Last Updated
Overview
Zoho Lens helps teams deliver clearer remote assistance through live AR streaming, real-time annotations, and secure multi-participant collaboration. While customization options are somewhat limited, its visual tools support technicians, field service teams, and maintenance departments. Overall, it offers a dependable solution for organizations needing efficient, hands-on remote guidance.
Zoho Lens Specifications
- Live Chat
- CRM Integration
- Analytics and Reporting
- Call Center Management
What Is Zoho Lens?
Zoho Lens is an augmented reality (AR) remote assistance software designed for customer service teams to solve complex hardware issues virtually. It allows experts to view a customer's environment using live camera streaming from their mobile device or smart glasses. Experts can provide real-time instructions by using AR annotations to highlight objects directly on the live video stream. This increases first-time fix rates, reduces equipment downtime, and generates massive savings by avoiding costly on-site travel for maintenance and repair.
Zoho Lens Pricing
Zoho Lens offers the following three pricing plans, along with a 15-day free trial:
- Free Plan: $0
- Standard Plan: $9/technician/month
- Professional Plan: $15/technician/month
Disclaimer: The pricing is subject to change.
Zoho Lens Integrations
Zoho Lens has integration arrangements with:
- Zendesk
- Jira software
Who Is Zoho Lens For?
Zoho Lens software is ideal for a wide range of industries and sectors, including:
- Automotive
- Aviation
- Healthcare
- Retail
- Construction
- Manufacturing
- Insurance
Is Zoho Lens Right For You?
If your business, particularly in specialized fields like manufacturing or field service, struggles with diagnosing intricate equipment issues remotely, Zoho Lens is the ideal fit. Its core strength lies in real-time AR collaboration, which provides unparalleled visual context, transforming difficult support calls into guided problem-solving sessions. Furthermore, by enabling experts to use AR markers, live text scans, and session recordings, it helps companies reduce downtime and ensure regulatory compliance, solidifying its place as a leader in visual support innovation.
Still doubtful if Zoho Lens is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Zoho Lens Features
Live Camera Streaming
The software allows remote experts to access the customer's smartphone or smart glass camera feed instantly. This feature provides a live, high-definition visual of the problem environment. Seeing the issue clearly from your desk enables you to lay out precise, immediate work instructions for the person on the ground.
2D And 3D Annotations
Zoho Lens provides augmented reality tools to enhance visual guidance during a session. Users can place virtual arrows, draw shapes, and write directly on the live video stream. This capability adds critical contextual information, helping experts clearly mark areas and guide end users to the correct solution.
VoIP And Text Chat
Users can rely on the platform's built-in communication channels for interactive visual assistance. This includes high-quality VoIP for voice support and a dedicated text chat interface. This eliminates the need for switching to external messaging applications, ensuring seamless, uninterrupted communication throughout the entire remote resolution process.
Session Recording
This feature allows users to automatically record all assistance sessions initiated across the organization. You can review session proceedings to create comprehensive audit trails and vital documentation. This recorded content is invaluable for creating a knowledge base, training new technicians, and analyzing past challenges to improve processes.
Multi-Participant Sessions
Experts can collaborate with multiple colleagues in real-time when an issue demands specialized skills. You can invite additional participants, including external ones, via email or SMS. All invited experts can use the AR tools to provide input simultaneously, accelerating problem-solving and ensuring a faster, more accurate resolution.
Pros And Cons of Zoho Lens
Pros
Supports text chat and VoIP communication
Allows screenshots during live sessions
Supports step-by-step visual guidance
Cons
Limited functionality compared to some tools
Hardware requirements may restrict usability
Zoho Lens Reviews
Total 13 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars77%
4
Stars23%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Adam W.
Online Media, N/A employees
Less than 6 months
“Flexible pricing and simple setup”
Pros
The per-user pricing fits our needs well and the platform is generally easy to use. Our clients are usually able to figure out how to connect without much trouble.
Cons
The video quality isn't quite on par with some of the other options we tested but for our use case, it's still perfectly acceptable.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Mangesh U.
Computer Hardware, N/A employees
Less than 6 months
“great fit for service teams”
Pros
Built really well for service personnel and as a service provider, I appreciate it a lot. The freeze screen, capture and annotation features are especially excellent.
Cons
As an IT hardware service provider, this is exactly the kind of solution we've been searching for. It feels like a truly unique offering.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Valmor N.
Business Supplies and Equipment, N/A employees
Free Trial
“Clean interface and quick adoption”
Pros
A clean, simple interface is one of the best parts of it. Both technicians and customers can start sessions without much effort and it doesn't require extensive training to get going.
Cons
Even with the user-friendly design, new users may still need a little time to get familiar with all the AR features and annotation tools.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What other apps does Zoho Lens integrate with?
Zoho Lens offers integration with Jira and Zendesk.
Does Zoho Lens have a mobile app?
Yes, Zoho Lens has a mobile app for Android and iOS users.
What language does Zoho Lens support?
Zoho Lens supports multiple languages, including English, Spanish, Portuguese, German, French, Dutch, and Chinese.
What types of pricing plans does Zoho Lens offer?
Zoho Lens pricing consists of three plans, i.e., the Free Plan at $0, the Standard Plan at $9/technician/month, and the Professional Plan at $15/technician/month, plus a 15-day free trial option. Get in touch for a personalized Zoho Lens price estimate.
Who are the typical users of Zoho Lens?
Zoho Lens features are used by organizations across various industries and sectors, such as healthcare, aviation, manufacturing, insurance, construction, automotive, and retail.
Does Zoho Lens offer an API?
Yes, Zoho Lens offers an API.
What level of support does Zoho Lens offer?
Zoho Lens software provides support through phone, email, an online contact form, FAQs, and a knowledge base.