
NordPass Business Reviews
Total 76 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars37%
3
Stars11%
2
Stars0%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Small Business, 1-10 employees
“Affordable for smaller companies
Pros
I handle password management for our 15-person team and this tool makes everything simple. The pricing works well for smaller companies like ours and the interface is well laid out.
Cons
I find myself having to type in the master password way more frequently than I'd like. It's definitely more annoying than other tools like Dashlane in that regard.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Andrea R.
Small Business, 11-50 employees
“Great experience so far
Pros
I've found this tool to be a game-changer for managing passwords across our team. The Chrome extension makes everything so much smoother when logging into different accounts. Haven't run into any issues yet and the whole experience has been really solid so far.
Cons
Can't access or edit payment methods and there's no way to view invoices or see billing breakdowns. This makes managing our account finances pretty frustrating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Anthony R.
Small Business, 11-50 employees
“Easy to deploy
Pros
I was impressed by how quickly we got this up and running. Literally had SSO integrated with Azure AD and users provisioned in about 15 minutes. The ability to push out the browser extension through GPO policies across all major browsers made rollout smooth so everyone had access right when they got their invite emails. The browser extension itself is really snappy and picks up way more autofill opportunities than our previous solution. This means my team actually uses it daily instead of finding workarounds like they did with the old complex system we had before. Customer service is well-trained too. I had a question about syncing groups and got a response within minutes. Their setup guides are also pretty comprehensive.
Cons
Right now I honestly can't think of anything negative to say about this service. From the first demo call to pricing discussions, through the trial period, purchasing licenses and getting everything set up, the whole experience has been smooth sailing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Max A.
Small Business, 1-10 employees
“Shared folders and passkeys
Pros
Appreciate how it handles shared folders and passkeys, plus the Google SSO integration is great.
Cons
The lack of a secrets manager and file sharing capabilities is frustrating, plus there's no shared 2FA option which makes collaboration more difficult.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Vivek V.
Small Business, 11-50 employees
“Browser extension works well
Pros
The browser extension runs really smoothly and does exactly what I need it to do.
Cons
Desktop version struggles with keeping itself current and often has trouble with updates.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Anonymous
Mid Market, 51-100 employees
“Centralized solution
Pros
It's great having everything centralized. Makes password sharing easy and finding what I need is simple. Haven't run into any issues or complications with the app so far.
Cons
The only downside is that I haven't explored all the features yet so I can't speak to how well everything else performs. Though I haven't run into any issues with password sharing so far.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Alvita D.
Mid Market, 101-500 employees
“Would recommend to others
Pros
For me, it's simplicity stands out. This tool does an excellent job protecting my data and keeping everything secure. Would definitely recommend it to others!
Cons
Sometimes the autofill feature fails on me, though a quick app refresh always sorts it out.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Mid Market, 51-100 employees
“Everything is convenient
Pros
I really like how convenient everything is. Login details get filled automatically, sharing credentials with team members and managing who has access to what is simple. The secure notes feature is also a nice touch.
Cons
The pricing feels a bit steep compared to other options out there. Getting everything set up initially was more troublesome than I expected and the integration process could be smoother. I also run into connection issues when reopening the app. It's frustrating having to try multiple times to get it working and switching between the website and app doesn't always go smoothly.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Mid Market, 51-100 employees
“Saves time
Pros
The password sharing feature with colleagues is wonderful and adjusting permissions is simple when necessary. Plus, autofill really speeds things up and saves me tons of time throughout the day.
Cons
I get logged out way too often which is really annoying.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Anonymous
Mid Market, 101-500 employees
“Love the folder sharing feature
Pros
I'd say the folder sharing feature is what I like most. Makes it simple to communicate changes with my team and share passwords in bulk, track password health and keep everything organized in one spot.
Cons
The autofill feature gave me problems before and I actually had to reinstall the whole thing. I'm constantly having to log back in which gets pretty annoying. Updates can be tricky too since it sometimes conflicts with my device's security settings.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Jovita G.
Mid Market, 101-500 employees
“Clean interface
Pros
The interface is clean and not cluttered at all, which I really appreciate. Sharing passwords with my team is not difficult and overall it's perfect for daily tasks. Really user-friendly too.
Cons
Customization options are pretty limited. What bothers me most is the UI. I really wish I could drag and rearrange categories in a different order to fit my workflow better.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Vitalija R.
Mid Market, 51-100 employees
“Secure password sharing
Pros
I can quickly generate strong passwords without having to memorize them and the auto-fill feature makes everything easy. Sharing credentials securely with coworkers is simple too.
Cons
There were a couple times when the app felt a bit sluggish and didn't respond as fast as I'd like.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Lukas M.
Mid Market, 51-100 employees
“I use it for everything password related
Pros
It's so user friendly and sharing passwords with my team is not an issue. The interface design is really well thought out. This has become part of my daily routine for both work projects and personal stuff.
Cons
Can't really say anything negative about this system, except it gets a bit slow on Mac sometimes.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid Market, 51-100 employees
“Single password for everything
Pros
Really convenient having just one password for everything. Super easy to set up and I'm using it daily now!
Cons
I don't like the requirement for special characters in the master password.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“Makes collaboration easy
Pros
Makes it simple to control who has access to what through the admin panel. The ability to share information between different users in the system makes collaboration much smoother.
Cons
The time zone differences can be frustrating when you need support. Having to request new user access and then wait around for an email response really slows things down when you're trying to get team members set up quickly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Karolis K.
Mid Market, 101-500 employees
“Simple set up
Pros
I'm really impressed with how easy it is to share passwords across our entire team. Getting everything set up was simple and now I use this daily without any issues.
Cons
Gets annoying having to log back in so frequently though I understand it's for security reasons
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Mid Market, 51-100 employees
“Makes password accessible across devices
Pros
I can access my passwords across all my devices and sharing them with team members has really boosted our productivity and made everything more flexible.
Cons
Hard to find any real downsides since everything functions well and looks polished.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid Market, 101-500 employees
“Feels safe
Pros
Nice how secure this feels when managing all my accounts and passwords, gives me real peace of mind knowing everything is protected.
Cons
I haven't really gotten familiar with some of the other features since I don't use it for certain accounts
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Jen G.
Small Business, 11-50 employees
“Ease of sharing passwords
Pros
Makes it super easy to share passwords securely with my team
Cons
The only downside is having to share passwords individually since there's no bulk sharing option available.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Small Business, 1-10 employees
“Exactly what we needed
Pros
The password sharing capabilities work perfectly for our team's daily operations. Implementation across different browsers was simple and it integrates perfectly into our existing workflow.
Cons
Adding new users to the subscription can be a bit difficult at times. Thankfully, support responds quickly and they're really helpful with any issues.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9