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Cloudflare WAF Reviews

Total 119 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

23%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JW
Jacob W.

Internet, 500+ employees

Less than a year

5.0

“Set it up and forget about it”

Pros

Runs in the background and I never need to think about it. No learning curve or bugs and issues.

Cons

Can't say there's anything I dislike it. I trust it to do its job. Have never had to lift a finger to do extra work here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

PP
Paul P.

Financial Services, 51-100 employees

More than a year

5.0

“Handy security tools”

Pros

DDoS protection works very well. R2 works just fine as a cheap S3 replacement and cloudflare workers have been handy for cheap compute (PDF generation in our case). Security Center dashboard gives a good high-level overview of security/config issues to pay attention to.

Cons

Difficult learning curve for someone new to Cloudflare. Cloudflare workers pricing recently underwent a change potentially resulting in new charges for our existing use case.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

9

TG
Tim G.

Civil Engineering, 11-50 employees

More than a year

5.0

“Speed and security are top notch”

Pros

Our website is now super fast I really love that also that we get automatic protection against stupid bot attacks. It’s also a quiet runner in the background and keeps the glide working without needing a whole lot of hands-on time.

Cons

Dashboard is confusing if you’re not technical. Some of the settings feel dangerous to touch without fully understanding what they do.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

DA
Daniel A.

Information Technology and Services, 1-10 employees

More than a year

5.0

“Loaded with security resources”

Pros

The amazing number of resources and service even in the free plan! They have all the bases covered to secure your site.

Cons

Very little, if anything. Multiple thumbs up to a professional and dedicated service provider. Recommend them to anyone and everyone!

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

KO
Keith O.

Computer Hardware, 1-10 employees

Free Trial

3.0

“my cloudfare review”

Pros

Really liked the customer service help, the ease of installation. It took a bit to set up but ran good after.

Cons

Long set up, it was tedious because you need to download alot of defenses because its basic and not included.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

6

DA
Daniel A.

Higher Education, 101-500 employees

More than a year

5.0

“Great site safety”

Pros

Cloudflare has provided a valuable tool to protect my website from harmful outside threats and attacks.

Cons

Sometimes it can be difficult to integrate new requirements into the existing setup within Cloudflare.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

JK
John K.

Airlines/ Aviation, 1-10 employees

Less than 6 months

5.0

“DNS rescue works well”

Pros

After a disastrous experience with our existing DNS provider (Crazy Domains) which, after 6 hours, couldn't even provide any information on when their service would be up and running again, we switched to Cloudflare and the re-routing was instant. So totally recommended. We advise creating an account with these guys so if you need to use them in a hurry, everything is all set.

Cons

Everything's amazing, definitely would give them a five-star review

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

VK
Vatsal K.

Computer Software, 500+ employees

Less than a year

4.0

“Amazing free VPN!!”

Pros

Working decent enough for a free product is what it does and Cloudflare's WARP is a nice free VPN to stabilize the internet connection of a device.

Cons

After installing, starts to act like bloatware a lot of times and many times won't let you use it until you update it to latest version.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

8

Functionality

6

SD
Samantha D.

Automotive, 11-50 employees

More than a year

5.0

“really cheap domains”

Pros

Ease of deployment and integration with domains. Also, we have cheaper domain renewal prices than others.

Cons

None. The web analytics of pages, however, have room for improvement as it's completely different from stats on Google Analytics too.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

AG
Anamika G.

Automotive, 500+ employees

More than a year

4.0

“smart protection”

Pros

Increased data flow speed and efficiency come from using this platform which leads to fast work completion and good performance and it is quite an understanding and smart platform. It helps us to prevent our data from malicious websites and attacks. The Cloudflare team helps just perfectly in managing setup and at the time of onboard.

Cons

Due to the lack of cloud technology knowledge, there are little issues in managing and understanding the platform in starting due to complexity but later on it is an essential part now.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

9

Functionality

9

ZG
Zachary G.

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“very strong security”

Pros

I like that Cloudflare is incredibly easy to set up and that there are plenty of resources online centred around it. It also helps improve website security and increase performance and the website is incredibly easy to navigate even for someone who is new to this.

Cons

I don't have anything I'd say I dislike about Cloudflare.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

9

JS
Jelfry S.

Airlines/ Aviation, 500+ employees

Less than a year

5.0

“Fast and Safe”

Pros

How secure and accurate it is is worth mentioning too and the most I like about Cloudflare is how fast it works. It makes the experience for our users smooth and secure.

Cons

The additional cache not affecting your website or customers at all means it isn't a real drawback and I haven't found any yet.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DJ
David J.

Medical Practice, 11-50 employees

More than a year

5.0

“light and reliable”

Pros

Confidence in this company comes from how knowledgeable the staff seem to be, along with the small footprint on local computers.

Cons

No negative feedback at the current time

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

6

Functionality

9

VV
Vikas V.

Computer & Network Security, 1-10 employees

More than a year

5.0

“Top tier!!”

Pros

Unmatched bot prevention and DDoS attack prevention is where Cloudflare stands out and it is the best in the market! After trying and testing various products, I can tell with confidence that Cloudflare is the best. The features, quality, pricing are all unmatched.

Cons

The service they provide making it worth the price is why I don't mind the pricing being a bit on the higher side, considering that there is volume for your service.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

DS
david s.

Information Technology and Services, 1-10 employees

More than a year

5.0

“manage DNS your way”

Pros

Providing access on a granular basis to third party vendors or clients is something I can easily do using Cloudflare permissions management and I also love the fact. I love how easy it is to set up and manage DNS on Cloudflare and also the amount of functionality including the creation of landing page templates and redirection rules.

Cons

Nothing I don't like.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JS
Joel S.

Accounting, 1-10 employees

More than a year

1.0

“cancellation does not work”

Pros

It seemed to work, until I needed to cancel service and then the website was broken.

Cons

When I needed to cancel service, well good luck with that. There's no obvious way to do it. They run you around. The website doesn't work right (links on the subscription page don't work, 404 error, etc). and it still says I'm going to be billed for another year. Finally I opened a ticket and then another ticket when I didn't get a response. Then I tried contacting them by phone but they don't want to talk so the automated message told to me to open a support ticket. Chat is useless even if you pose as a sale. Still no human, as you get to fill out a form. So they really just do NOT want to hear from customers at all. And their support form has a million questions making it hard to reach them. For now, I have no recourse but to wait to see if my ticket is addressed and if not, do a chargeback and fight with them at the banking level. I'm going to see if I can prevent the bank from allowing a charge from them but the absurdity of feeling like I need to do that is ridiculous. I do not run my company this way. Complete opposite. We answer phones.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

3

KN
Kiril N.

Information Technology and Services, 1-10 employees

More than a year

5.0

“Free plan provides great protection”

Pros

Enough basic protection from the free version is what it provides, along with securing the sites.

Cons

It is easy to use with included SSL certificates, DDOS protections, bot protections and more.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Food & Beverages, 500+ employees

More than a year

4.0

“online safety that works”

Pros

Great online protection tool.

Cons

Sometimes detects false positives connection

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

EG
Erika G.

Information Technology and Services, 1-10 employees

More than a year

5.0

“gives you global reach”

Pros

Another part of it, along with great DDoS protection and free SSL certificates, a global CDN rounds things out.

Cons

There’s a lot to figure out at the start. Some of the cooler advanced tools are only in the higher-paid plans

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

9

IH
IWAN H.

Accounting, 1-10 employees

More than a year

1.0

“A total scam!!”

Pros

Cannot say anything good about this

Cons

Now nothing afterwards, they are scammers

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1