Total 86 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

21%

3

Stars

5%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Alondra

Insurance, 11-50 employees

More than a year

5.0

Daily time saver with occasional glitches

Pros

I really enjoy using LastPass because it's incredibly simple and lets me open company sites with usernames and passwords already filled in. It saves me time versus manually signing into every single site all the time. Plus I can access all my logins when I'm working from other offices without any hassle.

Cons

sometimes the tool glitches and won't let me launch sites from its site but I've found rebooting my computer usually resolves the issue.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AW
Andrea W.

Non-Profit Organization Management, 11-50 employees

Less than 6 months

5.0

Stops me from tossing my phone across the room :)

Pros

Forgetting passwords gives me a headache and at times makes me want to fling my phone out the window. l am never able to remember every single password but and now with Lastpass I can sign into all my accounts without fuss. so having Lastpass around stops me from doing something drastic lol

Cons

I do find the multi-factor authenticator a bit frustrating because I have to flip between apps or methods but I also understand that those extra steps are improving the security of my logins.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

K
Kaitlyn

Food Production, 1-10 employees

More than a year

4.0

Amazing tool, annoying popups

Pros

I can store all of my passwords, notes and personal details safely and securely while still being able to access them quickly and easily whenever I need.

Cons

what really bothers me is the autofill popup and it's annoying because sometimes it refuses to disappear and that ends up making simple tasks much more difficult than they need to be.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Michal

Accounting, 500+ employees

Less than a year

3.0

does the basic job

Pros

this tool solves the problem for me of handling overly complex passwords that IT teams demand making it much easier to comply with strict password policies.

Cons

Using it can feel somewhat awkward since I frequently have to re-enter a master password just to access the app. Even so I admit it's preferable to repeatedly typing the same complex password every few minutes now.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

W
Wasek

Information Technology and Services, 1-10 employees

More than a year

5.0

Powerful once you're set up

Pros

Once we finished configuring the backend and federated our user accounts I've found deploying and managing it very easy. I also appreciate how the app makes creating strong and complex passwords for every login effortless. It saves entries automatically into the vault and fills credentials for me. My account syncs across my other devices without any problems making the whole experience smooth.

Cons

Setting up shared folders has been somewhat fiddly for me particularly around permissions. The admin console took a fair amount of time to get comfortable with. I also encountered problems when configuring single sign-on but I persevered and we eventually worked through the issues and got it functioning.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

SD
Spyros D.

Education Management, 101-500 employees

More than a year

5.0

benchmark for password management

Pros

Gone are the days when I have to memorize passwords for myself or my teammates. This feels like a game-changing password management and authentication tool that manages to mix ease of use with top-level security. For me the biggest advantages are: it's simple and gives me fast access to every account without typing passwords, the strong two-factor authentication really secures all my data, automated login routines save me time every day and their customer service is quick and competent. LastPass has gone beyond what I expected and has become an indispensable part of my digital routine.

Cons

sometimes the browser extension pops up over fields that aren't actually login inputs. It's a small annoyance though since I can simply click it away and continue without any real disruption.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Alondra

Insurance, 11-50 employees

More than a year

5.0

Daily time saver with occasional glitches

Pros

I really enjoy using LastPass because it's incredibly simple and lets me open company sites with usernames and passwords already filled in. It saves me time versus manually signing into every single site all the time. Plus I can access all my logins when I'm working from other offices without any hassle.

Cons

sometimes the tool glitches and won't let me launch sites from its site but I've found rebooting my computer usually resolves the issue.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AW
Andrea W.

Non-Profit Organization Management, 11-50 employees

Less than 6 months

5.0

Stops me from tossing my phone across the room :)

Pros

Forgetting passwords gives me a headache and at times makes me want to fling my phone out the window. l am never able to remember every single password but and now with Lastpass I can sign into all my accounts without fuss. so having Lastpass around stops me from doing something drastic lol

Cons

I do find the multi-factor authenticator a bit frustrating because I have to flip between apps or methods but I also understand that those extra steps are improving the security of my logins.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

K
Kaitlyn

Food Production, 1-10 employees

More than a year

4.0

Amazing tool, annoying popups

Pros

I can store all of my passwords, notes and personal details safely and securely while still being able to access them quickly and easily whenever I need.

Cons

what really bothers me is the autofill popup and it's annoying because sometimes it refuses to disappear and that ends up making simple tasks much more difficult than they need to be.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Michal

Accounting, 500+ employees

Less than a year

3.0

does the basic job

Pros

this tool solves the problem for me of handling overly complex passwords that IT teams demand making it much easier to comply with strict password policies.

Cons

Using it can feel somewhat awkward since I frequently have to re-enter a master password just to access the app. Even so I admit it's preferable to repeatedly typing the same complex password every few minutes now.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

TM
Tim M.

Construction, 1-10 employees

Less than 6 months

4.0

offers reliable autofill

Pros

I rely on LastPass to store the logins for every site our team uses so I don't have to try to remember dozens of credentials. It usually autofills for me and it's super convenient for the team to get into tools without emailing passwords each time.

Cons

I often see it failing on mobile to load or filling the wrong fields so I end up copying and pasting credentials a few times before it actually works.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MV
Mariana V.

Marketing and Advertising, 1-10 employees

More than a year

5.0

Feature-rich pass management tool!

Pros

Really enjoyed using it. I've noticed their free tier is surprisingly comprehensive and comes packed with handy built-in tools such as dark web monitoring. Every subscription tier offers dark web monitoring and an easy password-sharing feature and I find quite handy. It also runs smoothly across multiple browsers.

Cons

I've noticed they experienced a couple of security breaches in the past and that history makes me uneasy about trusting the platform entirely.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

TM
Tim M.

Construction, 1-10 employees

Less than 6 months

4.0

offers reliable autofill

Pros

I rely on LastPass to store the logins for every site our team uses so I don't have to try to remember dozens of credentials. It usually autofills for me and it's super convenient for the team to get into tools without emailing passwords each time.

Cons

I often see it failing on mobile to load or filling the wrong fields so I end up copying and pasting credentials a few times before it actually works.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MV
Mariana V.

Marketing and Advertising, 1-10 employees

More than a year

5.0

Feature-rich pass management tool!

Pros

Really enjoyed using it. I've noticed their free tier is surprisingly comprehensive and comes packed with handy built-in tools such as dark web monitoring. Every subscription tier offers dark web monitoring and an easy password-sharing feature and I find quite handy. It also runs smoothly across multiple browsers.

Cons

I've noticed they experienced a couple of security breaches in the past and that history makes me uneasy about trusting the platform entirely.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

EP
Eli P.

Information Technology and Services, 11-50 employees

More than a year

5.0

powerful tool

Pros

One thing I appreciate is that the program lets me create complex passwords for each website. It's a simple and easy yet powerful password manager that truly helps me keep my accounts safe.

Cons

there have been reports about LastPass being involved in security breaches. While I understand vulnerabilities can impact any service but it's especially worrying when the tool that stores all my passwords has been linked to incidents.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

D
Daniel

Logistics and Supply Chain, 101-500 employees

More than a year

4.0

essential password manager but minor overlay conflicts with google

Pros

If it hadn't been for LastPass, I would have ended up resetting passwords across many sensitive and essential sites I rely on every day. What really makes this tool stand out for me is the way it saves credentials, can generate strong passwords automatically, keeps my information encrypted and offers an easy-to-use browser extension that fills in or updates logins without fuss. They also let you set a single master password to lock everything down and they check personal security questions in case of any kind of account compromise.

Cons

every now and then I ran into an annoying overlay issue between Google Passwords and LastPass where dropdown fields would be covered making it hard to pick an option. Because both password managers tried to interact with the same form at once and I had to temporarily disable LastPass so I could actually view and select from the dropdown choices.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S
Scott

Computer & Network Security, 11-50 employees

More than a year

5.0

Great solution for managing passwords

Pros

I've found this to be an excellent tool for managing passwords personally and it also serves well as a company-wide password management solution.

Cons

personally I find pricing reasonable and in line with similar offerings however, I would appreciate the option to assign a single password to multiple sites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RR
Ruben R.

Information Technology and Services, 1-10 employees

More than a year

5.0

reliable and easy across devices

Pros

I'm really happy with this. I chose to put my money into it because the product genuinely met my expectations. It's reliable and works across any phone platform or computer OS. Also it's easy to access, make folders and organize passwords through this.

Cons

One annoyance is that the web interface doesn't let me view a password with a single click. It's not obvious that I need to press the small 'wrench' icon and the 'Go' button misleadingly suggests it will open the entry's settings rather than doing that action.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

EP
Eli P.

Information Technology and Services, 11-50 employees

More than a year

5.0

powerful tool

Pros

One thing I appreciate is that the program lets me create complex passwords for each website. It's a simple and easy yet powerful password manager that truly helps me keep my accounts safe.

Cons

there have been reports about LastPass being involved in security breaches. While I understand vulnerabilities can impact any service but it's especially worrying when the tool that stores all my passwords has been linked to incidents.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

DJ
Daniel J.

Logistics and Supply Chain, 101-500 employees

More than a year

4.0

essential password manager but minor overlay conflicts with google

Pros

If it hadn't been for LastPass, I would have ended up resetting passwords across many sensitive and essential sites I rely on every day. What really makes this tool stand out for me is the way it saves credentials, can generate strong passwords automatically, keeps my information encrypted and offers an easy-to-use browser extension that fills in or updates logins without fuss. They also let you set a single master password to lock everything down and they check personal security questions in case of any kind of account compromise.

Cons

every now and then I ran into an annoying overlay issue between Google Passwords and LastPass where dropdown fields would be covered making it hard to pick an option. Because both password managers tried to interact with the same form at once and I had to temporarily disable LastPass so I could actually view and select from the dropdown choices.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8