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Overview
yoummday offers a unified customer experience platform that combines AI-powered automation with global remote agents to manage support and sales operations. While training may be required to fully utilize all features, its 24/7 artificial intelligence (AI) agent, multilingual support, and real-time analytics make it a scalable solution for global businesses.
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Starting Price
Custom
yoummday Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics and Reporting
What Is yoummday?
yoummday is a comprehensive CX technology platform that helps businesses of all sizes streamline customer support and sales operations. By combining AI-powered tools like ‘SmartReplies’ for faster written responses and ‘AutoQA’ for automated call monitoring, companies can enhance efficiency, maintain consistent service quality, and scale operations without adding overhead. Its global talent pool and workforce management features also help organizations address staffing challenges and optimize performance across distributed teams.
yoummday Pricing
yoummday Integrations
Who Is yoummday For?
yoummday is ideal for a wide range of industries and sectors, including:
- Travel, mobility and hospitality
- Retail and e-commerce
- Telecommunications
- Energy and utilities
Is yoummday Right For You?
yoummday is the ideal choice for enterprises seeking agile and secure customer experience solutions, offering real-time CX analytics and insights tools that enable rapid, data-driven decisions and improved operational efficiency. Security is ensured through verified agent identity, GDPR-aligned processes, ISO 9001 and ISO 27001 certifications, and PCI-DSS compliance. Trusted by top clients like Lufthansa and Telefónica, yoummday delivers scalable, reliable, and fully compliant customer experience operations globally.
Still unsure about yoummday? Contact us at (661) 384-7070 for further guidance.
yoummday Features
yoummday accelerates written customer interactions by providing AI-powered message suggestions. It enhances tone, speed, and accuracy while reducing agent workload. With grammar, fluency, and sentiment tuning, support for over 30 languages, and full anonymization of customer data, it ensures compliant and efficient communication for global teams.
The platform guides agents during live calls with real-time suggestions, enhancing compliance, speeding onboarding, and boosting closure rates. It integrates gamification and sales tracking while connecting to the yoummday learning journey platform, enabling ongoing agent development and helping teams consistently improve performance during customer interactions.
yoummday evaluates agent language proficiency using a fast, multi-stage AI test. It analyzes pronunciation, grammar, fluency, and words per minute to produce standardized fluency scores. This ensures agents are matched to suitable roles from the start, improving communication quality and consistency in customer support and sales operations.
The software leverages AI-driven conversation analysis to decode intent, trends, and sentiment. Customizable glossaries adapt to brand and CX goals, providing actionable insights within hours. Businesses can use these insights to enhance products, improve service, and proactively address customer issues for a better overall experience.
yoummday uses AI to review all customer calls, highlighting key moments and identifying coachable interactions. Pre-set filters detect behaviors such as empathy, tone, and script adherence. It tracks learning progress over time, allowing managers to coach teams efficiently and maintain high-quality customer support at a scale.
