Education Management, 1-10 employees
Less than a year
“interactive presentations for class”
Pros
One feature I have enjoyed most is the draggable elements option. As it lets both my students and me move items around even while the presentation is running which makes lessons much more interactive.
Cons
The part that has been the most frustrating in it is the user interface. As it is fairly hard to navigate and locating the interactions doesn't come across as user friendly to me.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
Less than 6 months
“paid plan feels ineffective”
Pros
After trying the paid plan for a week, I honestly couldn't find any real benefit in it. As nothing in the tool felt particularly useful or effective during that time.
Cons
paid plan just doesn't deliver much value. Also the animation features are not good to work with and overall I wouldn't recommend using it right now.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
4
Functionality
3
Professional Training & Coaching, 1-10 employees
More than a year
“visually engaging but takes time”
Pros
Genially helps you create interactive, eye-catching educational content. Plus it makes training sessions, quizzes and presentations much more dynamic.
Cons
Interface takes some getting used to, a number of advanced features are restricted in the free version and heavier projects can become slow.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Marketing and Advertising, 1-10 employees
Less than a year
“awful support and refund mess”
Pros
I have not actually used the software, so I cannot really comment on that.
Cons
The customer service and communication are terrible. You often wait weeks for a reply, if you can reach them at all. I subscribed in November 2023, then realized it was not for me, so I canceled to stop it from renewing. Even so they still mistakenly charged me $250. Later they admitted that I had canceled but they still have not refunded my money. They just keep making excuses. I want my money back and I want nothing more to do with this company.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
1
Functionality
3
International Trade and Development, 1-10 employees
More than a year
“Support team makes things worse”
Pros
At this point I do not really see any advantages anymore especially now that I know no one replies when you send an email to support.
Cons
Well lack of response from your team really hurts the customer relationship and shows you don't care about users. Also the software is not accessible as navigation is very hard and finding information inside a Genially presentation is complicated.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
2
Functionality
6
Computer Hardware, 1-10 employees
Less than 6 months
“misleading annual billing setup”
Pros
It looks like the platform has some useful tools for digital publishing.
Cons
The subscription setup feels misleading because most plans are really annual commitments. As they show the cost as a monthly breakdown but they do not clearly tell you upfront that you will be charged for the full year immediately.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
7
Functionality
6
E-Learning, 1-10 employees
Less than a year
“colorful templates spark creativity”
Pros
The colorful game templates are a big plus. There are plenty of gamification options to work with which makes it possible to get really creative and customize activities around students needs. It feels a lot like Canva but built for gamification.
Cons
One frustrating part has been the communication during the holiday season. As I have been trying to upgrade my account to the Author subscription at the Black Friday price and even though they said it could be done, I still have not heard back.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
4
Functionality
8
Writing and Editing, 1-10 employees
More than a year
“Freezes which is annoying”
Pros
I do like the style of the platform and the way it presents ideas and templates.
Cons
The site has been having several issues. Like I used to have no trouble logging in or creating a presentation but now once I reach the dashboard, it just freezes and won't let me do anything. Let me tell you that my internet connection is fine and this doesn't happen with other websites.
Rating Distribution
Ease of use
3
Value for money
6
Customer Support
6
Functionality
6
E-Learning, 1-10 employees
Less than 6 months
“pretty easy to use!”
Pros
It is pretty easy to use and I really appreciate being able to insert media while also having control over how people move through the pages.
Cons
In some exercises, I can only add one item at a time which is a major limitation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, 1-10 employees
Less than 6 months
“Worst support!”
Pros
I did not even get far enough to evaluate any of those points.
Cons
The support was laughably bad. Also because of technical limits, the product cannot be embedded into my page builder, Oxygen so it is completely useless for me. Plus I contacted support to ask for a refund for my paid premium subscription. Instead of a refund they only offered to switch me to a cheaper plan. I replied that this was not a solution as I still wouldn't be able to use the product on any plan and I clearly asked to cancel my subscription. After that I never got another response. In the end I paid 90 euros for nothing and could not even get a proper reply. Needless to say, I would not recommend this product to anyone. Thanks for nothing.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Primary/ Secondary Education, 1-10 employees
Less than a year
“creative lessons are available!”
Pros
It lets us present content in ways that go beyond the usual slideshow format, create escape rooms and quizzes and also make use of AI features.
Cons
As a teacher I use the free version but in other contexts not everyone can afford to pay for it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Primary/ Secondary Education, 11-50 employees
More than a year
“saved work keeps disappearing”
Pros
Genially is simple to use and you can create multiple projects without much trouble.
Cons
The biggest problem is that my work does not actually stay saved. Even when I save the changes before leaving, they're gone when I come back. I am tired of having to redo everything.
Rating Distribution
Ease of use
3
Value for money
6
Customer Support
6
Functionality
2
E-Learning, 51-100 employees
More than a year
“Interactive animated designs”
Pros
Being able to create interactive and animated content is the part I enjoyed most about Genially.
Cons
I did not come across any unpleasant aspects while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Higher Education, 101-500 employees
More than a year
“Always offer engaging lessons”
Pros
The content I create with Genially really helps my students stay focused. That's mostly because it is interactive, has bright visuals and produces high quality results.
Cons
At this point I honestly haven't come across any downsides. That may also be because I am very motivated and enthusiastic about using the tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Primary/ Secondary Education, 51-100 employees
More than a year
“creative tools that deliver”
Pros
Genially is a user friendly product with plenty of tools to work with.
Cons
There really is not anything about it that I like the least.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 51-100 employees
More than a year
“comes with full of possibilities”
Pros
It lets you create presentations with lots of interactive elements, along with escape rooms and different kinds of games.
Cons
free version comes with quite a few limitations especially since it doesn't let you download presentations. The games could also be more structured.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
More than a year
“lots of fun templates available”
Pros
There are lots of templates available in different styles which gives us plenty of variety to work with. Also it is possible to create colorful, engaging presentations with animations and you can download them as PDF or JPG files. You can also share them through an online or offline link so the animations can still be viewed and having the option to password-protect presentations is really useful.
Cons
Interactive PDFs have not worked properly for me. Also a large number of the templates are geared toward teachers, so there are fewer suitable options when creating content for adults.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
Free Trial
“Pretty perfect for infographics”
Pros
When it comes to creating infographics, Genially is really excellent!
Cons
I was happy with everything in it. So there is nothing I can really criticize.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Primary/ Secondary Education, 500+ employees
More than a year
“versatile design tools”
Pros
I love how flexible it is. Plus being able to play around with shapes and colors, insert videos, sounds and different elements, then move, arrange and resize everything however I want gives me a lot of creative freedom.
Cons
The only downside is that image handling feels somewhat limited.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Management Consulting, 101-500 employees
More than a year
“publishing works well”
Pros
Publishing and sharing work really well. Also there are plenty of templates to choose from and it offers lots of interactive features.
Cons
There is no option to publish in private mode.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10