Shopify Software

Shopify Software Reviews

Total 2031 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

MM

Marta Moura

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
March 2025

my thoughts

Pros

Setting everything up is very easy and the payment methods available work really well.

Cons

The commissions are a bit high when compared with other products.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AT

Angelica Tobon

Cosmetics, 1-10 employees

More than a year

5.0
March 2025

complete solution

Pros

Being able to connect it with other platforms makes it feel like a complete all in one solution, combining both a sales platform and a design platform in one place.

Cons

At times, integrating external platforms was difficult for me although it became much simpler once I learned how the process worked.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MRS

Mara Rose Serva

Marketing and Advertising, 1-10 employees

More than a year

5.0
March 2025

powerful storefront builder

Pros

Hands down one of the best platforms for building ecommerce sites. It comes with tons of integrations that are available in just one click, offers strong customization options and the overall user experience feels polished and accessible.

Cons

The pricing gets pretty expensive once you move into the more advanced plans which can be tough for a newer or smaller business. On the plus side, the basic plans are still a solid place to start.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SC

Sara Crump

Consumer Goods, 1-10 employees

More than a year

4.0
March 2025

freedom to run my store

Pros

It lets me run my own business independently instead of relying on Etsy or similar marketplaces.

Cons

The fees are tough to deal with especially during slower sales periods when they feel more like a burden.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

LB

Laney Bagwell

Food & Beverages, 1-10 employees

Free Trial

1.0
March 2025

costly themes and poor customization

Pros

Nothing really stood out in a positive way for me and the web side didn't offer much flexibility for customization.

Cons

Working on the website was really frustrating and having to spend so much on themes made the whole experience even worse.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

BC

Benjamin Cooke

Automotive, 1-10 employees

More than a year

4.0
March 2025

Efficient platform

Pros

A strong e commerce platform overall though it does feel expensive and still lacks a few features.

Cons

Some pretty obvious features are still missing especially when it comes to reporting.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

OB

Orion Brown

Consumer Goods, 1-10 employees

More than a year

5.0
March 2025

Fast launch

Pros

Working with it as a beginner is really easy and setting everything up doesn't take much effort.

Cons

One frustrating part is the razor-blade approach where almost every feature ends up needing a separate add-on app. It's gotten better over the years but it's still a trouble.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

HG

Heldor Goday

Retail, 1-10 employees

More than a year

5.0
March 2025

has everything

Pros

Everything needed to run an online business is available in one platform and if something is missing, you can just add apps to your store to cover it.

Cons

I'm very happy with it so there really isn't anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CA

Clémence AUBIES

Farming, 1-10 employees

More than a year

1.0
March 2025

customer service inexistant

Pros

Since I can no longer use my store on the platform, I'd say nothing at this point because everything that used to be possible and positive is no longer there.

Cons

There's no real help when a problem comes up, only automated replies that don't fit the situation.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

SW

Simon Winkley

Sports, 1-10 employees

Less than 6 months

5.0
March 2025

no trouble at all

Pros

Even without a technical background, I've been able to update and manage everything without much trouble.

Cons

One limitation I've run into is that stock levels still can't be properly integrated and displayed for mixed "in stock" and "drop ship" items or variants even after hiring a professional to create custom code for it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AR

Albert Ramos

Consumer Goods, 11-50 employees

More than a year

5.0
March 2025

daily work made efficient

Pros

It handles integrations really well and that has made our daily processes much more efficient and manageable.

Cons

Working with it was a little challenging at first and it took some time to learn how to use it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SL

Saara Leppänen

Consumer Goods, 1-10 employees

Less than a year

5.0
March 2025

Easy to work with

Pros

The platform is versatile, easy to use and connects well with other platforms.

Cons

The pricing is fairly high; otherwise, I'd be using it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AZ

Ahmed Zarad

Consumer Electronics, 1-10 employees

More than a year

4.0
March 2025

Reliable support

Pros

Running an online store on this platform comes with access to a huge range of apps and many of them are extremely useful. They help with things like inventory management, shipping information and marketing tasks. It's also convenient to manage the store while away from a computer since the platform is well optimized for mobile use. Their customer support has been consistently helpful and available whenever needed and honestly that support is one of the biggest reasons I decided to keep my store on this solution.

Cons

The monthly plans feel a little overpriced and using a lot of apps can make the cost go up even more since some of them charge extra. On top of that, as your store gets larger, you usually have to move up to a more expensive subscription if you want access to the added features needed to scale properly.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

SM

Sofie Mages

Cosmetics, 1-10 employees

More than a year

5.0
March 2025

beginner friendly

Pros

Getting started with it feels very beginner friendly. Anytime I had a question, I could always find an answer in the FAQ section or through a YouTube video someone had already made about it.

Cons

One downside is that if you want a really good theme, you'll likely need to buy one. The themes that come included didn't offer the options I needed for my store and prices start at around 300 EUR.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CP

Christie Pile

Retail, 1-10 employees

More than a year

5.0
March 2025

clean interface

Pros

The interface is very user friendly and making changes to the themes is easy and convenient.

Cons

The reporting side still needs improvement. Pulling customer information can be a bit frustrating and feels more complicated than it should be.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

LW

Lewis Wood

Events Services, 1-10 employees

More than a year

5.0
February 2025

powerful ecommerce toolkit

Pros

The interface is really user friendly and the platform packs in a huge range of features. It's impressive how you can run and manage pretty much an entire ecommerce business using this alone.

Cons

Theme customization can still be frustrating at times if you don't have much coding knowledge.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FBG

Felipe Bascuñan Gonzalez

Consumer Electronics, 1-10 employees

More than a year

5.0
February 2025

simple and scalable

Pros

One of the best things about it is how simple and scalable it is. If you're just getting started, it works really well and if you're already running a large business, it still fits perfectly.

Cons

The commissions are a downside although once you really break down the charges, it often ends up being cheaper than other options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LC

Latisha Cangelosi

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
February 2025

affiliate links at my fingertips

Pros

What I really appreciate is being able to sign in as an affiliate with companies and access my direct links right away.

Cons

I honestly don't use it often enough to have a strong opinion on any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CA

Charles Atkins

Cosmetics, 1-10 employees

More than a year

5.0
February 2025

works well for me

Pros

Everything you need for an e commerce store is there. The checkout converts better than any other e commerce platform I've used and the platform simply works. There are also tons of integrations available which makes it flexible for different business needs.

Cons

Support is generally willing to help but getting the right answer often means being passed between several people first. The AI assistant can also be frustrating because it sometimes sends you to options or paths that aren't even real.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JZ

Jon Zimmerman

Apparel & Fashion, 1-10 employees

More than a year

5.0
February 2025

packed with powerful features

Pros

Compared with other platforms, it comes with one of the widest ranges of options and features available on the market.

Cons

That said, it can feel pretty complex at first if you've never used it before or you're new to website builders.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10