1440 Reviews

“Responded with effective solutions

Pros

Our partnership with 1440 started around three or four years ago. We were initially interested in their Translation Studio product but after reviewing it, we noticed that some essential features for our needs were missing. They listened to our feedback and over several months, they worked alongside us to enhance the tool. Once they helped with the implementation, we faced some issues but they were quick to resolve them and collaborate with us to find solutions. Everything is running smoothly now and we are in the process of onboarding more user groups to use Translation Studio for their customer interactions. We couldnt ask for better partners than 1440.

Cons

Initially the platform lacked some important features, and customization for specific requirements was somewhat limited. But with time they made improvements. So I have nothing major to share.

“Support is available in Several Languages

Pros

1440 was able to meet a complex set of requirements within tight timelines which made the transition to service replies very smooth. We are continuing to work with them to expand our capabilities further. The product is fantastic and the team is amazing. Jon and his team have kept up excellent communication and have been incredibly helpful at every step of the process.

Cons

I feel that the setup process can be a bit challenging for some, and reporting customization has some room for improvement. Ive also experienced minor performance slowdowns during heavy usage, but the team continues to make improvements, ensuring a seamless experience.

“Cost Effective and Customer support is good

Pros

We implemented Translation Studio for Knowledge Base, Cases and custom Case Comments across two regions and five languages within both internal and Partner Portals. As others have mentioned the tool reduces translation costs and benefits our partners. We truly admire the real time support they offer during development and continue to rely on them even after the rollout. Overall, the quality of their support stands out to us when compared to other apps we have used.

Cons

There are limitations in real time translations, with occasional errors and a slower onboarding process. But considering the pros, they are negligible.

“Quite an advanced app

Pros

As someone who worked extensively on translating metadata I know the challenges involved especially when working with human translators which can get costly. This app eliminates that burden, translating not only metadata but also data and chat conversations which is the biggest advantage. Plus the app considers conversational context, not just word for word translations using generative AI. Not to mention, Jon and his team offer exceptional support which really sets this app apart.

Cons

While the AI translations are generally great, there are moments when it misses some human-like nuances and struggle with idiomatic phrases

“Best expertise and service

Pros

We are very satisfied with our partnership. Their support has been amazing throughout and they were incredibly quick to respond when we integrated them into our Customer Experience platform.

Cons

The integration process is often slow which annoys me and several advanced features are only available in higher tier plans.

“Offers exceptional services

Pros

Working with Christian and the Reputation Studio team is always a pleasure. Our calls are always filled with energy and packed with valuable insights. They bring up topics that were completely new to us and have been essential in improving our business and processes. This level of insight is hard to find and I am very grateful for it. So I highly recommend it others!

Cons

Nothing too major but keep in mind that somes integrating across multiple platforms can present some challenges.

“User friendly software with great support

Pros

The software is easy to use and highly customizable. We have received great feedback from our users and teams. It is user friendly and because the Review object layouts and fields are customizable, it has streamlined the process for our teams making it quicker and more efficient to respond to reviews and reducing average handling times. We use it within Salesforce Service Cloud and the layout of it is much more user friendly than the default Salesforce case layouts.

Cons

I feel like it would be great to see a history of updated Google Play reviews although this may already be in development. That said it has provided effective workarounds for Google Play reviews.

“Top product and even better customer support

Pros

It was great working with Matt and Erin during our Reputation Studio setup. They were always responsive to any issues during setup, testing and beyond and our team felt fully supported throughout the process. A few months post launch, the feedback from our CX team has been overwhelmingly positive. Now we can manage all reviews in one place which has been a massive time saver. Plus we have a complete view of our company's reviews. I highly recommend this company and their product.

Cons

Certain integrations require development effort and I noticed that the more advanced plans can get a bit expensive.

“Strong and Adaptable tool for Managing Product reviews

Pros

We chose Reputation Studio to streamline the process of handling customer reviews for our agents for three main reasons. Firstly it met our requirements including handling reviews and questions from multiple platforms (Apple/Android app reviews across regions). Plus it integrates smoothly with Zendesk, where agents answer reviews; and the team demonstrated the products ability to scale quickly. During the Beta phase of the Zendesk integration, Jon and his team took it live, adjusting its design as we moved forward. Later we needed to respond to Reddit posts and once again, the team delivered by creating a flexible solution for agents. Also it is easy to add subreddits and we even get sentiment analysis on Reddit posts! The Reputation Insights feature is great for evaluating customer sentiment and it provides useful, flexible reporting. Working with them has been a fantastic experience and we are excited to implement more channels and features from their roadmap.

Cons

Nothing to share when it comes to cons.

“Great software!

Pros

I like how it handles all my logistics needs in one place. The order management features work easily and I get comprehensive support for tracking shipments and managing the entire supply chain process.

Cons

The interface could really use a design refresh and the daily limit on free conversions is pretty restrictive.

“Solid CRM for Online Sales

Pros

I really like everything is all in one place, all my customer details, order information and management tools are right there when I need them. It makes things so much easier for me.

Cons

Nothing really bothers me about it, everything functions exactly as it should for its intended purpose.

“Simplified reviews and Q&A engagement

Pros

1440 software integration with our SFDC tool allows our agents to smoothly navigate consumer contacts without losing track of following the necessary compliance guidelines. Overall it has been very adaptable to meet our needs and their support team has been pretty attentive.

Cons

No complaints. Though sometimes Salesforce can be a bit slow to load which is where it comes into play.

“Loved it

Pros

Reputation Studio has helped us manage our reviews more efficiently with impressive reporting. Our implementation was more challenging due to our dual branding but they pulled it off in no time. Whenever we reach out with questions or when a new feature is added, the entire team response quickly. Also automating processes has been a game changer for us especially given the volume of reviews we get. Overall it's been a great experience and the tool has been invaluable.

Cons

When handling high volume translations, performance can degrade and I did not like the fact that the cost of advanced features is quite high.

“Offers excellent value for the price

Pros

I find this platform the best to work with. They genuinely listen to new ideas. Plus, I love collaborating with this team, their support has been pretty essential to our success as our needs have evolved.

Cons

Whenever there have been any gaps or issues the team has always been quick to come up with solutions. So no issues to share on my end.

“Integrate well with our setup

Pros

The ease of use is what stands out the most to me, not to mention, it integrates seamlessly with our existing Salesforce setup. And it has helped us connect with consumers more quickly and personally.

Cons

There really are not many complaints except for the occasional glitches we face after updating the software. These are rare and usually addressed and fixed quickly.

“Essential tool for daily operations

Pros

Converting file formats is very fast and never corrupts anything. The webpage has a clean, simple design that's really easy to use. I've never encountered any artifacts in my converted files and the range of capabilities is impressive. What I really appreciate is the complete absence of popups and ads and you don't have to worry about site safety or file security.

Cons

I really wish there was a desktop or mobile app that could work without internet. I get that it's cloud based but constantly needing a connection really limits when and where I can use it effectively.

“The best fit for our company

Pros

As a large food service and retail manufacturer, we're constantly dealing with new communication channels. Reviews have been around for a while, but for companies like ours, with lean teams who rely on tech for efficiency, finding the right solution has always been tough. Then I came across Reputation Studio, and let me tell you, its a game changer. It pulls together all our reviews and Q&A from Amazon, retailers via Bazaarvoice, and even our social platforms into one place. No more logging into a bunch of platforms and manually copying data into our CRM. After hearing them speak at a SOCAP event, I had to check them out, and they definitely delivered on every promise. On top of the great solution, their team is amazing. From the CEO to the VPs and technical experts, they're all personable, fun, and super supportive every step of the way. Honestly, they're the whole package, and I canr recommend them enough

Cons

I really cant think of anything to mention here

“Had an outstanding experience

Pros

We have been collaborating with this tool for over three years. My role is to bring innovative and time saving solutions to my clients and this team has never let me down. They keep me in the loop on new features well after the client application has been delivered. In short they are truly a long term partner. Also their presentations are easy to follow, relate directly to real world business situations and are always tailored to the client. I cannot help but praise how much effort they put into understanding their clients businesses and products. Whenever I make a special request Christian and the team always deliver. Overal it is a pleasure working with them and choosing it will be the best decision you ever make.

Cons

I feel like the user interface can feel a bit overwhelming for newcomers but it gets better with time.

“Excellent tool backed by an amazing team

Pros

As an SI, Ive worked with this software multiple times, and I love implementing it for my clients. Not only does it provide immense value for reputation management, but their team genuinely cares about customer outcomes. Unlike other app vendors who just sell you a license and walk away, theyre truly invested in ensuring customers see the benefits they were promised. Im also a big fan of the Service Cloud integration. It lets us seamlessly incorporate the software into existing Service Cloud setups and leverage Omni-Channel, Entitlements, and Milestones without needing separate functions or custom objects. This product is fantastic, and the team is even better

Cons

Real time translation is great, but it might not meet every business's needs. Also, there's no offline functionality, which could be helpful for some businesses.

“Affordable File Conversion Solution

Pros

The file conversion service they offer is fantastic and it handles format changes instantly. Their website has a clean, simple interface that's really user friendly.

Cons

The interface looks outdated and could really use some modernizing, though honestly I'm just there to get my files converted so the appearance doesn't bother me too much.