JumpCloud Directory Platform Reviews
23 Review(s)
softwareOverall Rating
4.7
23 Review(s)
Rating Distribution
5
(16)
4
(7)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
23 Review(s)
Rating Distribution
5
(16)
4
(7)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
the best cloud platform for secure storage.
the best cloud platform for secure storage.
Pros
JumpCloud has a comprehensive set of security features and works well across different platforms.
Cons
JumpCloud can be cost effective for smaller organizations but costs can rise significantly as the user count increases or more features are needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nara
Research, 1-10 employees
Free trial
August 2024
Safe with Jumpcloud
Safe with Jumpcloud
Pros
The entire JumpCloud program is great for security and easy access.
Cons
It is not easily accessible or hackable by others.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe mar
Computer & Network Security, 500+ employees
More than a year
June 2024
First time using a log in platform, use jumpcloud
First time using a log in platform, use jumpcloud
Pros
It is quick to use which minimizes the training needed for new hires. This is a huge benefit when dealing with this type of software so I genuinely recommend it for first-time users.
Cons
Sometimes there are glitches but when you report them they usually get fixed quickly, so if this is your first time I suggest going with Jump cloud.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Diana Elizabeth
Consumer Services, 500+ employees
Less than a year
November 2023
A feature-filled platform that you may never get configured correctly.
A feature-filled platform that you may never get configured correctly.
Pros
JumpCloud makes bold claims and it may work for some organizations with development teams.
Cons
I have worked at three organizations that tried Jump Cloud but moved away from it due to its complexity and configuration challenges.
Ease of use
5
Value for money
10
Customer Support
8
Functionality
6
Russell
Non-Profit Organization Management, 11-50 employees
Free trial
November 2023
Jumpcloud directory
Jumpcloud directory
Pros
I appreciate how simple it is to manage devices and locate keys.
Cons
Offline device support lacks certain functions like locking an offline device.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Meenakshi
Retail, 500+ employees
More than a year
August 2023
JumpCloud Directory Platform: Empowering IT Management and Streamlining Workforce Efficiency
JumpCloud Directory Platform: Empowering IT Management and Streamlining Workforce Efficiency
Pros
The JumpCloud directory Platform provides flexible deployment options and a wide range of features. It integrates smoothly with Google Workspace, allows for effective device management and automates various tasks. With ongoing updates and an easy-to-navigate interface it serves as a complete IDP solution for our systems.
Cons
JumpCloud directory Platform is a solid alternative to Active directory but it is missing features like Google groups and ioS management. Recent updates have improved it but automatic updating for Mac apps is still not available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alberto
Food & Beverages, 11-50 employees
More than a year
June 2023
JumpCloud Directory Platform Review
JumpCloud Directory Platform Review
Pros
I value the simplicity and ease of use of the platform. It is intuitive to navigate even for someone like me with limited technical expertise. The ability to manage user access and permissions across multiple devices is a major advantage.
Cons
The pricing was higher than I anticipated especially for the more advanced features. I also faced minor issues with the user interface and sometimes had trouble finding certain settings and options.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marek
Financial Services, 11-50 employees
More than a year
May 2023
Excellent tool for the Directory and MDM
Excellent tool for the Directory and MDM
Pros
Duo security adds an extra layer of protection to the login process through multi-factor authentication. WebAuthn uses public key cryptography for user verification. TOTP is a two factor authentication method that uses a time-based code to verify users. MDM Automate Device Enrollment integrates with Cloud Directory and Active Directory for remote access making user access management easy. This tool is excellent for managing software within a company as administrators can deploy and manage updates remotely while also gaining insights into device usage.
Cons
There is a potential for inefficiency and errors when pushing commands each time a selection is made. For instance a user might select the wrong machine or mess up selecting a device which can lead to incomplete updates or installations making devices vulnerable to security threats.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Santhosh
Security and Investigations, 51-100 employees
Less than a year
April 2023
JumpCloud allows you to easily set up directory access for remote users
JumpCloud allows you to easily set up directory access for remote users
Pros
We needed to establish a Radius Server for remote authentication and authorization. JumpCloud enabled us to set this up in just a few minutes.
Cons
Setting up a list of allowed radius clients was cmplicated. You prompted to enter the IPs of radius servers when they actually mean radius clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Computer Networking, 1-10 employees
More than a year
March 2023
Jump Cloud Directory Platform Review
Jump Cloud Directory Platform Review
Pros
The software is very easy to use and serves as a solid replacement for Active Directory by transitioning IT infrastructure to the cloud.
Cons
It still lacks some options and functions that we need as a company.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Genesis
Marketing and Advertising, 500+ employees
More than a year
March 2023
Best for managing Windows devices
Best for managing Windows devices
Pros
Pre configured policies, asset management and patch management are impressive. The design is clean and support is responsive.
Cons
There are some limitations for Apple devices. Its application and installation process can be a bit complicated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Przemyslaw
Information Technology and Services, 51-100 employees
More than a year
March 2023
Great Password management and Authentication tool JumpCloud.
Great Password management and Authentication tool JumpCloud.
Pros
One aspect I really like about JumpCloud is its focus on security. The platform includes various security features like multi factor authentication, automated device updates and user access controls.
Cons
Overall it was a great experience and I loved the software.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Yash
Computer Software, 1-10 employees
Free trial
February 2023
JumpCloud
JumpCloud
Pros
This has met our needs by addressing the limited time of our IT team. The constant improvements and new features are nicely designed and easy to use. The integration was fast and it simplifies our central administration tasks while improving efficiency. It keeps user directories into one convenient location.
Cons
I would appreciate more features for MDM but that is a minor detail. We were overall satisfied with the software and faced no issues.
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Christina
Information Technology and Services, 500+ employees
Less than 6 months
February 2023
Easy deployment
Easy deployment
Pros
It is installs easily on devices and is compatible with Windows, Linux, and macOS. The software's interface is simple and easy to navigate.
Cons
Without proper training it could be risky to make changes to the settings.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Moses
Leisure, Travel & Tourism, 51-100 employees
More than a year
February 2023
Jumpcloud fulfills our needs but not compatible on some devices
Jumpcloud fulfills our needs but not compatible on some devices
Pros
JumpCloud seems to cover all our needs regarding password rotation and keeping devices up to date.
Cons
It is definitely easier to use on a windows machine compared to a mac.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
8
Ian
Automotive, 51-100 employees
More than a year
January 2023
Easy and safe way to manage passwords
Easy and safe way to manage passwords
Pros
It sends pushes and alerts whenever I need to take action on updating passwords.
Cons
There is nothing specific to mention here. The experience has been great so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andre
Internet, 500+ employees
More than a year
November 2022
Great security product
Great security product
Pros
The support team is good with regular updates and excellent user management.
Cons
Authenticating is not always simple. The authenticator must be downloaded as a separate app and sometimes it expires within seconds even if you just tried logging in with it. It does not always integrate with competitors like Rippling.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
6
Emily
Health, Wellness and Fitness, 51-100 employees
More than a year
September 2022
Great MDM and AD tool for Sysadmins
Great MDM and AD tool for Sysadmins
Pros
The MDM feature is powerful and allows me to manage devices directly from the admin panel. It integrates well with M365 which speeds up user sign- ons. The best part is that the first ten users are free making it a fantastic tool for companies managing fewer than ten devices.
Cons
The set up for installing the client for MDM is a bit difficult but once installed on one device it is quick to set up on others.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Faris
Health, Wellness and Fitness, 1-10 employees
Less than a year
September 2022
great SW for big companies
great SW for big companies
Pros
It works smoothly without bugs and is easy to use.
Cons
The interface feels a bit outdated and installation takes time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eran
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
August 2022
Support is the real MVP at JumpCloud!
Support is the real MVP at JumpCloud!
Pros
JumpCloud has excellent support. When I was using their LDAP as a service I encountered an issue early on where I could not view my tenants. Normally this would be a negative experience but support quickly diagnosed the issue as being on their end and escalated my ticket at 2 AM eastern. Knowing it was out of my hands I went to bed and woke up to an email from my support technician stating the issue should be resolved and to please try again. It worked flawlessly from that point onward and I only stopped using it because the business I was integrating it into decided to close. I will definitely consider using JumpCloud again for Sso in the future.
Cons
I found the JumpCloud interface confusing at times. Accessing a tenant put me into that tenant's data and enabled services which became an issue when trying to activate certain services without a way to do it from the master administrator interface. I would like to see more detailed instructional videos on their Youtube as these tasks seem common. Still given the responsiveness of support I believe I would have learned the interface quickly if the project had not shut down.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michael
Entertainment, 1-10 employees
Less than 6 months
July 2022
Thank you JumpCloud
Thank you JumpCloud
Pros
As an independent IT consultant it is essential for me to use the same technologies that my clients use. The ability to access an IdP that offers all common features like SAML with SCIM, push notifications and RADIUS without needing to license for more than one person is extremely valuable.
Cons
I have not had enough chances to test all the features especially the mobile device management. So far I have not found anything I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Timothy
Information Technology and Services, 1-10 employees
Less than 6 months
March 2022
Cloud Directory Done Right!
Cloud Directory Done Right!
Pros
Jumpcloud provides a versatile interface and responsive support while embracing automation. I have utilized the policies feature to manage both Windows and mac OS. I frequently deploy scripts through JumpCloud and they provide their own options via Github. Various multi factor authentication methods are supported which I use to enhance the security of user VPN connections.
Cons
Managing scripts via the "commands" window could use some improvement. It can be challenging to manage many at once or make bulk edits.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 11-50 employees
More than a year
February 2022
JumpCloud enables remote Workforce
JumpCloud enables remote Workforce
Pros
I appreciate the flexibility in setting it and the ability to use features at my own pace. For instance, integrating JumpCloud to manage Google workspace while retaining Google sign in maintains the same employee experience while allowing my IT team to manage the workforce more effectively. Another valuable feature is the device management solution, particularly for Windows. We can install and control systems within seconds from anywhere in the world.
Cons
Directory insights which is valuable for me is still not polished enough. I would love to see more filtering, custom query building, reporting and the ability to create alerts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Idan
Facilities Services, 500+ employees
More than a year
December 2021
Filters
Sort by:
the best cloud platform for secure storage.
the best cloud platform for secure storage.
Pros
JumpCloud has a comprehensive set of security features and works well across different platforms.
Cons
JumpCloud can be cost effective for smaller organizations but costs can rise significantly as the user count increases or more features are needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nara
Research, 1-10 employees
Free trial
August 2024
Safe with Jumpcloud
Safe with Jumpcloud
Pros
The entire JumpCloud program is great for security and easy access.
Cons
It is not easily accessible or hackable by others.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe mar
Computer & Network Security, 500+ employees
More than a year
June 2024
First time using a log in platform, use jumpcloud
First time using a log in platform, use jumpcloud
Pros
It is quick to use which minimizes the training needed for new hires. This is a huge benefit when dealing with this type of software so I genuinely recommend it for first-time users.
Cons
Sometimes there are glitches but when you report them they usually get fixed quickly, so if this is your first time I suggest going with Jump cloud.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Diana Elizabeth
Consumer Services, 500+ employees
Less than a year
November 2023
A feature-filled platform that you may never get configured correctly.
A feature-filled platform that you may never get configured correctly.
Pros
JumpCloud makes bold claims and it may work for some organizations with development teams.
Cons
I have worked at three organizations that tried Jump Cloud but moved away from it due to its complexity and configuration challenges.
Ease of use
5
Value for money
10
Customer Support
8
Functionality
6
Russell
Non-Profit Organization Management, 11-50 employees
Free trial
November 2023
Jumpcloud directory
Jumpcloud directory
Pros
I appreciate how simple it is to manage devices and locate keys.
Cons
Offline device support lacks certain functions like locking an offline device.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Meenakshi
Retail, 500+ employees
More than a year
August 2023
JumpCloud Directory Platform: Empowering IT Management and Streamlining Workforce Efficiency
JumpCloud Directory Platform: Empowering IT Management and Streamlining Workforce Efficiency
Pros
The JumpCloud directory Platform provides flexible deployment options and a wide range of features. It integrates smoothly with Google Workspace, allows for effective device management and automates various tasks. With ongoing updates and an easy-to-navigate interface it serves as a complete IDP solution for our systems.
Cons
JumpCloud directory Platform is a solid alternative to Active directory but it is missing features like Google groups and ioS management. Recent updates have improved it but automatic updating for Mac apps is still not available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alberto
Food & Beverages, 11-50 employees
More than a year
June 2023
JumpCloud Directory Platform Review
JumpCloud Directory Platform Review
Pros
I value the simplicity and ease of use of the platform. It is intuitive to navigate even for someone like me with limited technical expertise. The ability to manage user access and permissions across multiple devices is a major advantage.
Cons
The pricing was higher than I anticipated especially for the more advanced features. I also faced minor issues with the user interface and sometimes had trouble finding certain settings and options.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marek
Financial Services, 11-50 employees
More than a year
May 2023
Excellent tool for the Directory and MDM
Excellent tool for the Directory and MDM
Pros
Duo security adds an extra layer of protection to the login process through multi-factor authentication. WebAuthn uses public key cryptography for user verification. TOTP is a two factor authentication method that uses a time-based code to verify users. MDM Automate Device Enrollment integrates with Cloud Directory and Active Directory for remote access making user access management easy. This tool is excellent for managing software within a company as administrators can deploy and manage updates remotely while also gaining insights into device usage.
Cons
There is a potential for inefficiency and errors when pushing commands each time a selection is made. For instance a user might select the wrong machine or mess up selecting a device which can lead to incomplete updates or installations making devices vulnerable to security threats.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Santhosh
Security and Investigations, 51-100 employees
Less than a year
April 2023
JumpCloud allows you to easily set up directory access for remote users
JumpCloud allows you to easily set up directory access for remote users
Pros
We needed to establish a Radius Server for remote authentication and authorization. JumpCloud enabled us to set this up in just a few minutes.
Cons
Setting up a list of allowed radius clients was cmplicated. You prompted to enter the IPs of radius servers when they actually mean radius clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Computer Networking, 1-10 employees
More than a year
March 2023
Jump Cloud Directory Platform Review
Jump Cloud Directory Platform Review
Pros
The software is very easy to use and serves as a solid replacement for Active Directory by transitioning IT infrastructure to the cloud.
Cons
It still lacks some options and functions that we need as a company.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Genesis
Marketing and Advertising, 500+ employees
More than a year
March 2023
Best for managing Windows devices
Best for managing Windows devices
Pros
Pre configured policies, asset management and patch management are impressive. The design is clean and support is responsive.
Cons
There are some limitations for Apple devices. Its application and installation process can be a bit complicated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Przemyslaw
Information Technology and Services, 51-100 employees
More than a year
March 2023
Great Password management and Authentication tool JumpCloud.
Great Password management and Authentication tool JumpCloud.
Pros
One aspect I really like about JumpCloud is its focus on security. The platform includes various security features like multi factor authentication, automated device updates and user access controls.
Cons
Overall it was a great experience and I loved the software.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Yash
Computer Software, 1-10 employees
Free trial
February 2023
JumpCloud
JumpCloud
Pros
This has met our needs by addressing the limited time of our IT team. The constant improvements and new features are nicely designed and easy to use. The integration was fast and it simplifies our central administration tasks while improving efficiency. It keeps user directories into one convenient location.
Cons
I would appreciate more features for MDM but that is a minor detail. We were overall satisfied with the software and faced no issues.
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Christina
Information Technology and Services, 500+ employees
Less than 6 months
February 2023
Easy deployment
Easy deployment
Pros
It is installs easily on devices and is compatible with Windows, Linux, and macOS. The software's interface is simple and easy to navigate.
Cons
Without proper training it could be risky to make changes to the settings.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Moses
Leisure, Travel & Tourism, 51-100 employees
More than a year
February 2023
Jumpcloud fulfills our needs but not compatible on some devices
Jumpcloud fulfills our needs but not compatible on some devices
Pros
JumpCloud seems to cover all our needs regarding password rotation and keeping devices up to date.
Cons
It is definitely easier to use on a windows machine compared to a mac.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
8
Ian
Automotive, 51-100 employees
More than a year
January 2023
Easy and safe way to manage passwords
Easy and safe way to manage passwords
Pros
It sends pushes and alerts whenever I need to take action on updating passwords.
Cons
There is nothing specific to mention here. The experience has been great so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andre
Internet, 500+ employees
More than a year
November 2022
Great security product
Great security product
Pros
The support team is good with regular updates and excellent user management.
Cons
Authenticating is not always simple. The authenticator must be downloaded as a separate app and sometimes it expires within seconds even if you just tried logging in with it. It does not always integrate with competitors like Rippling.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
6
Emily
Health, Wellness and Fitness, 51-100 employees
More than a year
September 2022
Great MDM and AD tool for Sysadmins
Great MDM and AD tool for Sysadmins
Pros
The MDM feature is powerful and allows me to manage devices directly from the admin panel. It integrates well with M365 which speeds up user sign- ons. The best part is that the first ten users are free making it a fantastic tool for companies managing fewer than ten devices.
Cons
The set up for installing the client for MDM is a bit difficult but once installed on one device it is quick to set up on others.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Faris
Health, Wellness and Fitness, 1-10 employees
Less than a year
September 2022
great SW for big companies
great SW for big companies
Pros
It works smoothly without bugs and is easy to use.
Cons
The interface feels a bit outdated and installation takes time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eran
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
August 2022
Support is the real MVP at JumpCloud!
Support is the real MVP at JumpCloud!
Pros
JumpCloud has excellent support. When I was using their LDAP as a service I encountered an issue early on where I could not view my tenants. Normally this would be a negative experience but support quickly diagnosed the issue as being on their end and escalated my ticket at 2 AM eastern. Knowing it was out of my hands I went to bed and woke up to an email from my support technician stating the issue should be resolved and to please try again. It worked flawlessly from that point onward and I only stopped using it because the business I was integrating it into decided to close. I will definitely consider using JumpCloud again for Sso in the future.
Cons
I found the JumpCloud interface confusing at times. Accessing a tenant put me into that tenant's data and enabled services which became an issue when trying to activate certain services without a way to do it from the master administrator interface. I would like to see more detailed instructional videos on their Youtube as these tasks seem common. Still given the responsiveness of support I believe I would have learned the interface quickly if the project had not shut down.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michael
Entertainment, 1-10 employees
Less than 6 months
July 2022
Thank you JumpCloud
Thank you JumpCloud
Pros
As an independent IT consultant it is essential for me to use the same technologies that my clients use. The ability to access an IdP that offers all common features like SAML with SCIM, push notifications and RADIUS without needing to license for more than one person is extremely valuable.
Cons
I have not had enough chances to test all the features especially the mobile device management. So far I have not found anything I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Timothy
Information Technology and Services, 1-10 employees
Less than 6 months
March 2022
Cloud Directory Done Right!
Cloud Directory Done Right!
Pros
Jumpcloud provides a versatile interface and responsive support while embracing automation. I have utilized the policies feature to manage both Windows and mac OS. I frequently deploy scripts through JumpCloud and they provide their own options via Github. Various multi factor authentication methods are supported which I use to enhance the security of user VPN connections.
Cons
Managing scripts via the "commands" window could use some improvement. It can be challenging to manage many at once or make bulk edits.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 11-50 employees
More than a year
February 2022
JumpCloud enables remote Workforce
JumpCloud enables remote Workforce
Pros
I appreciate the flexibility in setting it and the ability to use features at my own pace. For instance, integrating JumpCloud to manage Google workspace while retaining Google sign in maintains the same employee experience while allowing my IT team to manage the workforce more effectively. Another valuable feature is the device management solution, particularly for Windows. We can install and control systems within seconds from anywhere in the world.
Cons
Directory insights which is valuable for me is still not polished enough. I would love to see more filtering, custom query building, reporting and the ability to create alerts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Idan
Facilities Services, 500+ employees
More than a year
December 2021