Sales Layer Reviews

“simple updates and flawless syncing

Pros

Right from the start, the platform feels simple for us and doesn't require hours of training to figure out. Updating products, categories and filters is fast and easy and it only takes a few clicks to make changes. Those updates sync to our website without any problems which makes day-to-day management very reliable for us.

Cons

There's honestly nothing to complain about in terms of everyday use, since it handles regular updates without any trouble. The only possible downside is that the lower-priced plans may feel limiting for a larger company because of the restrictions on users and channels.

“fantastic setup and product data access

Pros

From day one, getting started was quick for us because the support was there which made the setup process fast and easy. All product information is kept in one place, so it's very convenient for us to search, edit, save and export what we need. The different export formats are also really helpful for sharing information with non-IT users across the company and the quality reports are clear, easy to understand and simple to export.

Cons

A few parts of the product information editing page could still be better. After saving an edited article, it keeps us on the same page instead of taking us back to the product list which would be more practical. Some fields could also be made more user-friendly when editing.

“powerful features and flexible data

Pros

Having access to such a broad feature set, along with the flexibility to organize product data in different ways, has been really valuable for us. The integrations with multiple sales channels also work very well.

Cons

Getting everything set up required a lot of effort on our side, although that was pretty much unavoidable because of how much data we needed to handle.

“centralized catalog with growing adoption

Pros

Using this PIM has made it much easier to keep our product catalog centralized and updated. It also gave us the ability to create an e-commerce platform where customers can view stock availability, technical data sheets and commercial terms all in one place. That has noticeably improved the customer experience and adoption continues to grow day by day.

Cons

There are not many customization options. Also, the catalog login does not support usernames which is something we need, since it currently allows access with only a password.

“Simple to use

Pros

The platform is easy to use and very user friendly. Also making modifications are quick and simple and one thing i like the most is that the site operates very smoothly.

Cons

I do not have many negative things to say but one issue that was a bit frustrating at first was that you could only upload one image at a time. You had to create a .zip file to upload multiple images at once but this was eventually fixed.

“Quite an efficient tool

Pros

Sales Layer ability to reuse structures, automate product inclusion and generate multi-channel catalogs saves us a huge amount of time.

Cons

There is a thing I noticed that the load speed can be slow when handling large volumes of data which impacts efficiency on projects with many products.

“Easy to manage with great integration potential

Pros

What I like most about Sales Layer is its simple interface and the ease with which I can organize and update large volumes of product data. Plus the multi-channel synchronization is super efficient saving a lot of time in daily management.

Cons

When dealing with many records or complex attributes I noticed that the performance can be affected and data loading becomes slower especially in large projects.

“Our go-to business platform

Pros

I find all the new features and functionalities pretty great. Plus the automation really streamlines the entire catalog information process.

Cons

While it is a powerful tool for managing product data one thing I did not like much was the interface.

“easy to use tool and fast updates

Pros

Everything feels simple right from the start for us and making changes is simple and quick. The site also runs very reliably and without hiccups which makes the whole experience even better for us.

Cons

I really don't have many negatives to mention. The only issue I had before was that you couldn't upload multiple images at once and had to bundle them into a .zip file but that has already been fixed.

“multichannel cataloging saves hours

Pros

Being able to reuse structures, automate product inclusion and create multichannel catalogs saves us a huge amount of time.

Cons

Loading can get slow when handling large volumes of data which hurts efficiency on projects with a lot of products.

“simple interface and fast sync

Pros

One of the things I've enjoyed most about it is the simple interface and how simple it is for us to organize and update large volumes of product data. The multichannel synchronization is also very efficient and saves a lot of time in our day-to-day management.

Cons

When working with a lot of records or more complex attributes, performance can take a hit and data loading becomes slower, especially on larger projects.

“powerful catalog automation

Pros

The new fields and added functionality really improve the system for us and the automation helps align the entire catalog information process.

Cons

Even though it's a powerful tool for managing product information, the interface was one of the parts I liked the least.

“Page quality is great

Pros

Well I love the ability to showcase the products you sell in such a professional manner.

Cons

I honestly like everything and I do not have anything negative to say.

“Looks good and is simple to use

Pros

The interface is simple and basic which makes it easy to navigate and it is well-documented. Additionally it is a scalable solution that gives users like us more control as long as they have the necessary permissions.

Cons

So far I have no complaints about how easy the application is to use. My experience has mainly involved viewing information and managing connectors.

“Works but could be a lot better

Pros

One thing I like a lot is that updating product content is a simple task with Excel or CSV files. Also the interface is user friendly and the system operates swiftly ensuring smooth interactions.

Cons

There is no option to back up connectors or other features like product info individually. And the helpdesk was better with the always-available chat while the ticket system tends to generate a lot more noise than solution.

“Page design quality

Pros

I really like how it lets me display my products in such a professional way.

Cons

Honestly, I love everything about it. I can't really think of anything bad to say.

“Easy to use and appealing

Pros

The interface is very easy to use and everything is well-documented. Plus it's scalable, so I can do more as long as I have the right permissions.

Cons

I haven't had any issues with how the app works so far. My experience has mostly been about viewing info and managing connectors.

“My experience with SL

Pros

It's really easy to update product content using Excel or CSV files. The UI is super interactive and the response time is really fast.

Cons

There's no option to back up connectors or features like product info individually. The helpdesk was better when the chat was always available. The ticket system creates a lot more confusion.

“professional product showcase

Pros

One of the best parts for us is being able to present the products we sell in such a professional way.

Cons

Honestly, I'm happy with everything and don't really have anything negative to say.

“simple interface and great scalability

Pros

Everything feels easy for us to navigate and the documentation does a good job of explaining how to use the platform. It also scales well and gives us a good amount of independence, provided we have the appropriate permissions in place.

Cons

At this point, I really don't have any complaints about how usable the application is. Most of my time with it has been spent viewing information and handling connectors and that experience has been positive.

“great and responsive platform

Pros

Updating product content is pretty easy for us, whether through Excel or CSV files. The interface feels simple and the system responds quickly which makes day-to-day work much more efficient for us.

Cons

One thing that's missing is the ability to back up connectors or other elements like product information individually. Support also felt stronger before, when the always-available chat was there, the current ticket system creates a lot more confusion and disorder.

“Provides with the best assistance when needed

Pros

I like the fact that the team is always available to help us with any problems or questions we have.

Cons

To be honest I do not have any complaints to share.

“Best supporting team!

Pros

The team is always there to help solve any problems and answer all of my questions whenever I need them.

Cons

I don't have any complaints about Sales Layer. It's been great!

“responsive support every time

Pros

Whenever we need help, the team is there for us and quick to solve issues or answer any questions we have.

Cons

I honestly don't have any complaints about it.

“excellent product organization hub

Pros

It's excellent for us for keeping products organized and having everything gathered in one place.

Cons

The Magento integration was complex because we had to adapt it to fit our setup. Any improvements also tend to bring complications due to the customization required.

“powerful catalog visibility and learning resources

Pros

The platform feels quite simple for us which makes it much easier to view our catalogs, connectors and photos. It has also helped us bring more order to the way we work and present our products. Another highlight is the amount of information and explanatory videos available which have been very useful for us for helping us understand the tool better and reinforce our knowledge.

Cons

One area that could be improved, considering the specific needs of our account, is the ability to export product information without needing a connector. It would be something similar to the enhancement they showed us for exporting image URLs. That would be very helpful when sharing product details with our franchisees and wholesalers. Another improvement for the catalog would be supply management, since right now it only has an informational tab and does not allow us to actually manage it or upload images.

“reliable platform with outstanding support

Pros

Navigating the platform has been very easy for us thanks to its user-friendly UI/UX. I manage the system daily, making sure the data stays accurate, current and ready to share and after working in it every day for the past seven months, it has continued to feel simple to understand for me. One of the biggest strengths is the support from the IT team for us. Whenever I run into roadblocks while creating channels or updating data, they respond quickly and really know their stuff, especially when it comes to formulas and more technical questions. Even coworkers who only use the platform occasionally are able to move around it without much trouble and find it simple as well.

Cons

One thing I would really like to see is more automation built into workflows, especially for linking sales materials to products and creating new products or SKUs from existing product data. Right now, too much of that process is still manual and my team would benefit a lot from having those tasks automated. I have also run into situations where formulas behave the way I expect during testing but once the data is downloaded, the results are different from what I was expecting.

“flexible custom fields collaboration

Pros

One of the biggest advantages for us is how flexible it is when adding custom fields and extra information. That makes it much easier for developers and IT teams to stay aligned and work closely with product and marketing throughout the process.

Cons

There are still a few minor bugs in the web interface and the options for building out the permission tree feel a bit limited.

“powerful automation for multichannel updates

Pros

One of the best parts for me is the user-friendly interface paired with strong automation tools. It makes managing and updating product information across multiple channels feel much more efficient and far less of a hassle.

Cons

Biggest downside is that the initial setup can take quite a bit of time, especially when working with larger product catalogs. There's also a fairly steep learning curve for new users who aren't already familiar with PIM systems.

“catalog tools work really well

Pros

Managing the catalog is very convenient for us and the import and export features handle information reliably.

Cons

Product section search could be improved and it would help to have more information available for export.

“catalog management and integrations

Pros

Managing the catalog and working with integrations is very convenient for us.

Cons

Adjustment time for changes across different e-commerce platforms, such as VTEX or Mercado Libre, could be improved.

“simple setup and fast integration

Pros

It's simple to use for us, even for people without much experience. The product quality control features are easy to understand and the implementation and integration with other systems happen quickly.

Cons

Quality reports and import logs aren't very precise and don't provide much information.

“great tool for centralized catalog

Pros

Having the catalog for all 4 of our online stores in one platform has really improved how we manage product information. It gives us a centralized place to organize data and makes it much easier to spot opportunities and put together commercial proposals tailored to each specific store.

Cons

At first, synchronization with our SAP ECC updates was not working properly and when we imported family forms, some fields were duplicated or even created as new ones despite not being part of the configuration we had already defined.

“centralized product data win

Pros

Having one centralized place for all our product information made a huge difference for us. Before this, everything was scattered across different systems and spreadsheets which caused inefficiencies and plenty of data-related issues. Once we brought it all together in one platform, our product data became much more consistent and accurate. Updating information which used to take hours, became far more efficient. We were able to bulk update product details, pricing and images and that saved us a lot of time, especially when getting ready for new collections or seasonal sales.

Cons

Interface can occasionally be a bit slow to load and if I had to be picky, I'd definitely want that to be faster.

“Easy setup with immediate impact

Pros

Getting started with this software was very quick and I was able to use it effectively from the very first minute. It's simple to handle, simple and it has helped me improve my performance. Another big advantage is that it lets me adapt my services to my clients' needs immediately.

Cons

I really don't feel that anything is missing. Everything fits perfectly with what I need.

“fantastic support and features

Pros

This PIM covers everything we needed and even goes beyond that. The interface is very user-friendly and getting started was incredibly easy thanks to the exceptional support during onboarding. The support has stayed excellent even after setup and overall I'm very pleased with it.

Cons

Can't think of anything to dislike about it.

“centralized product info win

Pros

One thing that really works well is how simply it lets us store all our product information, so everyone on the team can access and use it quickly.

Cons

I still need to spend more time with PIM before I can say what I like less about it.

“reliable sync across regions

Pros

Running three regional eCommerce storefronts comes with a tricky setup for us, since some brands can only be sold in certain markets while the rest of our catalog needs to be available across all three. Before we moved to this platform, we tested other product management systems but none of them gave us the flexibility or dependability we needed. Some would sync the wrong products to the wrong site and others would completely fall apart. After more than a year using it, managing products across our three websites has become almost effortless and we haven't run into any of the problems we had with the previous tools. We're now able to control exactly which products sync to which storefronts, quickly remove discontinued items from all three sites and keep product information accurate and consistent everywhere. On top of that, it gives us the freedom to make slight adjustments by region which our old platforms couldn't handle. For example, we can set different pricing in one market to stay competitive or use a different product name in a specific region, while still keeping the rest of the product data aligned across all websites.

Cons

A small limitation is that there are a few custom product fields on our websites that the platform can't sync directly out of the box. To their credit, their team worked with us to build a custom connection for the fields that mattered most which helped a lot. We still have a few remaining product fields that need to be updated manually on the websites but since those details rarely change, it hasn't caused much of an issue. Even with that minor drawback, the platform has been extremely valuable and has made managing our product catalog far easier overall.

“user-friendly tool with excellent support

Pros

One thing I really appreciate about this tool is its user-friendly interface which makes managing product data much simpler. It also comes with excellent customer support which adds a lot to the overall experience.

Cons

There is a bit of an initial learning curve for new users. Since the platform includes a wide range of features and configuration options, it can take some time to fully get comfortable with it.

“Practical and easy to use tool

Pros

I like that it's very practical to view products and make changes to them without any complications.

Cons

Not a con but I think some filters are not very convenient to use and searches based on criteria other than the product's S.A.U. are quite limited.

“simple ux and flexible product model

Pros

One of the biggest strengths is the user experience, especially since most people using the PIM aren't very technical. It's also worth mentioning that I can create my own product model and include all the fields I need.

Cons

There isn't a native option for handling pricing in multiple currencies.

“flexible export scripts

Pros

A feature I really appreciate is the export channels, especially being able to add your own small scripts before exporting. It's easy to set up and the documentation does a very good job of explaining how to implement everything.

Cons

The part that still feels missing is a more convenient way to move around categories. Adding drag-and-drop would make that much better.

“centralized data that delivers

Pros

Having everything centralized has been really helpful and the software is flexible enough to handle all of the challenges we deal with.

Cons

Getting started took a little time because the learning curve was somewhat tough at first but it became much clearer not long after.

“fantastic support and multilingual tools

Pros

Using this software feels very easy for us and the support team has been amazing whenever help is needed. The multi-language support is also really good for us.

Cons

It would be better to have clearer visibility into sync progress, along with the option to rearrange image order directly within the program.

“clean sync with AECOC

Pros

A big reason we use this software is to connect our product data with AECOC DATA and AECOC MEDIA. That synchronization has made our internal processes much simpler for us and everything is more manageable now. The tool is user-friendly and has a polished, well-designed interface for us. The edit mode view is especially helpful for checking product information and the ability to filter by any field gets a lot of use as well. We now have one central place to manage all product images and from there they are distributed to every channel which has improved the overall quality of our product information.

Cons

Getting the integration working with our data and with AECOC was somewhat complex for our category, since part of the setup had to be developed along the way together. Now that everything is fully developed, it works properly.

“great and helpful support

Pros

It feels simple to use for us and the support team has been very attentive whenever needed.

Cons

I don't really have anything negative to mention at the moment since I still haven't used it that much yet.

“user-friendly setup and support

Pros

Starting out with it feels very easy for us and the platform is simple to understand. Uploading information and keeping it updated is comfortable and uncomplicated for us. Whenever questions come up, the support team is always there to assist and connecting it with third-party tools is also a simple process for us.

Cons

The newer interface seems to put more emphasis on looks. It functions properly but the update feels more focused on aesthetics than on keeping things simple.

“powerful catalog workflows

Pros

The tagging system, catalog management features and workflows have been really great and useful in daily use for us.

Cons

At this point, there aren't any specific features we dislike.

“reliable live stock sync

Pros

Getting this set up with my online stores was very easy for me and it fits in well with the way I already work. It keeps my inventory completely up to date and lets me refresh product information live which is a huge help for my day-to-day management.

Cons

At times, the connection with online stores can run into conflicts because of the different platform versions. Still, it's usually something that can be sorted out with support from the technical team.

“flexible and user-friendly platform

Pros

Using this product feels very easy for us and it offers more flexibility than many other tools or platforms I've worked with.

Cons

One thing that still needs improvement is the lack of a unique EAN code concept, since the system currently lets you save multiple products under the same EAN.