Total 46 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

61%

4

Stars

17%

3

Stars

7%

2

Stars

2%

1

Stars

13%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

KT

Kristina T.

Education Management, 1-10 employees

Less than a year

4.0
February 2026

interactive presentations for class

Pros

One feature I have enjoyed most is the draggable elements option. As it lets both my students and me move items around even while the presentation is running which makes lessons much more interactive.

Cons

The part that has been the most frustrating in it is the user interface. As it is fairly hard to navigate and locating the interactions doesn't come across as user friendly to me.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

MS

Mayank S.

Marketing and Advertising, 1-10 employees

Less than 6 months

1.0
June 2025

paid plan feels ineffective

Pros

After trying the paid plan for a week, I honestly couldn't find any real benefit in it. As nothing in the tool felt particularly useful or effective during that time.

Cons

paid plan just doesn't deliver much value. Also the animation features are not good to work with and overall I wouldn't recommend using it right now.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

4

Functionality

3

VB

virginie B.

Professional Training & Coaching, 1-10 employees

More than a year

3.0
May 2025

visually engaging but takes time

Pros

Genially helps you create interactive, eye-catching educational content. Plus it makes training sessions, quizzes and presentations much more dynamic.

Cons

Interface takes some getting used to, a number of advanced features are restricted in the free version and heavier projects can become slow.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

SR

Sanne R.

Marketing and Advertising, 1-10 employees

Less than a year

1.0
February 2025

awful support and refund mess

Pros

I have not actually used the software, so I cannot really comment on that.

Cons

The customer service and communication are terrible. You often wait weeks for a reply, if you can reach them at all. I subscribed in November 2023, then realized it was not for me, so I canceled to stop it from renewing. Even so they still mistakenly charged me $250. Later they admitted that I had canceled but they still have not refunded my money. They just keep making excuses. I want my money back and I want nothing more to do with this company.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

1

Functionality

3

AD

Adrien D.

International Trade and Development, 1-10 employees

More than a year

3.0
January 2025

Support team makes things worse

Pros

At this point I do not really see any advantages anymore especially now that I know no one replies when you send an email to support.

Cons

Well lack of response from your team really hurts the customer relationship and shows you don't care about users. Also the software is not accessible as navigation is very hard and finding information inside a Genially presentation is complicated.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

2

Functionality

6

NM

Niall M.

Computer Hardware, 1-10 employees

Less than 6 months

1.0
December 2024

misleading annual billing setup

Pros

It looks like the platform has some useful tools for digital publishing.

Cons

The subscription setup feels misleading because most plans are really annual commitments. As they show the cost as a monthly breakdown but they do not clearly tell you upfront that you will be charged for the full year immediately.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

7

Functionality

6

JA

Jade A.

E-Learning, 1-10 employees

Less than a year

4.0
December 2024

colorful templates spark creativity

Pros

The colorful game templates are a big plus. There are plenty of gamification options to work with which makes it possible to get really creative and customize activities around students needs. It feels a lot like Canva but built for gamification.

Cons

One frustrating part has been the communication during the holiday season. As I have been trying to upgrade my account to the Author subscription at the Black Friday price and even though they said it could be done, I still have not heard back.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

4

Functionality

8

JS

Juan S.

Writing and Editing, 1-10 employees

More than a year

1.0
September 2024

Freezes which is annoying

Pros

I do like the style of the platform and the way it presents ideas and templates.

Cons

The site has been having several issues. Like I used to have no trouble logging in or creating a presentation but now once I reach the dashboard, it just freezes and won't let me do anything. Let me tell you that my internet connection is fine and this doesn't happen with other websites.

Rating Distribution

Ease of use

3

Value for money

6

Customer Support

6

Functionality

6

MC

Maria C.

E-Learning, 1-10 employees

Less than 6 months

5.0
September 2024

pretty easy to use!

Pros

It is pretty easy to use and I really appreciate being able to insert media while also having control over how people move through the pages.

Cons

In some exercises, I can only add one item at a time which is a major limitation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SJ

Sebastian J.

Design, 1-10 employees

Less than 6 months

1.0
May 2024

Worst support!

Pros

I did not even get far enough to evaluate any of those points.

Cons

The support was laughably bad. Also because of technical limits, the product cannot be embedded into my page builder, Oxygen so it is completely useless for me. Plus I contacted support to ask for a refund for my paid premium subscription. Instead of a refund they only offered to switch me to a cheaper plan. I replied that this was not a solution as I still wouldn't be able to use the product on any plan and I clearly asked to cancel my subscription. After that I never got another response. In the end I paid 90 euros for nothing and could not even get a proper reply. Needless to say, I would not recommend this product to anyone. Thanks for nothing.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

MD

Maria D.

Primary/ Secondary Education, 1-10 employees

Less than a year

5.0
April 2024

creative lessons are available!

Pros

It lets us present content in ways that go beyond the usual slideshow format, create escape rooms and quizzes and also make use of AI features.

Cons

As a teacher I use the free version but in other contexts not everyone can afford to pay for it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ST

Sara T.

Primary/ Secondary Education, 11-50 employees

More than a year

1.0
March 2024

saved work keeps disappearing

Pros

Genially is simple to use and you can create multiple projects without much trouble.

Cons

The biggest problem is that my work does not actually stay saved. Even when I save the changes before leaving, they're gone when I come back. I am tired of having to redo everything.

Rating Distribution

Ease of use

3

Value for money

6

Customer Support

6

Functionality

2

DV

Daniela V.

E-Learning, 51-100 employees

More than a year

5.0
October 2023

Interactive animated designs

Pros

Being able to create interactive and animated content is the part I enjoyed most about Genially.

Cons

I did not come across any unpleasant aspects while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Marilyn M.

Higher Education, 101-500 employees

More than a year

5.0
September 2023

Always offer engaging lessons

Pros

The content I create with Genially really helps my students stay focused. That's mostly because it is interactive, has bright visuals and produces high quality results.

Cons

At this point I honestly haven't come across any downsides. That may also be because I am very motivated and enthusiastic about using the tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

OO

Olteanu O.

Primary/ Secondary Education, 51-100 employees

More than a year

5.0
July 2023

creative tools that deliver

Pros

Genially is a user friendly product with plenty of tools to work with.

Cons

There really is not anything about it that I like the least.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Education Management, 51-100 employees

More than a year

5.0
July 2023

comes with full of possibilities

Pros

It lets you create presentations with lots of interactive elements, along with escape rooms and different kinds of games.

Cons

free version comes with quite a few limitations especially since it doesn't let you download presentations. The games could also be more structured.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AK

Anais K.

E-Learning, 1-10 employees

More than a year

5.0
June 2023

lots of fun templates available

Pros

There are lots of templates available in different styles which gives us plenty of variety to work with. Also it is possible to create colorful, engaging presentations with animations and you can download them as PDF or JPG files. You can also share them through an online or offline link so the animations can still be viewed and having the option to password-protect presentations is really useful.

Cons

Interactive PDFs have not worked properly for me. Also a large number of the templates are geared toward teachers, so there are fewer suitable options when creating content for adults.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

E-Learning, 1-10 employees

Free Trial

5.0
June 2023

Pretty perfect for infographics

Pros

When it comes to creating infographics, Genially is really excellent!

Cons

I was happy with everything in it. So there is nothing I can really criticize.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MPP

Magda Patricia P.

Primary/ Secondary Education, 500+ employees

More than a year

5.0
June 2023

versatile design tools

Pros

I love how flexible it is. Plus being able to play around with shapes and colors, insert videos, sounds and different elements, then move, arrange and resize everything however I want gives me a lot of creative freedom.

Cons

The only downside is that image handling feels somewhat limited.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

BL

Bastien L.

Management Consulting, 101-500 employees

More than a year

5.0
June 2023

publishing works well

Pros

Publishing and sharing work really well. Also there are plenty of templates to choose from and it offers lots of interactive features.

Cons

There is no option to publish in private mode.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FT

Flor T.

Telecommunications, 51-100 employees

Free Trial

5.0
May 2023

Pretty engaging tool

Pros

It has many features for building a full, interactive presentation that really keeps viewers interested. And overall the platform is engaging and fun to use.

Cons

Up to this point I have not come across anything I dislike. It feels simple to use and still offers a lot of options, even in the free version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ST

Sofi T.

Marketing and Advertising, 1-10 employees

More than a year

4.0
April 2023

User friendly

Pros

its simple to use, feels different from other tools and the interactive features are really amazing.

Cons

At first it takes a little time to get used to how everything works but there are very helpful videos that explain it well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

AKK

Ann Katrin K.

E-Learning, 1-10 employees

Less than a year

5.0
March 2023

Packed with great features

Pros

Customizing the built-in presentation templates or creating one from scratch is really easy. Also there are plenty of interactive and multimedia features which make presentations feel much more engaging than a standard slideshow. And since it is co-funded by the EU, it also seems more aligned with EU data protection requirements than many other platforms. Even with minimal effort, the end result can look very detailed and polished.

Cons

Sometimes the sheer number of available options can feel a bit overwhelming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IL

Ivan L.

Telecommunications, 500+ employees

More than a year

5.0
February 2023

user friendly for everyone

Pros

The best part is how much freedom it gives you to add different options and it is way too easy to use. Even someone with no experience can pick it up and use it naturally without much effort. Also it was adopted very quickly across all our departments which shows how accessible it is for different kinds of users.

Cons

One issue I'd mention is that when you create content under one account and then share it with other accounts, you're really only sharing access to use it. If the original account deletes that content, everyone else loses it too. That can cause problems at times and it would be much better if content could be copied from one account to another without those limitations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

LG

Lourdes G.

Supermarkets, 500+ employees

Less than a year

4.0
January 2023

Very practical tool

Pros

It is very simple to use, comes with a wide variety of resources and publishing content is really easy.

Cons

I noticed that a lot of the features are not enabled in the free version.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

KP

Karen P.

Insurance, 11-50 employees

Free Trial

5.0
December 2022

feature rich software

Pros

The program comes with a wide range of functions and features which makes it very complete and useful for creating different kinds of content.

Cons

Some of the options can be a little complicated to use at first.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VP

Victor P.

Management Consulting, 51-100 employees

Less than a year

5.0
December 2022

Comes with endless customization options

Pros

Genially lets me create presentations with a really wide range of customization options, so I can adjust the design and content exactly the way I want.

Cons

Honestly I have not come across any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RB

Raphael B.

Insurance, 500+ employees

More than a year

4.0
December 2022

Reliable tool!

Pros

There are lots of features available and it's also possible to get inspiration from creations shared by other users.

Cons

With the free version, we cannot publish our project privately

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

CE

Carla E.

Marketing and Advertising, 51-100 employees

More than a year

5.0
December 2022

highly user friendly!

Pros

One thing I really enjoy is the interactive content it offers and you can customize the entire presentation however you want. Also it is easy to use which makes it a good fit for all kinds of users.

Cons

I really have not run into any issues. It has improved a lot over the years and the updates seem to have fixed any problems it may have had in the beginning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DL

Delphine L.

Higher Education, 1-10 employees

More than a year

5.0
November 2022

visual creation powerhouse

Pros

Genially is an outstanding and comprehensive tool for interactive visual communication. This online platform offers extremely rich content and a very appealing interface, making it possible to create original infographics and presentations, as well as animated interactive images for training sessions and escape games. On top of that it includes hundreds of customizable templates which makes the software not only highly capable but also very beginner friendly by giving users plenty of options. Another strong point is the variety of sharing methods available. Which means creations can be exported as PDF, in HTML or embedded with code. Finally it has built a large user community which is a valuable source of support when creating your own content.

Cons

Aside from a few very occasional network interruptions, I really have nothing negative to say about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TQ

Teresa Q.

Hospital & Health Care, 500+ employees

More than a year

5.0
November 2022

interactive presentations made simple

Pros

Turning important information into clear, interactive presentations is really easy with Genially. Plus it is very user friendly and makes the whole creation process feel simple and approachable.

Cons

Nothing major comes to mind. The platform is user friendly for building what we need and the templates make getting started much easier. Without them, the starting point could feel a bit more complicated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ST

sabine T.

E-Learning, 11-50 employees

Less than 6 months

4.0
November 2022

Engaging classroom tool

Pros

It is a very engaging tool to use in class and really captures the students interest.

Cons

Well it is a shame the guides aren't available in Dutch. If they were, I could use many more of your features and tools. Right now that often makes things difficult.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

JD

Jean D.

E-Learning, 1-10 employees

More than a year

5.0
October 2022

great templates for non-designers

Pros

Even without any graphic design skills, this works really well. I also really like the flexibility and wide variety of templates available.

Cons

The pricing model has a negative effect on how easily content created in it can be used with other tools or platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YC

Yared C.

Primary/ Secondary Education, 11-50 employees

More than a year

2.0
October 2022

pretty confusing setup

Pros

It's really strong when it comes to customization, building presentations and storing content and images. Also there are plenty of elements available to personalize projects and animate data and being able to collaborate online with other people is a very useful feature.

Cons

Well it is not very user friendly so making presentations is not easy for a beginner. Also it does not work with Excel which most companies use regularly. On top of that it is expensive.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

8

Functionality

4

SA

Sandra A.

Primary/ Secondary Education, 51-100 employees

More than a year

5.0
September 2022

lessons that are engaging

Pros

This has become an essential classroom tool for me especially during English lessons because it helps turn them into interactive sessions that are much more enjoyable for students.

Cons

Using it can feel a bit complicated at first especially in the beginning. Even so, it is definitely worth taking the time to learn.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL

Adrien L.

Wholesale, 101-500 employees

More than a year

5.0
September 2022

Overall excellent tool!

Pros

Using it is easy and the design looks great too. Also the interface is clean and simple like no clutter, no ads and no unnecessary features. It even offers lots of content including an image library, vector shapes, editable diagrams and modern, professional presentation templates that are updated regularly. Another big plus is that presentations save automatically after each action without slowing you down. You can also export a project as PDF or HTML for offline use or embed it on a website using embed code, social media and more. Honestly it is excellent.

Cons

There is very little to complain about, aside from the occasional network interruption probably linked to system updates. Even then it has not affected my work at all and nothing was lost.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JMN

Josep Maria n.

Primary/ Secondary Education, 500+ employees

Less than 6 months

5.0
September 2022

Easy to share projects

Pros

Being able to share the creations I make with my classmates is really valuable.

Cons

Some resources are a bit complex to use and it also depends on having an internet connection.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Utilities, 1-10 employees

Less than a year

5.0
August 2022

web-based sharing that shines

Pros

It is web-based which is a big plus. As I can just send a link instead of dealing with large attachments or low-quality images that don't support video.

Cons

At first the editor felt a bit awkward to use and some tools were placed in spots that were hard to find.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PG

Pascual G.

Computer Software, 51-100 employees

Less than a year

5.0
August 2022

Useful in so many ways

Pros

Across our organization Genially has been useful in a lot of different ways. It lets us add interactive elements and content layers that help hold people's attention through a more story-driven style, all without needing any programming skills. We can also include audio and video without any trouble which gives our presentations more reach and impact. Plus it's helpful that we can add buttons for the main social networks or simply share the link by email, so everything stays accessible from one place.

Cons

It would be really nice if the free version included more templates that could be downloaded and used. It also depends heavily on having an internet connection and access to templates is tied to the plan you pay for. Though the animation area is genuinely very good but other tools like Powtoon seem to have gone a bit further when it comes to interactive video-style presentation handling.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EP

Estela P.

E-Learning, 500+ employees

More than a year

5.0
August 2022

The best for interactive learning

Pros

After using this software for a long time, I have watched it add more sections and features over time which is why it has become my favorite. The way it can be embedded into an educational platform is also incredible and really adds a lot of value.

Cons

sometimes I have trouble viewing it properly on a cell phone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NG

Natalia G.

E-Learning, 1-10 employees

More than a year

5.0
July 2022

Pretty perfect for classes

Pros

Genially is the app I rely on most in my daily routine both for work and for classes. I use it mainly for teaching purposes but it also helps me present and communicate ideas clearly. Overall it is visual, user friendly and very appealing.

Cons

It still does not perform well on tablets or mobile phones.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Chrysanthos S.

Education Management, 500+ employees

Less than a year

5.0
June 2022

Top gamified lessons

Pros

When it comes to using gamification in learning, this is probably the strongest tool I have seen. It offers several attractive themed templates to work with and the escape room options are especially fun and engaging for students. On top of that the media library is rich, with a wide variety of background images to choose from. The animation features also play a big role in building interactive materials. Overall I honestly do not think there is another platform out there that delivers this same level of gamified lessons.

Cons

I do not really have any major complaints. If I had to mention one thing, it would be the absence of real-time collaboration which is something I wish Genially included.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AO

Arzu O.

Information Technology and Services, 500+ employees

More than a year

4.0
June 2022

makes things fun!

Pros

Able to put together professional-looking visual content quickly is the biggest benefit for me and it makes my presentations much more engaging and enjoyable.

Cons

To me the features are already good enough because the whole point is to work fast and keep things simple. If it had much more, we would probably need a more technical tool and that would just make things more complicated. The only thing I still miss is the ability to collaborate with teammates on projects. So that would be a really nice addition.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

FF

Frederic F.

E-Learning, 1-10 employees

More than a year

5.0
May 2022

Quick to learn and use

Pros

It's very easy to work with and within just a few minutes you can already start using it confidently.

Cons

At times some features feel a bit limited and only cover the basics.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EG

eric g.

Computer Software, 1-10 employees

Less than 6 months

3.0
May 2022

interactive flyers, frustrating billing

Pros

The interactive flyer project turned out to be a really nice communication tool and worked well for presenting content in a more engaging way.

Cons

monthly subscription setup feels like a complete rip-off. They keep charging every month without any warning and if you try to switch to an annual plan, they refuse to subtract the first months you already paid, even though that option is presented at the beginning.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

ME

Miguel E.

E-Learning, 1-10 employees

Less than a year

4.0
April 2022

Allows me to be creative

Pros

Genially really gives me plenty of room to be creative and bring ideas to life, then publish them without any hassle.

Cons

I'd still love to see more white-label options on their own server especially a white-label URL feature so I wouldn't need to move content over to my own site.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10