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Cloudflare WAF Reviews

Total 119 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

23%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

FM
Frank M.

Food & Beverages, 500+ employees

Less than 6 months

5.0

“no tech headache at all”

Pros

The tool is easy to use as it does not require any technical knowledge to set and deploy on the website

Cons

No issue with the software, it works fine for me

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

OS
ofwono s.

Building Materials, 51-100 employees

Less than 6 months

3.0

“setup fast but help slow”

Pros

Registration is fast and features are easy to use for even small websites

Cons

Support team takes long to respond to inquires and not in aproper way

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

4

Functionality

6

MR
Mwiruguzu R.

Broadcast Media, 11-50 employees

Less than 6 months

5.0

“security that stays put”

Pros

Enough security for the websites comes with this tool and it's easy to use.

Cons

You need to be a developer to use the email inbox functionality

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Information Technology and Services, 51-100 employees

More than a year

4.0

“strong and flexible WAF”

Pros

It has a friendly UI that all my team can easily to work on. It has a great WAF, security level to protect our site against DDoS. Also, provides lots of rules for us to customize all things and fit with our websites like controlling how to cache and how request is handled.

Cons

nothing to point out at this stage.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

IA
Ibrahim A.

Electrical/ Electronic Manufacturing, 1-10 employees

More than a year

5.0

“apps protected reliably”

Pros

Protection for applications and websites against cyber attacks comes from the Web Application Firewall.

Cons

There are CAPTCHAs on every connection that some users often don't understand.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

JR
Joseph R.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“quick and dependable”

Pros

Every website I host through Cloudflare loads quickly with no interruption is something I really love.

Cons

I absolutely hate having to pay for cloudflare services since I managed so many websites and the bill is big. however it's definitely worth the money.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

TB
Thomas B.

Libraries, 51-100 employees

More than a year

5.0

“free tier sold me!”

Pros

I was blown away on initial use of Cloudflare and their free tier offerings and has led me to consider further purchases of their services. Their DNS proxy service alone is invaluable and I would be remiss to not use it.

Cons

I do wish pricing offered more granularity for smaller organizations, as it can be confusing which products are free until you attempt to set up a service offered.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

SD
Sharif D.

Logistics and Supply Chain, 500+ employees

Less than 6 months

5.0

“fast setup solid security”

Pros

Ready to go with your site secured after only modifying nameservers, thanks to how easy the software is to setup.

Cons

It makes website to load so slow on intermittent internet connections and when you are connected to a VPN

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

NC
Nathan C.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“free plan worth it is so worth it!”

Pros

Their free plan is unbelievable good, I didn’t need to pay for anything for almost 2 years and I just paid some features because was extra but all the essential is free

Cons

Nameservers need to be moved to Cloudflare

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Automotive, 500+ employees

More than a year

4.0

“CDN covers everything”

Pros

What's not to love about it? It has some of the cheapest and fastest content delivery tools on the planet. It has a free tier if you're just a cheapskate but the paid tiers are pretty modestly priced among industry competitors. There are basic security filters in place and a few other optimizations for regional support (they have more data centers than most others with less latency). Their DNS/Name services resolve quickly and with fewer disconnects.

Cons

Support is kind of a chore, just because they have so many customers. I think it's something they're getting better at though.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

IBKY
Ida Bagus Ketut Y.

Computer Software, 1-10 employees

More than a year

5.0

“browse faster and safer”

Pros

Im using the VPN everyday for browsing the internet, it makes my internet browsing run faster and secure at the same time

Cons

Sometime the WARP DNS/VPN making some of my game lagging and some of site that can't be visited when the VPN is on

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

CSM
Clifton Snyder M.

Real Estate, 51-100 employees

More than a year

5.0

“protection you can trust”

Pros

A wide range of security features, including DDoS protection, web application firewall and SSL encryption, makes it act as a formidable shield, warding off potential threats and keeping our systems safe from malicious attacks. A standout part of Cloudflare is its strong security measures. The peace of mind that comes with knowing our network is fortified by such a reliable and capable tool is truly invaluable.

Cons

In all honesty, based on my experience, I haven't been able to find any drawbacks or cons when it comes to Cloudflare's services. It has consistently exceeded my expectations and delivered outstanding performance

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KK
Karambir K.

Non-Profit Organization Management, 1-10 employees

More than a year

3.0

“features good but costs hurt”

Pros

Small business websites get important features from Cloudflare, including DNS management, caching and SSL.

Cons

Overly complex and increasingly expensive without achieving optimal performance and 24/7 guarantees.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

6

MP
Marc P.

Consumer Goods, 1-10 employees

Less than a year

5.0

“CDN makes sites speedier”

Pros

I love the website speed improvement using a CDN. A lot of the features are free. That is pretty amazing.

Cons

Some of the features are pretty expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

JS
Joel S.

Dairy, 500+ employees

Less than 6 months

5.0

“powerful analytics and safety”

Pros

The analytic interface displaying detailed figures is a favorite of mine and Cloudflare optimizes our website and protects it from bot traffic.

Cons

the solution initially makes the website load very slowly as it analyzes the browsers which make us to lose traffic from impatient clients

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

NF
Nicolas F.

Sports, 1-10 employees

More than a year

5.0

“all domains renewed in one place”

Pros

We've been using CloudFlare for more than 5 years and one of the recent features that I absolutely love is to be able to register and renew domain right within the CloudFlare dashboard. We no longer have to deal with the troubles of registering for domains at one location and managing the DNS / transferring to CloudFlare.

Cons

Customer support takes longer for clients in the lower paid tiers. I believe that a great company should provide support within a reasonable time-frame to all customer tiers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

6

Functionality

10

NB
Nathan B.

Retail, 500+ employees

More than a year

4.0

“I love this software a lot”

Pros

From the protection of domains, customizable firewall and caching rules, DDoS protection and the ability of their support teams to implement better and faster solutions, Cloudflare is in my opinion a top tier choice for any company wanting to better protect their online presence.

Cons

Some options in this tool are defaulted to a lower standard then what is most secure currently.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

7

SK
Sylvia K.

Non-Profit Organization Management, 51-100 employees

Less than 6 months

5.0

“protection that fits in”

Pros

Simple integrations are a favorite of mine and the software has a free version that secures websites from malicious attacks freely.

Cons

You need to have some knowledge of DNS management before you can use the solution or before you can integrate well with the website hosting

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

GB
Gabriele B.

Entertainment, 1-10 employees

More than a year

5.0

“best CDN providers”

Pros

Definitely represents the best CDN service. It is the most used and the most reliable. I use it for all my websites. Many features are free and often it is not necessary to buy a paid plan.

Cons

I can not criticize the service offered by Cloudflare. I've never had any kind of problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10