Total 76 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

37%

3

Stars

11%

2

Stars

0%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Small Business, 1-10 employees

3.0
May 2024

Can't download history

Pros

I appreciate how user-friendly it is and the superb integration with Google Chrome extensions.

Cons

Unable to export login history for our company and users. Also frustrating that I have to join every group myself before I can delegate access to others, seems like unnecessary extra steps for an owner.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

7

A

Anonymous

Mid Market, 51-100 employees

5.0
May 2024

No downsides

Pros

Super convenient for daily tasks. Provides foolproof security.

Cons

Can't point out any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VO

Vierka O.

Small Business, 1-10 employees

5.0
May 2024

Quick support

Pros

The interface is so well laid out. Customer support responds quickly whenever I need help.

Cons

Occasionally the password prompts fail to appear, forcing me to go through extra steps to get things working.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Small Business, 11-50 employees

4.0
May 2024

easy to manage permission levels

Pros

Its amazing how simple it is to share passwords with my team and manage who has access to what. The browser autofill feature saves me so much time and having both mobile and desktop apps means I can access everything anywhere. The biometric login is a nice touch for security too.

Cons

The form fill feature is pretty frustrating. It treats every client record like its completely separate instead of remembering my preferences. When I disable it for a specific field type, it should apply that setting across all similar records but it doesn't. Like if I turn off form-fill for one activity entry in our CRM, it stays on for that same field in other activities. Also, it won't automatically fill passwords when I'm using mobile apps.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

MS

Mike S.

Small Business, 1-10 employees

5.0
May 2024

Sharing passwords made easy by NordPass

Pros

Setting up new team members and sharing passwords couldn't be easier.

Cons

The extension doesn't auto-fill on some of the more complex websites though you can still copy and paste passwords easily enough when that happens.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

JN

Jean-Jacques N.

Small Business, 1-10 employees

5.0
May 2024

Accessible passwords

Pros

I can access my passwords from anywhere since it's cloud-based which is really convenient when switching between devices.

Cons

Left panel is way too dark and hard to read.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

NV

Nikita V.

Small Business, 11-50 employees

5.0
April 2024

Never faced any issues

Pros

Makes everything look simpler than it is. Very convenient!

Cons

Faced no issues yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DD

Dennis D.

Small Business, 11-50 employees

5.0
April 2024

Huge timesaver

Pros

This has been a huge time-saver for our team. Before we started using it, tracking down shared passwords was absolutely chaotic and really unsafe too. Getting new people set up is so much smoother now as they get instant access to everything they need without us having to pass around sensitive info. The random password generator has been essential for keeping us from recycling the same passwords everywhere.

Cons

Sometimes the connection between the desktop app and web browser extension gets wonky so I end up having to log in multiple times which is annoying.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

MN

Michael N.

Small Business, 11-50 employees

4.0
April 2024

No need to be tech-savvy

Pros

The interface is really clean and makes everything quick and painless. It's also much easier for less tech-savvy users.

Cons

When I compare it to other password platforms, NordPass is missing some advanced features for handling passwords, sessions and authentication. From an admin standpoint, there aren't as many group policy options available for managing teams effectively.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A

Anonymous

Small Business, 1-10 employees

1.0
April 2024

Unable to use 2FA, wouldn't recommend

Pros

Much better interface compared to LastPass when logging into sites. Way less visual noise cluttering up the page.

Cons

The 2FA system is practically unusable with its web of contradictory requirements. You have to access it on the same mobile device where it was set up, must use FaceID or fingerprint with no passcode option and other restrictions that just don't make sense together. This forces people to share 2FA codes through other platforms, which defeats the whole security purpose and frustrates everyone. When I contacted support, they basically admitted it's problematic but said there's nothing they can do about how it's configured. I wouldn't recommend this. LastPass handled 2FA much better.

Rating Distribution

Ease of use

3

Value for money

5

Customer Support

4

Functionality

4

A

Anonymous

Mid Market, 51-100 employees

5.0
April 2024

Ideal for bigger companies that need shared access

Pros

Perfect for bigger teams that need shared access. When several people have to log into the same account and passwords change frequently, it used to be a nightmare coordinating updates with everyone. We'd either have insecure shared files or people would forget the new credentials. This tool lets us all access accounts with ease even after recent password changes.

Cons

I honestly can't think of any major drawbacks. It works exactly as expected and the interface is simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 1-10 employees

4.0
April 2024

Effective tool

Pros

Managing passwords has become so much easier with this tool. It really gets the job done. We can finally control how passwords are shared across our team and keep everything organized properly.

Cons

Honestly can't think of any problems.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AH

Anthony H.

Small Business, 1-10 employees

3.0
April 2024

A bit confusing

Pros

Quick setup with just ID and password makes getting connected super simple.

Cons

Managing groups and organizing folders (both personal and shared) can be pretty confusing.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

DC

David C.

Small Business, 11-50 employees

5.0
April 2024

Valuable software to have

Pros

I find this password tracker really helpful for keeping our company organized and secure.

Cons

Customer support could use some improvement and I find myself wishing it was more user-friendly at times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Small Business, 1-10 employees

5.0
April 2024

Creates new passwords for me

Pros

I really appreciate how it keeps all my passwords organized in one spot and creates new ones when I need them.

Cons

The mobile app doesn't always display full range of options.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Small Business, 1-10 employees

5.0
April 2024

Allows our team to change passwords without any worries

Pros

The password sharing feature makes it really smooth for our team to update credentials without any hurdles.

Cons

Getting team members on board can be challenging when they're already comfortable with browser-saved passwords.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10