NordPass Business Reviews

“Simple to work with

Pros

The folder organization and access controls are really easy to work with

Cons

Have to log in every single day and there's no option to delete entries once they're made

“Can set different access levels for different groups

Pros

Really appreciate being able to set up different groups based on access levels in our company. The way it lets us give organization-wide access while maintaining control over who sees what is awesome. No more constantly resharing passwords and our security has improved dramatically.

Cons

The data breach scanner doesn't automatically pull in all our company email addresses. I used to have to deal with retrieving confirmation codes for each address, what a pain that was! Thankfully, now you can just add email addresses directly to the scanner list without needing confirmation. Much more convenient than before.

“Works well with our browsers

Pros

I like how smoothly it works with all my browsers. Storing and entering passwords has become so much simpler.

Cons

Sometimes the Windows Hello feature doesn't appear when I need it.

“Highly recommended!

Pros

Found this after trying several other options and it's exactly what my team needed. Really user-friendly with a well-structured layout that makes everything simple to locate. Definitely worth recommending to others!

Cons

Getting extra licenses requires emailing the sales team instead of handling it through the platform itself. Don't get me wrong, they're super responsive and friendly but it would be much more convenient to manage this stuff directly in the software.

“Lot of useful features

Pros

Love having everything I need accessible without dealing with plain text displays. There are plenty of useful features that we rely on regularly. Integration was smooth and getting in touch with support when necessary was simple.

Cons

Nothing really bothered me about it. Everything functioned exactly as expected and I can't think of any real downsides.

“Amazing security features

Pros

The security features are top-notch and I find it useful for managing all my passwords. It's easy to use and doesn't require any technical expertise to get started.

Cons

Can't think of anything I dislike about it.

“Manages all my passwords

Pros

I can manage both my personal and work passwords without any mix-ups and logging into websites is super quick.

Cons

The password sharing feature is confusing. It's marketed as being fast and simple but in practice it feels clunky and slow.

“Simple to use features

Pros

I use almost every feature since it's simple to implement in daily tasks. The password generator and passkeys are definitely the standout features.

Cons

The mobile app doesn't match up with the browser extension. Really hoping they sync these up soon. I was using an app version before that actually worked with the browser but support told me to switch to some beta extension that's supposedly faster and better. Haven't had issues since making the change though.

“Essential Tool for MSP Operations

Pros

This tool has become absolutely essential for managing my MSP business. With countless passwords, client notes and 2FA accounts to juggle, it handles everything. Love that I can access it anywhere be it web browser, desktop app on my Mac or mobile. Getting started was not hard since I could import everything from my browser's saved passwords. Honestly can't imagine working without it now, I'm using it constantly throughout the day.

Cons

The only thing stopping me from rating this a perfect 5 are those constant pop-ups in the browser. When I actually need them, they're fantastic. But when the system misreads the situation (which thankfully doesn't happen often) and they appear at the wrong moment, it feels pretty intrusive. I suppose my main gripe is that it doesn't read my mind better!

“Access without actual passcodes

Pros

With NordPass, I can give team members access without having to share the actual passcode with them which is really convenient for security.

Cons

I haven't noticed any downsides.

“Smooth transition

Pros

Found it easy to handle and the migration process we had moving our company passwords from Lastpass was smooth. The customer support team has been cooperative too. Our account rep gets back to us quickly whenever we reach out.

Cons

After two weeks of use, I can't find anything to complain about yet.

“Easy to understand

Pros

Really simple to show new team members how everything works.

Cons

The app glitches sometimes and doesn't consistently display nordpass as a password option

“Doesn't let browsers save passwords

Pros

Pretty tidy interface. Appreciate that it doesn't allow password saving in browsers for security reasons.

Cons

Customer support could definitely use some work. Having phone support would be really helpful instead of just email or chat.

“Awesome password sharing feature

Pros

The password sharing functionality makes collaboration with team members so smooth. New employees can get up and running quickly without stressing about remembering complex passwords for daily tasks.

Cons

Can't stand that the one-time password doesn't work with the browser extension. You're forced to use the mobile app instead.

“Excellent 2FA feature

Pros

Working with my team has become so much easier since we can securely share credentials without anyone writing passwords on sticky notes anymore. The built-in 2FA is fantastic and I appreciate how it keeps all the codes organized right alongside the passwords.

Cons

Having to manage both an account password and master password gets confusing especially if you're not super tech-savvy.

“Easy to use system

Pros

It's so easy to use. Support team is professional and always there when you need help.

Cons

Would love to see some webinars for newcomers. That would really help with getting started.

“Convenient way of managing passwords

Pros

The password quality has definitely gotten better and I love how simple it makes managing all those passwords we're supposed to remember.

Cons

Getting the team on board initially was tough. Nobody wanted to try the password manager at first. Once they gave it a shot though, it became second nature!

“Irritating passwords

Pros

Seems way more secure for managing passwords compared to what Chrome offers

Cons

Constantly having to log back in is annoying and those pop-ups are pretty irritating

“Passwords in one place

Pros

I love having all my passwords centralized. Takes the security worry completely off my plate!

Cons

A bit pricey when you compare it to other options that offer similar features for less money.

“Ease of use stands out

Pros

So convenient to manage and the onboarding process was quick when we migrated over.

Cons

Sometimes you can't disconnect from certain websites that don't support the platform.

“Affordable for smaller companies

Pros

I handle password management for our 15-person team and this tool makes everything simple. The pricing works well for smaller companies like ours and the interface is well laid out.

Cons

I find myself having to type in the master password way more frequently than I'd like. It's definitely more annoying than other tools like Dashlane in that regard.

“Great experience so far

Pros

I've found this tool to be a game-changer for managing passwords across our team. The Chrome extension makes everything so much smoother when logging into different accounts. Haven't run into any issues yet and the whole experience has been really solid so far.

Cons

Can't access or edit payment methods and there's no way to view invoices or see billing breakdowns. This makes managing our account finances pretty frustrating.

“Easy to deploy

Pros

I was impressed by how quickly we got this up and running. Literally had SSO integrated with Azure AD and users provisioned in about 15 minutes. The ability to push out the browser extension through GPO policies across all major browsers made rollout smooth so everyone had access right when they got their invite emails. The browser extension itself is really snappy and picks up way more autofill opportunities than our previous solution. This means my team actually uses it daily instead of finding workarounds like they did with the old complex system we had before. Customer service is well-trained too. I had a question about syncing groups and got a response within minutes. Their setup guides are also pretty comprehensive.

Cons

Right now I honestly can't think of anything negative to say about this service. From the first demo call to pricing discussions, through the trial period, purchasing licenses and getting everything set up, the whole experience has been smooth sailing.

“Shared folders and passkeys

Pros

Appreciate how it handles shared folders and passkeys, plus the Google SSO integration is great.

Cons

The lack of a secrets manager and file sharing capabilities is frustrating, plus there's no shared 2FA option which makes collaboration more difficult.

“Browser extension works well

Pros

The browser extension runs really smoothly and does exactly what I need it to do.

Cons

Desktop version struggles with keeping itself current and often has trouble with updates.

“Centralized solution

Pros

It's great having everything centralized. Makes password sharing easy and finding what I need is simple. Haven't run into any issues or complications with the app so far.

Cons

The only downside is that I haven't explored all the features yet so I can't speak to how well everything else performs. Though I haven't run into any issues with password sharing so far.

“Would recommend to others

Pros

For me, it's simplicity stands out. This tool does an excellent job protecting my data and keeping everything secure. Would definitely recommend it to others!

Cons

Sometimes the autofill feature fails on me, though a quick app refresh always sorts it out.

“Everything is convenient

Pros

I really like how convenient everything is. Login details get filled automatically, sharing credentials with team members and managing who has access to what is simple. The secure notes feature is also a nice touch.

Cons

The pricing feels a bit steep compared to other options out there. Getting everything set up initially was more troublesome than I expected and the integration process could be smoother. I also run into connection issues when reopening the app. It's frustrating having to try multiple times to get it working and switching between the website and app doesn't always go smoothly.

“Saves time

Pros

The password sharing feature with colleagues is wonderful and adjusting permissions is simple when necessary. Plus, autofill really speeds things up and saves me tons of time throughout the day.

Cons

I get logged out way too often which is really annoying.

“Love the folder sharing feature

Pros

I'd say the folder sharing feature is what I like most. Makes it simple to communicate changes with my team and share passwords in bulk, track password health and keep everything organized in one spot.

Cons

The autofill feature gave me problems before and I actually had to reinstall the whole thing. I'm constantly having to log back in which gets pretty annoying. Updates can be tricky too since it sometimes conflicts with my device's security settings.

“Clean interface

Pros

The interface is clean and not cluttered at all, which I really appreciate. Sharing passwords with my team is not difficult and overall it's perfect for daily tasks. Really user-friendly too.

Cons

Customization options are pretty limited. What bothers me most is the UI. I really wish I could drag and rearrange categories in a different order to fit my workflow better.

“Secure password sharing

Pros

I can quickly generate strong passwords without having to memorize them and the auto-fill feature makes everything easy. Sharing credentials securely with coworkers is simple too.

Cons

There were a couple times when the app felt a bit sluggish and didn't respond as fast as I'd like.

“I use it for everything password related

Pros

It's so user friendly and sharing passwords with my team is not an issue. The interface design is really well thought out. This has become part of my daily routine for both work projects and personal stuff.

Cons

Can't really say anything negative about this system, except it gets a bit slow on Mac sometimes.

“Single password for everything

Pros

Really convenient having just one password for everything. Super easy to set up and I'm using it daily now!

Cons

I don't like the requirement for special characters in the master password.

“Makes collaboration easy

Pros

Makes it simple to control who has access to what through the admin panel. The ability to share information between different users in the system makes collaboration much smoother.

Cons

The time zone differences can be frustrating when you need support. Having to request new user access and then wait around for an email response really slows things down when you're trying to get team members set up quickly.

“Simple set up

Pros

I'm really impressed with how easy it is to share passwords across our entire team. Getting everything set up was simple and now I use this daily without any issues.

Cons

Gets annoying having to log back in so frequently though I understand it's for security reasons

“Makes password accessible across devices

Pros

I can access my passwords across all my devices and sharing them with team members has really boosted our productivity and made everything more flexible.

Cons

Hard to find any real downsides since everything functions well and looks polished.

“Feels safe

Pros

Nice how secure this feels when managing all my accounts and passwords, gives me real peace of mind knowing everything is protected.

Cons

I haven't really gotten familiar with some of the other features since I don't use it for certain accounts

“Ease of sharing passwords

Pros

Makes it super easy to share passwords securely with my team

Cons

The only downside is having to share passwords individually since there's no bulk sharing option available.

“Exactly what we needed

Pros

The password sharing capabilities work perfectly for our team's daily operations. Implementation across different browsers was simple and it integrates perfectly into our existing workflow.

Cons

Adding new users to the subscription can be a bit difficult at times. Thankfully, support responds quickly and they're really helpful with any issues.

“Superb password management software

Pros

It's been a game changer for password management. The security is excellent while still being very user-friendly. No more getting locked out of accounts because I forgot credentials! Team password sharing is flawless too. When I started my new job, my manager shared all the necessary logins instantly instead of me spending hours tracking everything down. It really boosts our team's productivity without sacrificing security and the time savings are huge.

Cons

Sometimes I experience lag when autofill kicks in on certain sites. The mobile app also feels slow compared to using it on desktop.

“Powerful security features

Pros

I really appreciate the strong security features, especially the zero-knowledge encryption that keeps our passwords completely safe. The interface is well-organized and makes password management easy for everyone on the team. Being able to share passwords securely between colleagues has made collaboration much smoother and more efficient.

Cons

At times there's a delay when syncing passwords between my devices. The mobile app also tends to act up during updates, temporarily blocking access when I need it most. I'd really appreciate more options to customize the interface to my liking.

“Complicated design

Pros

Password sharing across our organization works alright.

Cons

The interface feels complicated and I get logged out way too often. Using it on Safari is particularly frustrating.

“Helpful support staff

Pros

Setting up new users is not an issue. After testing several password managers over the years, this one stands out as the most reliable option we've found. When we've needed help, customer support has been responsive and helpful.

Cons

I honestly can't come up with any real complaints about this tool.

“Works well across all devices

Pros

I find the setup process simple and appreciate how smoothly it runs across all my devices. While I encounter occasional hiccups during daily use, the support team consistently resolves any problems quickly. What really stands out is the polished design. There's no feature bloat that might confuse someone who just wants basic functionality.

Cons

I ran into a couple of frustrating problems. First, I kept getting locked out of my business account even though I knew my password was right. Support said it might be because I have both personal and business accounts on the same device which they eventually sorted out. The other thing that really got to me was the password generator not saving properly a few times leaving me scrambling to reset passwords I thought were safely stored.

“Useful auto-fill feature

Pros

I love how simple it is to share login details with my team and the auto-fill feature works perfectly across different websites.

Cons

Unlocking through the browser extension feels a bit sluggish and could definitely be simpler.

“Generates passwords and stores them

Pros

It automatically creates passes and keeps them secure for me. Makes everything so much simpler and safer.

Cons

I keep getting logged out whenever I close my browser. The only workaround is changing the settings to "never log out" but that feels less secure. Hopefully they fix this soon because it's a pain to keep logging back in.

“Userfriendly interface

Pros

I love how reliable it has been, never lets me down. The Touch ID integration on Mac is amazing and the interface is really user-friendly with everything organized perfectly. Having ChaCha20 encryption gives me confidence when sharing sensitive notes and passwords.

Cons

The only downside I can think of is that it takes a while to load when you're starting it up.

“Can add notes to entries

Pros

Been using this daily for a while now and it is really smooth. Passwords stay organized in neat categories, plus you can make your own custom ones. What I really appreciate is being able to add notes to entries. Saves me from creating multiple records when I just need to jot down extra details. It's like the Apple of password managers, everything just works without any fuss.

Cons

There seems to be some glitch with my account setup. I can't share any of the company passwords after being added to our organization. Since I don't need this feature very often though, its not a major issue for me.

“Perfect for our mid-sized company

Pros

I found NordPass simple to roll out across our medium-sized company. Everyone picked it up immediately and started using it daily without any problem. The password import from browsers was smooth and sharing credentials with specific teams became effortless. Now we have clear visibility into which passwords need updating for better security. The support team has been great. They walked us through onboarding and quickly adjusted our seat count as we expanded our team.

Cons

The sharing system changed between our demo and actual implementation. They switched from groups to folders which isn't ideal for our setup but we're adapting to make it work.