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Cloudflare WAF Reviews

Total 119 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

23%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AI
Alessandro I.

E-Learning, 1-10 employees

More than a year

5.0

“app runs smooth”

Pros

The smoothness of the app's performance

Cons

the confusion in the interface and structure

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

GNGG
German Nicolas Gavio G.

Performing Arts, 1-10 employees

More than a year

5.0

“attacks stopped cold!”

Pros

Receiving DDoS attacks used to be normal for me until I discovered Cloudflare. It was a before and after for my company. No more threats, more Cloudflare.

Cons

It could be how expensive it is? Especially for small companies like mine based in Argentina, where dollars are a pain in the pocket.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

8

Functionality

9

PL
Pedro L.

Information Technology and Services, 1-10 employees

More than a year

5.0

“lots free no catch”

Pros

The services offered in the free tier are very good. What can we ask more than what they offer already? It's simply very good that they even offer such a complete free version as they do.

Cons

Eventually having a "pay-per-use" plan that we can customize with different options and pay per use. I know business wise that's not easy but it would offer a great flexibility to whoever wants to pay for specific functionalities

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

GV
German V.

E-Learning, 51-100 employees

More than a year

5.0

“stats that actually help”

Pros

Besides protecting my websites, what I like most about Cloudflare is that it lets me have an analysis of my websites, helping me determine what type of users access them and what the topics of greatest interest are on my pages.

Cons

The disadvantage Cloudflare has is that despite having good security, it doesn't have features that allow you to remove spyware or network intrusions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Information Technology and Services, 1-10 employees

More than a year

5.0

“free tools that protect”

Pros

Its free package allows you to improve your website's performance and overall security, as well as having web traffic statistics and other elements.

Cons

Some IPs/countries may be blocked by default by Cloudflare which can sometimes be a problem.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Marketing and Advertising, 1-10 employees

Less than a year

4.0

“web access i trust”

Pros

Trusted certification for website access is the role it plays.

Cons

Its platform presents some difficulty in management and handling.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

8

Functionality

8

RZ
Renata Z.

Health, Wellness and Fitness, 1-10 employees

Less than a year

3.0

“storage good but setup rough”

Pros

Handy for holding the extra data my online business required, that's how it helped.

Cons

It was so confusing, I didn't understand how to use it and the team that implemented it for me managed it so thankfully I didn't have to learn.

Rating Distribution

Ease of use

2

Value for money

6

Customer Support

5

Functionality

4

IT
Ibrahim T.

Banking, 500+ employees

More than a year

5.0

“dns defense that holds”

Pros

I’m using cloudflare for 2 years now in using the DNS services to secure my computer and my network in general it’s like using a VPN without using a VPN which helped me to access lots of stuff that wasn’t available in my country of residence. The app has lots of uses for cybersecurity, computer security, network security etc and it’s really good and reliable

Cons

It sometimes bugs or freezes but it’s hard to find an app with all these combined features in one place

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

FM
Fabrizio M.

Internet, 51-100 employees

More than a year

5.0

“optimizes without breaking anything”

Pros

The best on the market and I've always used Cloudflare. There's the free version and the paid version and the free one impressed me greatly. For a web developer it's very important that a website responds and opens quickly in rapid times and Cloudflare promises that, it compresses images on a website to the max and optimizes them, it makes a website's performance much faster thanks to the functions in the control panel. It has various tools to implement within the website some truly useful, it also has antivirus that checks all the website's traffic in real time, it has user analysis and their geographic location very detailed. What can I say, EXCELLENT, keep it up, I would choose you 1000 times.

Cons

this tool is perfect in everything, the only thing I didn't like at all is the customer support, almost impossible to communicate with them, there's no real-time chat to interact with an operator to solve a problem that brings your website down, I found this very wrong, you need to add support that responds in a short time, I found myself in difficulty and had to go through forums to look for the solution, opening a ticket is not the best solution for a customer who uses Cloudflare, ticket processing takes time and if the site has problems and is down it needs fast support, I hope you improve this part of the support.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

1

Functionality

10

SL
Sherry L.

Consumer Goods, 11-50 employees

Free Trial

1.0

“left me hanging in attacks”

Pros

There are no pros. They have no customer service number, no chat. I needed immediate help and the only number they have to call is sales which I called. The voice mail said if you are being attacked click 1. so I did that and guess what. If you are a client getting attacked, they don't care you go to voicemail. WORST EVERY. This company needs to be shut down!!

Cons

Nothing good to say about this software in my opinion

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

HA
Hamdi A.

Information Technology and Services, 11-50 employees

More than a year

4.0

“pages load faster”

Pros

Faster website loading times come from Cloudflare.

Cons

The configuration is a little complex for novice users.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

8

Functionality

9

A
Anonymous

Computer & Network Security, 51-100 employees

More than a year

4.0

“apps locked down tight”

Pros

The features it provides for securing your application cover multiple areas.

Cons

Nothing to dislike.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

CC
Cindy C.

Retail, 1-10 employees

Less than a year

5.0

“smooth speed boost”

Pros

Since I started using Cloudflare, my site is a rocket. Plus, my site isn't broken unlike when using other plugins. Many options are free and are not subject to a subscription.

Cons

I didn't find any drawback. Everything is quite simple to use and install. It really does the job. Perhaps it would be good to have more free options like image optimization which is a paid option.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

TO
Thomas O.

Online Media, 1-10 employees

More than a year

5.0

“good CDN for small teams”

Pros

The CDN delivers as promised. I use the enterprise option as an add on for my small business site. Performance is fast.

Cons

Happy customer. Nothing to complain yet.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CJA
Carlos Jose A.

Industrial Automation, 1-10 employees

More than a year

5.0

“free SSL works!”

Pros

A free option for my website is why I use it and I have a secure website with SSL.

Cons

I only have one email address and I have a lot of spam and a lot of bad emails coming from my same email address, not good

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Airlines/ Aviation, 500+ employees

Less than a year

4.0

“fastest i've seen”

Pros

I had the chance to test cloudflare's contribution to performance under healthy conditions. I can say that it was legendary service. so that, you'll be surprised that it's free. Reduces page load time by at least half.

Cons

The company must configure the Turnstile service properly. Otherwise, it will constantly issue a verification warning when connecting or exiting the site which of course is not pleasant for normal users or customers.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

CW
Christopher W.

Media Production, 1-10 employees

More than a year

4.0

“safe and speedy”

Pros

Our company uses Cloudflare for all of our websites. Cloudflare acts as a CDN, a firewall and also a performance layer for websites as well as protecting our websites from attacks. They respond to our needs quickly and it's relatively insexpensive

Cons

The customer support could be a bit better.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

9

NN
Nicolas N.

Farming, 500+ employees

More than a year

5.0

“keeps everything under control”

Pros

Permission management and the management of all domains, DNS zones and options for mail control. In addition, the protection of domains and websites plays an important role.

Cons

I didn't find any drawback. Everything is quite simple to use and install. It really does the job. Perhaps it would be good to have more free options like image optimization.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MO
Mehmet O.

Media Production, 11-50 employees

More than a year

4.0

“all of my domains managed easily”

Pros

It is very easy to integrate and manage our website with Cloudflare. Also, being able to transfer our domains to CF made the process even easier.

Cons

I didn’t see any negative point. Except that not all packages are free, of course.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

GN
gino n.

Hospitality, 11-50 employees

Less than a year

4.0

“tools that protect well”

Pros

A wide range of services to protect the website from cyber attacks and guarantee the security of user data stands out among the strengths, along with its cybersecurity technologies, CDN, Proxy and acceleration developed by this company. Additionally, the prices are very good and competitive even in the free plan there are extensive features.

Cons

Practically no negative aspects for the way my company uses it.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

9