
NordPass Business Reviews
Total 76 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars37%
3
Stars11%
2
Stars0%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Small Business, 1-10 employees
“Can't download history
Pros
I appreciate how user-friendly it is and the superb integration with Google Chrome extensions.
Cons
Unable to export login history for our company and users. Also frustrating that I have to join every group myself before I can delegate access to others, seems like unnecessary extra steps for an owner.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Anonymous
Mid Market, 51-100 employees
“No downsides
Pros
Super convenient for daily tasks. Provides foolproof security.
Cons
Can't point out any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vierka O.
Small Business, 1-10 employees
“Quick support
Pros
The interface is so well laid out. Customer support responds quickly whenever I need help.
Cons
Occasionally the password prompts fail to appear, forcing me to go through extra steps to get things working.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Small Business, 11-50 employees
“easy to manage permission levels
Pros
Its amazing how simple it is to share passwords with my team and manage who has access to what. The browser autofill feature saves me so much time and having both mobile and desktop apps means I can access everything anywhere. The biometric login is a nice touch for security too.
Cons
The form fill feature is pretty frustrating. It treats every client record like its completely separate instead of remembering my preferences. When I disable it for a specific field type, it should apply that setting across all similar records but it doesn't. Like if I turn off form-fill for one activity entry in our CRM, it stays on for that same field in other activities. Also, it won't automatically fill passwords when I'm using mobile apps.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Mike S.
Small Business, 1-10 employees
“Sharing passwords made easy by NordPass
Pros
Setting up new team members and sharing passwords couldn't be easier.
Cons
The extension doesn't auto-fill on some of the more complex websites though you can still copy and paste passwords easily enough when that happens.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Jean-Jacques N.
Small Business, 1-10 employees
“Accessible passwords
Pros
I can access my passwords from anywhere since it's cloud-based which is really convenient when switching between devices.
Cons
Left panel is way too dark and hard to read.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Nikita V.
Small Business, 11-50 employees
“Never faced any issues
Pros
Makes everything look simpler than it is. Very convenient!
Cons
Faced no issues yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dennis D.
Small Business, 11-50 employees
“Huge timesaver
Pros
This has been a huge time-saver for our team. Before we started using it, tracking down shared passwords was absolutely chaotic and really unsafe too. Getting new people set up is so much smoother now as they get instant access to everything they need without us having to pass around sensitive info. The random password generator has been essential for keeping us from recycling the same passwords everywhere.
Cons
Sometimes the connection between the desktop app and web browser extension gets wonky so I end up having to log in multiple times which is annoying.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Michael N.
Small Business, 11-50 employees
“No need to be tech-savvy
Pros
The interface is really clean and makes everything quick and painless. It's also much easier for less tech-savvy users.
Cons
When I compare it to other password platforms, NordPass is missing some advanced features for handling passwords, sessions and authentication. From an admin standpoint, there aren't as many group policy options available for managing teams effectively.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Anonymous
Small Business, 1-10 employees
“Unable to use 2FA, wouldn't recommend
Pros
Much better interface compared to LastPass when logging into sites. Way less visual noise cluttering up the page.
Cons
The 2FA system is practically unusable with its web of contradictory requirements. You have to access it on the same mobile device where it was set up, must use FaceID or fingerprint with no passcode option and other restrictions that just don't make sense together. This forces people to share 2FA codes through other platforms, which defeats the whole security purpose and frustrates everyone. When I contacted support, they basically admitted it's problematic but said there's nothing they can do about how it's configured. I wouldn't recommend this. LastPass handled 2FA much better.
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
4
Functionality
4
Anonymous
Mid Market, 51-100 employees
“Ideal for bigger companies that need shared access
Pros
Perfect for bigger teams that need shared access. When several people have to log into the same account and passwords change frequently, it used to be a nightmare coordinating updates with everyone. We'd either have insecure shared files or people would forget the new credentials. This tool lets us all access accounts with ease even after recent password changes.
Cons
I honestly can't think of any major drawbacks. It works exactly as expected and the interface is simple.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 1-10 employees
“Effective tool
Pros
Managing passwords has become so much easier with this tool. It really gets the job done. We can finally control how passwords are shared across our team and keep everything organized properly.
Cons
Honestly can't think of any problems.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anthony H.
Small Business, 1-10 employees
“A bit confusing
Pros
Quick setup with just ID and password makes getting connected super simple.
Cons
Managing groups and organizing folders (both personal and shared) can be pretty confusing.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
David C.
Small Business, 11-50 employees
“Valuable software to have
Pros
I find this password tracker really helpful for keeping our company organized and secure.
Cons
Customer support could use some improvement and I find myself wishing it was more user-friendly at times.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
7
Functionality
9
Anonymous
Small Business, 1-10 employees
“Creates new passwords for me
Pros
I really appreciate how it keeps all my passwords organized in one spot and creates new ones when I need them.
Cons
The mobile app doesn't always display full range of options.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 1-10 employees
“Allows our team to change passwords without any worries
Pros
The password sharing feature makes it really smooth for our team to update credentials without any hurdles.
Cons
Getting team members on board can be challenging when they're already comfortable with browser-saved passwords.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10