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LastPass Reviews

Total 43 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

21%

3

Stars

5%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AA
Alex A.

Medical Practice, 101-500 employees

5.0

“highly recommended”

Pros

I've found this tool excellent for handling software updates. it's super simple to use and their customer support is outstanding. It even stores my login details and managing everything is easy. I'd definitely recommend it to anyone. I wanna say that don't criticize it before trying because you really won't regret giving it a shot.

Cons

After a short learning curve I figured out how it works but it did take me a minute or two of trying especially the login part. Once I'd used the program a few times the workflow became much easier and it wasn't nearly as confusing as it seemed at first.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

M
Melissa

Accounting, 11-50 employees

Less than 6 months

5.0

“Password protection made easy”

Pros

Remembering my login passwords has always been really difficult for me especially since security best practices recommend using different passwords for every account. LastPass gives me a secure place to keep them all so I don't have to scribble them down or keep resetting passwords over and over because I can't recall which one I used. using the same password everywhere is a bad idea from a security standpoint and this app makes it easy for me to stick to that advice without stressing about notes or having sensitive information left where someone might accidentally see it. It's a relief.

Cons

I haven't run into any real drawbacks with LastPass.. my main wish would be for it to sign me in automatically on my phone. For now I can open the app and copy and paste credentials which works fine so it's not a big hassle to manage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JR
Jane R.

Higher Education, 101-500 employees

Less than a year

2.0

“useless customer support”

Pros

The app is pretty simple to use and syncs across every device I own. But when I get locked out and have to reach customer support there's no help available!

Cons

Getting customer support to respond has been an absolute nightmare. They've basically got my passwords tied up and there's no way to contact them. It's a terrible situation. I've been locked out of my account for three days and can't get any assistance from support. I've tried everything I can think of: I submitted a support ticket, sent four separate emails and still haven't heard back. There isn't a phone number to call and since I'm logged out I can't access the chat option. I still have my master password but because I switched to a new phone I need to configure multi-factor authentication (MFA) and can't sign in. The recovery methods failed. It's extra infuriating because I'm a paying premium subscriber.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

2

Functionality

4

VU
Verfied User

Entertainment, 101-500 employees

More than a year

5.0

“Team sharing done right”

Pros

I'm really impressed by how easy it is to use. I appreciate being able to share passwords with coworkers and even upload two-factor authentication codes so they can be shared securely with others.

Cons

occasionally the app signs me out and I have to log back in before autofill will work again it can be frustrating at times although I understand it's done for solid security reasons.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Construction, 500+ employees

More than a year

3.0

“Not really reliable”

Pros

What I appreciated was how simple it was to use and best of all for me was that it bundled with my VPN purchase so I didn't need to pay anything extra to access it.

Cons

regrettably I mislaid my LastPass master password and when I tried the account recovery steps they provided they failed for me which meant I ended up losing access to the passwords I had stored there. In my case the lost items weren't anything vital so it wasn't catastrophic. I did like using LastPass overall but my confidence took a hit after the company suffered a major data breach that exposed customers' data. Its convenience and simplicity no longer outweigh the seriousness of that breach and the impact it had on users.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

3

Functionality

7

DR
David R.

Leisure, Travel & Tourism, 101-500 employees

Less than a year

5.0

“Role-based access that mostly works”

Pros

Bringing seasonal staff up to speed is much easier for me now and the access is controlled as per the role. We've cut down on lockouts during hectic departure periods. Shared vaults let me handle login details for booking sites and gear apps and mobile auth stays reliable while traveling

Cons

The biometric sign-in on my older devices sometimes glitches and I find support guidance can be pretty generic. Also the browser extension may occasionally have compatibility problems in certain browsers.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

J
Jesse

Computer Software, 101-500 employees

More than a year

5.0

“Convinient password management”

Pros

I've found it's a simple and effective solution for keeping my passwords from numerous websites organized and accessible across different browsers. The ease of use really impressed me when I reopen my browser I don't have to log into LastPass again to have my credentials autofilled or saved which made things so much smoother.

Cons

the biggest annoyance for me is that LastPass defaults to keeping passwords only within its own vault which makes it difficult to also save them in Chrome's password manager. I wish it supported storing passkeys natively and I also resent that they force users to pay if they want to use LastPass on more than a limited number of devices.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

A
Antti

Information Technology and Services, 1-10 employees

More than a year

5.0

“Strong security”

Pros

When I think about storing passwords, credit card details or other sensitive data LastPass pretty much provides everything I need. I appreciate the broad selection of user-friendly browser extensions for my PC and laptop along with the companion mobile apps that cover the basics. I also like that it makes it simple to boost security with external passkeys including support for physical YubiKey devices.

Cons

Not a lot about LastPass annoyed me honestly. But eventually I ended up switching to a different service because I wanted something that does more than just securely store credentials and that's probably where LastPass falls short for me. in a nutshell I just moved on to a product that offered additional features beyond basic password storage.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

G
Garcia

Printing, 101-500 employees

More than a year

5.0

“Secure for teams but support lags”

Pros

Since I started using LastPass I've noticed stronger security and much easier access for everyone on our team. signing in and mobile authentication is very smooth for all users and it brings user administration tools plus software updates together into one unified interface.

Cons

Occasionally I run into issues where biometric sign-ins fail on specific devices and I've found that their customer support can be slow to respond when technical problems come upwhich is frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

W
Wasek

Information Technology and Services, 1-10 employees

More than a year

5.0

“Powerful once you're set up”

Pros

Once we finished configuring the backend and federated our user accounts I've found deploying and managing it very easy. I also appreciate how the app makes creating strong and complex passwords for every login effortless. It saves entries automatically into the vault and fills credentials for me. My account syncs across my other devices without any problems making the whole experience smooth.

Cons

Setting up shared folders has been somewhat fiddly for me particularly around permissions. The admin console took a fair amount of time to get comfortable with. I also encountered problems when configuring single sign-on but I persevered and we eventually worked through the issues and got it functioning.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

SD
Spyros D.

Education Management, 101-500 employees

More than a year

5.0

“benchmark for password management”

Pros

Gone are the days when I have to memorize passwords for myself or my teammates. This feels like a game-changing password management and authentication tool that manages to mix ease of use with top-level security. For me the biggest advantages are: it's simple and gives me fast access to every account without typing passwords, the strong two-factor authentication really secures all my data, automated login routines save me time every day and their customer service is quick and competent. LastPass has gone beyond what I expected and has become an indispensable part of my digital routine.

Cons

sometimes the browser extension pops up over fields that aren't actually login inputs. It's a small annoyance though since I can simply click it away and continue without any real disruption.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Alondra

Insurance, 11-50 employees

More than a year

5.0

“Daily time saver with occasional glitches”

Pros

I really enjoy using LastPass because it's incredibly simple and lets me open company sites with usernames and passwords already filled in. It saves me time versus manually signing into every single site all the time. Plus I can access all my logins when I'm working from other offices without any hassle.

Cons

sometimes the tool glitches and won't let me launch sites from its site but I've found rebooting my computer usually resolves the issue.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AW
Andrea W.

Non-Profit Organization Management, 11-50 employees

Less than 6 months

5.0

“Stops me from tossing my phone across the room :)”

Pros

Forgetting passwords gives me a headache and at times makes me want to fling my phone out the window. l am never able to remember every single password but and now with Lastpass I can sign into all my accounts without fuss. so having Lastpass around stops me from doing something drastic lol

Cons

I do find the multi-factor authenticator a bit frustrating because I have to flip between apps or methods but I also understand that those extra steps are improving the security of my logins.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

K
Kaitlyn

Food Production, 1-10 employees

More than a year

4.0

“Amazing tool, annoying popups”

Pros

I can store all of my passwords, notes and personal details safely and securely while still being able to access them quickly and easily whenever I need.

Cons

what really bothers me is the autofill popup and it's annoying because sometimes it refuses to disappear and that ends up making simple tasks much more difficult than they need to be.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Michal

Accounting, 500+ employees

Less than a year

3.0

“does the basic job”

Pros

this tool solves the problem for me of handling overly complex passwords that IT teams demand making it much easier to comply with strict password policies.

Cons

Using it can feel somewhat awkward since I frequently have to re-enter a master password just to access the app. Even so I admit it's preferable to repeatedly typing the same complex password every few minutes now.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

TM
Tim M.

Construction, 1-10 employees

Less than 6 months

4.0

“offers reliable autofill”

Pros

I rely on LastPass to store the logins for every site our team uses so I don't have to try to remember dozens of credentials. It usually autofills for me and it's super convenient for the team to get into tools without emailing passwords each time.

Cons

I often see it failing on mobile to load or filling the wrong fields so I end up copying and pasting credentials a few times before it actually works.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MV
Mariana V.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Feature-rich pass management tool!”

Pros

Really enjoyed using it. I've noticed their free tier is surprisingly comprehensive and comes packed with handy built-in tools such as dark web monitoring. Every subscription tier offers dark web monitoring and an easy password-sharing feature and I find quite handy. It also runs smoothly across multiple browsers.

Cons

I've noticed they experienced a couple of security breaches in the past and that history makes me uneasy about trusting the platform entirely.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

EP
Eli P.

Information Technology and Services, 11-50 employees

More than a year

5.0

“powerful tool”

Pros

One thing I appreciate is that the program lets me create complex passwords for each website. It's a simple and easy yet powerful password manager that truly helps me keep my accounts safe.

Cons

there have been reports about LastPass being involved in security breaches. While I understand vulnerabilities can impact any service but it's especially worrying when the tool that stores all my passwords has been linked to incidents.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

DJ
Daniel J.

Logistics and Supply Chain, 101-500 employees

More than a year

4.0

“essential password manager but minor overlay conflicts with google”

Pros

If it hadn't been for LastPass, I would have ended up resetting passwords across many sensitive and essential sites I rely on every day. What really makes this tool stand out for me is the way it saves credentials, can generate strong passwords automatically, keeps my information encrypted and offers an easy-to-use browser extension that fills in or updates logins without fuss. They also let you set a single master password to lock everything down and they check personal security questions in case of any kind of account compromise.

Cons

every now and then I ran into an annoying overlay issue between Google Passwords and LastPass where dropdown fields would be covered making it hard to pick an option. Because both password managers tried to interact with the same form at once and I had to temporarily disable LastPass so I could actually view and select from the dropdown choices.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S
Scott

Computer & Network Security, 11-50 employees

More than a year

5.0

“Great solution for managing passwords”

Pros

I've found this to be an excellent tool for managing passwords personally and it also serves well as a company-wide password management solution.

Cons

personally I find pricing reasonable and in line with similar offerings however, I would appreciate the option to assign a single password to multiple sites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9