Total 76 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

37%

3

Stars

11%

2

Stars

0%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Small Business, 1-10 employees

4.0
July 2024

Affordable for smaller companies

Pros

I handle password management for our 15-person team and this tool makes everything simple. The pricing works well for smaller companies like ours and the interface is well laid out.

Cons

I find myself having to type in the master password way more frequently than I'd like. It's definitely more annoying than other tools like Dashlane in that regard.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

AR

Andrea R.

Small Business, 11-50 employees

5.0
July 2024

Great experience so far

Pros

I've found this tool to be a game-changer for managing passwords across our team. The Chrome extension makes everything so much smoother when logging into different accounts. Haven't run into any issues yet and the whole experience has been really solid so far.

Cons

Can't access or edit payment methods and there's no way to view invoices or see billing breakdowns. This makes managing our account finances pretty frustrating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

AR

Anthony R.

Small Business, 11-50 employees

5.0
July 2024

Easy to deploy

Pros

I was impressed by how quickly we got this up and running. Literally had SSO integrated with Azure AD and users provisioned in about 15 minutes. The ability to push out the browser extension through GPO policies across all major browsers made rollout smooth so everyone had access right when they got their invite emails. The browser extension itself is really snappy and picks up way more autofill opportunities than our previous solution. This means my team actually uses it daily instead of finding workarounds like they did with the old complex system we had before. Customer service is well-trained too. I had a question about syncing groups and got a response within minutes. Their setup guides are also pretty comprehensive.

Cons

Right now I honestly can't think of anything negative to say about this service. From the first demo call to pricing discussions, through the trial period, purchasing licenses and getting everything set up, the whole experience has been smooth sailing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Max A.

Small Business, 1-10 employees

4.0
July 2024

Shared folders and passkeys

Pros

Appreciate how it handles shared folders and passkeys, plus the Google SSO integration is great.

Cons

The lack of a secrets manager and file sharing capabilities is frustrating, plus there's no shared 2FA option which makes collaboration more difficult.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

VV

Vivek V.

Small Business, 11-50 employees

3.0
June 2024

Browser extension works well

Pros

The browser extension runs really smoothly and does exactly what I need it to do.

Cons

Desktop version struggles with keeping itself current and often has trouble with updates.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

A

Anonymous

Mid Market, 51-100 employees

4.0
June 2024

Centralized solution

Pros

It's great having everything centralized. Makes password sharing easy and finding what I need is simple. Haven't run into any issues or complications with the app so far.

Cons

The only downside is that I haven't explored all the features yet so I can't speak to how well everything else performs. Though I haven't run into any issues with password sharing so far.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AD

Alvita D.

Mid Market, 101-500 employees

4.0
June 2024

Would recommend to others

Pros

For me, it's simplicity stands out. This tool does an excellent job protecting my data and keeping everything secure. Would definitely recommend it to others!

Cons

Sometimes the autofill feature fails on me, though a quick app refresh always sorts it out.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Mid Market, 51-100 employees

3.0
June 2024

Everything is convenient

Pros

I really like how convenient everything is. Login details get filled automatically, sharing credentials with team members and managing who has access to what is simple. The secure notes feature is also a nice touch.

Cons

The pricing feels a bit steep compared to other options out there. Getting everything set up initially was more troublesome than I expected and the integration process could be smoother. I also run into connection issues when reopening the app. It's frustrating having to try multiple times to get it working and switching between the website and app doesn't always go smoothly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Mid Market, 51-100 employees

4.0
June 2024

Saves time

Pros

The password sharing feature with colleagues is wonderful and adjusting permissions is simple when necessary. Plus, autofill really speeds things up and saves me tons of time throughout the day.

Cons

I get logged out way too often which is really annoying.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Mid Market, 101-500 employees

4.0
June 2024

Love the folder sharing feature

Pros

I'd say the folder sharing feature is what I like most. Makes it simple to communicate changes with my team and share passwords in bulk, track password health and keep everything organized in one spot.

Cons

The autofill feature gave me problems before and I actually had to reinstall the whole thing. I'm constantly having to log back in which gets pretty annoying. Updates can be tricky too since it sometimes conflicts with my device's security settings.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

JG

Jovita G.

Mid Market, 101-500 employees

5.0
June 2024

Clean interface

Pros

The interface is clean and not cluttered at all, which I really appreciate. Sharing passwords with my team is not difficult and overall it's perfect for daily tasks. Really user-friendly too.

Cons

Customization options are pretty limited. What bothers me most is the UI. I really wish I could drag and rearrange categories in a different order to fit my workflow better.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

VR

Vitalija R.

Mid Market, 51-100 employees

5.0
June 2024

Secure password sharing

Pros

I can quickly generate strong passwords without having to memorize them and the auto-fill feature makes everything easy. Sharing credentials securely with coworkers is simple too.

Cons

There were a couple times when the app felt a bit sluggish and didn't respond as fast as I'd like.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

LM

Lukas M.

Mid Market, 51-100 employees

5.0
June 2024

I use it for everything password related

Pros

It's so user friendly and sharing passwords with my team is not an issue. The interface design is really well thought out. This has become part of my daily routine for both work projects and personal stuff.

Cons

Can't really say anything negative about this system, except it gets a bit slow on Mac sometimes.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 51-100 employees

5.0
June 2024

Single password for everything

Pros

Really convenient having just one password for everything. Super easy to set up and I'm using it daily now!

Cons

I don't like the requirement for special characters in the master password.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Small Business, 11-50 employees

3.0
June 2024

Makes collaboration easy

Pros

Makes it simple to control who has access to what through the admin panel. The ability to share information between different users in the system makes collaboration much smoother.

Cons

The time zone differences can be frustrating when you need support. Having to request new user access and then wait around for an email response really slows things down when you're trying to get team members set up quickly.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

8

KK

Karolis K.

Mid Market, 101-500 employees

5.0
June 2024

Simple set up

Pros

I'm really impressed with how easy it is to share passwords across our entire team. Getting everything set up was simple and now I use this daily without any issues.

Cons

Gets annoying having to log back in so frequently though I understand it's for security reasons

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Mid Market, 51-100 employees

4.0
June 2024

Makes password accessible across devices

Pros

I can access my passwords across all my devices and sharing them with team members has really boosted our productivity and made everything more flexible.

Cons

Hard to find any real downsides since everything functions well and looks polished.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 101-500 employees

3.0
June 2024

Feels safe

Pros

Nice how secure this feels when managing all my accounts and passwords, gives me real peace of mind knowing everything is protected.

Cons

I haven't really gotten familiar with some of the other features since I don't use it for certain accounts

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

JG

Jen G.

Small Business, 11-50 employees

5.0
June 2024

Ease of sharing passwords

Pros

Makes it super easy to share passwords securely with my team

Cons

The only downside is having to share passwords individually since there's no bulk sharing option available.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Small Business, 1-10 employees

4.0
June 2024

Exactly what we needed

Pros

The password sharing capabilities work perfectly for our team's daily operations. Implementation across different browsers was simple and it integrates perfectly into our existing workflow.

Cons

Adding new users to the subscription can be a bit difficult at times. Thankfully, support responds quickly and they're really helpful with any issues.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9