Total 86 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

21%

3

Stars

5%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

S
Scott

Computer & Network Security, 11-50 employees

More than a year

5.0

Great solution for managing passwords

Pros

I've found this to be an excellent tool for managing passwords personally and it also serves well as a company-wide password management solution.

Cons

personally I find pricing reasonable and in line with similar offerings however, I would appreciate the option to assign a single password to multiple sites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RR
Ruben R.

Information Technology and Services, 1-10 employees

More than a year

5.0

reliable and easy across devices

Pros

I'm really happy with this. I chose to put my money into it because the product genuinely met my expectations. It's reliable and works across any phone platform or computer OS. Also it's easy to access, make folders and organize passwords through this.

Cons

One annoyance is that the web interface doesn't let me view a password with a single click. It's not obvious that I need to press the small 'wrench' icon and the 'Go' button misleadingly suggests it will open the entry's settings rather than doing that action.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

L
Lisa

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0

Peace of mind

Pros

There's no way I could keep track of all the passwords I need for different websites. not to mention the two-factor authentication codes, online codes and other login details...LastPass gives me real peace of mind because I can store all those details in a secure place that's still easy for me to access.

Cons

A drawback I've found is that it doesn't autosave so if I close a window before saving an entry I end up losing everything I typed into that record.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

L
Laura

Marketing and Advertising, 11-50 employees

More than a year

4.0

minor hiccups but strong tool

Pros

I've found this to be an excellent tool because it frees me from having to memorize every username and password across different websites. It provides a secure way to store login credentials for a variety of sites. In my agency we depend on this system to back up and organize critical logins for all the websites and donor platforms we work with on a daily basis.

Cons

LastPass fails to auto-fill logins that it had remembered before so I need to open my LastPass vault manually to re-enable those credentials.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

L
Lisa

Medical Practice, 11-50 employees

More than a year

5.0

Peace of mind

Pros

There's no way I could keep track of all the passwords I need for different websites. not to mention the two-factor authentication codes, online codes and other login details...LastPass gives me real peace of mind because I can store all those details in a secure place that's still easy for me to access.

Cons

A drawback I've found is that it doesn't autosave so if I close a window before saving an entry I end up losing everything I typed into that record.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

L
Laura

Marketing and Advertising, 11-50 employees

More than a year

4.0

minor hiccups but strong tool

Pros

I've found this to be an excellent tool because it frees me from having to memorize every username and password across different websites. It provides a secure way to store login credentials for a variety of sites. In my agency we depend on this system to back up and organize critical logins for all the websites and donor platforms we work with on a daily basis.

Cons

LastPass fails to auto-fill logins that it had remembered before so I need to open my LastPass vault manually to re-enable those credentials.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

BH
Bahaa H.

Construction, 500+ employees

More than a year

5.0

Finally a password manager you can trust

Pros

My experience with LastPass has been fantastic and genuinely useful. If you're on the hunt for the best password manager you should read what I have to say here carefully. To me, LastPass is the password manager that makes every minute and dollar spent worth it. I can share passwords securely with colleagues in a single click and it helps me generate strong and unique passwords for each account. Honestly I wouldn't look any further now..this is the best.

Cons

I really can't find any fault here so I don't have any complaints because it has never let us down.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Eitan

Marketing and Advertising, 11-50 employees

More than a year

1.0

Painfully slow and frustrating to use

Pros

Honestly I haven't found a single feature that made me want to say 'I like this' or that struck me as impressive or even properly functional. On top of that sharing access with other users is a mess as it takes roughly a dozen steps and makes me re-authenticate multiple times just to accept the 'item' being shared and overall it feels like a terrible user experience with a clunky and confusing interface.

Cons

What really annoys me is having to reauthenticate constantly every ten seconds while I'm navigating the site with no clear progress and pages keep hanging and freezing every time I perform an action.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2

J
John

Marketing and Advertising, 11-50 employees

More than a year

5.0

mostly smooth but a bit expensive

Pros

really happy that I no longer have to type or try to remember passwords... everything's securely stored in the vault and it's super simple to organize.

Cons

there was a brief moment when the browser extension stuttered a little and honestly the premium tier feels a bit on the expensive side

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

BH
Bahaa H.

Construction, 500+ employees

More than a year

5.0

Finally a password manager you can trust

Pros

My experience with LastPass has been fantastic and genuinely useful. If you're on the hunt for the best password manager you should read what I have to say here carefully. To me, LastPass is the password manager that makes every minute and dollar spent worth it. I can share passwords securely with colleagues in a single click and it helps me generate strong and unique passwords for each account. Honestly I wouldn't look any further now..this is the best.

Cons

I really can't find any fault here so I don't have any complaints because it has never let us down.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Eitan

Marketing and Advertising, 11-50 employees

More than a year

1.0

Painfully slow and frustrating to use

Pros

Honestly I haven't found a single feature that made me want to say 'I like this' or that struck me as impressive or even properly functional. On top of that sharing access with other users is a mess as it takes roughly a dozen steps and makes me re-authenticate multiple times just to accept the 'item' being shared and overall it feels like a terrible user experience with a clunky and confusing interface.

Cons

What really annoys me is having to reauthenticate constantly every ten seconds while I'm navigating the site with no clear progress and pages keep hanging and freezing every time I perform an action.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2

J
John

Marketing and Advertising, 11-50 employees

More than a year

5.0

mostly smooth but a bit expensive

Pros

really happy that I no longer have to type or try to remember passwords... everything's securely stored in the vault and it's super simple to organize.

Cons

there was a brief moment when the browser extension stuttered a little and honestly the premium tier feels a bit on the expensive side

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

ADC
Allan Del Cris

Outsourcing/ Offshoring, 500+ employees

More than a year

5.0

Simple to setup

Pros

I'm impressed by how simple it was to set up and use. I can edit settings and let the manager block password changes which really helps prevent a lot of accidental issues.

Cons

I don't see any downsides from my experience. It feels very secure to operate and does exactly what I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ADC
Allan Del Cris

Outsourcing/ Offshoring, 500+ employees

More than a year

5.0

Simple to setup

Pros

I'm impressed by how simple it was to set up and use. I can edit settings and let the manager block password changes which really helps prevent a lot of accidental issues.

Cons

I don't see any downsides from my experience. It feels very secure to operate and does exactly what I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V
Viktoria

Financial Services, 11-50 employees

More than a year

5.0

organizes passwords across multiple sites

Pros

it offers the simplest way to gather all my passwords and keep them secure. I pretty much never have to worry about forgetting login details anymore because it stores them so I just need to remember my LastPass master password to access all my accounts.

Cons

to get the highest level of protection you do need to use multifactor authentication which can be tiring to set up and use but I suppose it's necessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S
Sam

Airlines/ Aviation, 500+ employees

More than a year

5.0

exactly what u need for password management

Pros

The cloud and browser integration are the most secure I've used. It's super easy and lets me autofill usernames and passwords saving a ton of time compared with other tools where I have to dig around to find the right one.

Cons

I do notice it can be sluggish at times especially when I have got lots of tabs open. if my clicks are too quick or hesitant, the extension sometimes closes before it actually fills anything. Even though I'm on the paid plan, I don't feel the extra features go far beyond basic password management.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

AN
Ashley N.

Consumer Services, 1-10 employees

Less than a year

4.0

A little bit expensive but strong tool

Pros

I like that LastPass comes packed with a wide range of useful features and also offers a free tier.

Cons

From my experience LastPass starts to feel pricey once I enable all the extra features.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

9

V
Viktoria

Financial Services, 11-50 employees

More than a year

5.0

organize passwords across multiple sites

Pros

it offers the simplest way to gather all my passwords and keep them secure. I pretty much never have to worry about forgetting login details anymore because it stores them so I just need to remember my LastPass master password to access all my accounts.

Cons

to get the highest level of protection you do need to use multifactor authentication which can be tiring to set up and use but I suppose it's necessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S
Sam

Airlines/ Aviation, 500+ employees

More than a year

5.0

exactly what u need for password management

Pros

The cloud and browser integration are the most secure I've used. It's super easy and lets me autofill usernames and passwords saving a ton of time compared with other tools where I have to dig around to find the right one.

Cons

I do notice it can be sluggish at times especially when I have got lots of tabs open. if my clicks are too quick or hesitant, the extension sometimes closes before it actually fills anything. Even though I'm on the paid plan, I don't feel the extra features go far beyond basic password management.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

AN
Ashley N.

Consumer Services, 1-10 employees

Less than a year

4.0

A little bit expensive but strong tool

Pros

I like that LastPass comes packed with a wide range of useful features and also offers a free tier.

Cons

From my experience LastPass starts to feel pricey once I enable all the extra features.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

9