Zoho Lens

The software allows remote experts to access the customer's smartphone or smart glass camera feed instantly. This feature provides a live, high-definition visual of the problem environment. Seeing the issue clearly from your desk enables you to lay out precise, immediate work instructions for the person on the ground.

Zoho Lens provides augmented reality tools to enhance visual guidance during a session. Users can place virtual arrows, draw shapes, and write directly on the live video stream. This capability adds critical contextual information, helping experts clearly mark areas and guide end users to the correct solution.

Users can rely on the platform's built-in communication channels for interactive visual assistance. This includes high-quality VoIP for voice support and a dedicated text chat interface. This eliminates the need for switching to external messaging applications, ensuring seamless, uninterrupted communication throughout the entire remote resolution process.

This feature allows users to automatically record all assistance sessions initiated across the organization. You can review session proceedings to create comprehensive audit trails and vital documentation. This recorded content is invaluable for creating a knowledge base, training new technicians, and analyzing past challenges to improve processes.

Experts can collaborate with multiple colleagues in real-time when an issue demands specialized skills. You can invite additional participants, including external ones, via email or SMS. All invited experts can use the AR tools to provide input simultaneously, accelerating problem-solving and ensuring a faster, more accurate resolution.