CRM Integration
Analytics And Reporting
Customer Feedback Surveys
What Is XM for Customer Experience?
XM for Customer Experience is a holistic management platform designed for businesses that need to close the gap between customer expectations and actual delivery. The software captures feedback from every touchpoint, including email, SMS, web, and mobile, and analyzes it using advanced AI to uncover hidden trends.
By automating closed-loop actions and prioritizing key drivers of satisfaction, XM for Customer Experience software enables organizations to proactively reduce churn, improve brand reputation, and increase customer lifetime value.
XM for Customer Experience Pricing
The XM for Customer Experience cost structure includes the following customizable options:
- Frontline Digital
- Frontline Care
- Frontline Locations
- Foundational Voice of Customer
Disclaimer: The pricing is subject to change.
XM for Customer Experience Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- SAP
- Adobe
- Marketo
- Amplitude analytics
Who Is XM for Customer Experience For?
XM for Customer Experience is ideal for a wide range of industries and sectors, including:
- Education
- Government
- Healthcare
- Hospitality
- Retail
Is XM for Customer Experience Right For You?
XM for Customer Experience is the ideal fit for mature organizations looking to operationalize their feedback programs. The platform brings predictive power to standard metrics with its ability to scale from simple surveys to complex and multi-channel listening posts. The platform maintains compliance with standards including GDPR and HIPAA, while holding certification for ISO 27001.
Still unsure whether XM for Customer Experience is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
XM for Customer Experience Features
The Predict iQ feature utilizes advanced machine learning and neural networks to analyze historical customer data and identify those at risk of leaving. It assigns a churn probability score to individual customers, which allows teams to prioritize retention efforts. This proactive approach helps businesses intervene at the right moment to save valuable relationships.
Text iQ applies natural language processing to unstructured data found in open-ended survey responses and social media comments. By automatically categorizing feedback into topics and assigning sentiment scores, this feature uncovers the root causes of customer dissatisfaction. It transforms qualitative noise into quantifiable insights to reveal trends that standard metrics might miss.
This feature automates the follow-up process by triggering alerts and creating support tickets in external systems based on specific feedback criteria. Whether a customer leaves a low NPS score or reports on a specific issue, the software ensures immediate action is taken. This systematic response mechanism helps repair broken experiences and builds trust.
The platform provides highly customizable, real-time data visualizations tailored to specific roles within the organization, from frontline staff to executives. These dashboards ensure that every stakeholder sees only the metrics relevant to their performance and goals. By democratizing access to insights, the platform facilitates faster, more informed decision-making across all departments.
XM for Customer Experience capabilities capture feedback directly from websites and mobile apps using targeted intercept surveys and feedback buttons. It combines operational data with experience signals to help teams understand the "why" behind digital behaviors like cart abandonment. This supports product teams to optimize user journeys and remove friction points effectively.
