Total 76 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

37%

3

Stars

11%

2

Stars

0%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MBK

Marija Birutė K.

Small Business, 1-10 employees

4.0
June 2024

Superb password management software

Pros

It's been a game changer for password management. The security is excellent while still being very user-friendly. No more getting locked out of accounts because I forgot credentials! Team password sharing is flawless too. When I started my new job, my manager shared all the necessary logins instantly instead of me spending hours tracking everything down. It really boosts our team's productivity without sacrificing security and the time savings are huge.

Cons

Sometimes I experience lag when autofill kicks in on certain sites. The mobile app also feels slow compared to using it on desktop.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

PI

Paulina I.

Enterprise, 500+ employees

5.0
June 2024

Powerful security features

Pros

I really appreciate the strong security features, especially the zero-knowledge encryption that keeps our passwords completely safe. The interface is well-organized and makes password management easy for everyone on the team. Being able to share passwords securely between colleagues has made collaboration much smoother and more efficient.

Cons

At times there's a delay when syncing passwords between my devices. The mobile app also tends to act up during updates, temporarily blocking access when I need it most. I'd really appreciate more options to customize the interface to my liking.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Mid Market, 51-100 employees

1.0
June 2024

Complicated design

Pros

Password sharing across our organization works alright.

Cons

The interface feels complicated and I get logged out way too often. Using it on Safari is particularly frustrating.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

5

DB

Dan B.

Small Business, 11-50 employees

5.0
May 2024

Helpful support staff

Pros

Setting up new users is not an issue. After testing several password managers over the years, this one stands out as the most reliable option we've found. When we've needed help, customer support has been responsive and helpful.

Cons

I honestly can't come up with any real complaints about this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KP

Kotryna P.

Mid Market, 51-100 employees

4.0
May 2024

Works well across all devices

Pros

I find the setup process simple and appreciate how smoothly it runs across all my devices. While I encounter occasional hiccups during daily use, the support team consistently resolves any problems quickly. What really stands out is the polished design. There's no feature bloat that might confuse someone who just wants basic functionality.

Cons

I ran into a couple of frustrating problems. First, I kept getting locked out of my business account even though I knew my password was right. Support said it might be because I have both personal and business accounts on the same device which they eventually sorted out. The other thing that really got to me was the password generator not saving properly a few times leaving me scrambling to reset passwords I thought were safely stored.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Mid Market, 101-500 employees

4.0
May 2024

Useful auto-fill feature

Pros

I love how simple it is to share login details with my team and the auto-fill feature works perfectly across different websites.

Cons

Unlocking through the browser extension feels a bit sluggish and could definitely be simpler.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

HK

Hans K.

Small Business, 11-50 employees

4.0
May 2024

Generates passwords and stores them

Pros

It automatically creates passes and keeps them secure for me. Makes everything so much simpler and safer.

Cons

I keep getting logged out whenever I close my browser. The only workaround is changing the settings to "never log out" but that feels less secure. Hopefully they fix this soon because it's a pain to keep logging back in.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

GA

Giedrius A.

Mid Market, 101-500 employees

4.0
May 2024

Userfriendly interface

Pros

I love how reliable it has been, never lets me down. The Touch ID integration on Mac is amazing and the interface is really user-friendly with everything organized perfectly. Having ChaCha20 encryption gives me confidence when sharing sensitive notes and passwords.

Cons

The only downside I can think of is that it takes a while to load when you're starting it up.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

PN

Paulius N.

Mid Market, 51-100 employees

4.0
May 2024

Can add notes to entries

Pros

Been using this daily for a while now and it is really smooth. Passwords stay organized in neat categories, plus you can make your own custom ones. What I really appreciate is being able to add notes to entries. Saves me from creating multiple records when I just need to jot down extra details. It's like the Apple of password managers, everything just works without any fuss.

Cons

There seems to be some glitch with my account setup. I can't share any of the company passwords after being added to our organization. Since I don't need this feature very often though, its not a major issue for me.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

ML

Marina L.

Small Business, 11-50 employees

5.0
May 2024

Perfect for our mid-sized company

Pros

I found NordPass simple to roll out across our medium-sized company. Everyone picked it up immediately and started using it daily without any problem. The password import from browsers was smooth and sharing credentials with specific teams became effortless. Now we have clear visibility into which passwords need updating for better security. The support team has been great. They walked us through onboarding and quickly adjusted our seat count as we expanded our team.

Cons

The sharing system changed between our demo and actual implementation. They switched from groups to folders which isn't ideal for our setup but we're adapting to make it work.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LM

Lukas M.

Mid Market, 101-500 employees

5.0
May 2024

Simple to handle

Pros

I don't have much experience with other options since this came with my job at Mediatech but it's been pretty simple to use. Adding passwords, credit cards and notes is easy enough. I rely on it daily for both personal and work stuff. The password sharing feature with coworkers has become really essential for collaboration.

Cons

Lack of cross-device biometric authentication is really frustrating. I can't use my phone's biometric features to log into the desktop version, which would be so much more convenient than typing passwords every time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid Market, 51-100 employees

5.0
May 2024

Reliable password manager

Pros

I've been relying on this for over 2 years now and it hasn't let me down as a password manager. Installation was simple and it is uncomplicated. The autofill functionality saves me tons of time when logging into accounts, eliminating the need to memorize countless passwords. What really stands out is the password generator, particularly the passphrase option which comes in handy when I need to manually enter credentials.

Cons

Sometimes it gets a little overzealous and mistakes random search boxes for password fields. Not a major problem but honestly thats the only complaint I have.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 51-100 employees

5.0
May 2024

Friendly and knowledgeable support team

Pros

The customer service team is always available for us. They're attentive and really know their stuff. Whenever I've had questions or issues, they've handled everything quickly and with such a friendly approach. The team genuinely goes the extra mile to make sure your concerns are addressed properly.

Cons

I wish I had discovered this sooner.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 101-500 employees

4.0
May 2024

Remembers passwords for me

Pros

I find it so easy to use making it the perfect choice. Plus, I don't have to rack my brain trying to remember passwords that I'd probably forget in 10 minutes anyway.

Cons

Gets frustrating when it kicks me out randomly. Happens more often than I'd like and really disrupts my workflow.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Small Business, 1-10 employees

5.0
May 2024

Browser and mobile versions equally user-friendly

Pros

The browser and mobile versions are really user friendly. It feels secure for storing my passwords and the layout makes everything easy to find. When I was purchasing, the sales manager gave me such good terms that I couldn't turn it down.

Cons

My team has mentioned issues with the password padding functionality when using the browser version.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

RQ

Ronald Q.

Small Business, 11-50 employees

5.0
May 2024

Robust security features

Pros

The security features are solid and I can quickly pull up any saved data whenever I need it.

Cons

Getting help can be hard since there's no phone number to reach customer service and finding the information you need isn't always simple.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

7

Functionality

9

AG

Aivaras G.

Mid Market, 51-100 employees

3.0
May 2024

Password sharing simplified

Pros

Makes sharing passwords across our team really easy.

Cons

Sometimes it randomly appears in search bars on different websites when I'm trying to look something up.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

MC

Miodrag C.

Mid Market, 101-500 employees

4.0
May 2024

Lets me work in peace

Pros

It's not complicated at all. I love how it stays out of my way while working and it doesn't hog system memory like some other tools I've used.

Cons

occasionally the popup windows clash with my Google password manager which creates a messy visual experience

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

IP

Ignas P.

Small Business, 11-50 employees

5.0
May 2024

Autofill feature is a timesaver

Pros

I can share passwords with others quickly. The autofill feature saves me lots of time and knowing my work gets saved automatically gives me peace of mind. These features just make sense and feel natural to use.

Cons

Nothing really bothers me about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

4.0
May 2024

Smooth integrations

Pros

Its so simple to handle and everything feels user-friendly right from the start. The browser extensions work well with my workflow and managing user permissions is easy to set up and maintain.

Cons

Sometimes I get stuck in an endless login loop on my Mac. The app asks for authentication, opens my browser, then the browser kicks me back to the app and I'm right back where I started.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9