Marta Moura
Health, Wellness and Fitness, 1-10 employees
More than a year
“my thoughts”
Pros
Setting everything up is very easy and the payment methods available work really well.
Cons
The commissions are a bit high when compared with other products.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angelica Tobon
Cosmetics, 1-10 employees
More than a year
“complete solution”
Pros
Being able to connect it with other platforms makes it feel like a complete all in one solution, combining both a sales platform and a design platform in one place.
Cons
At times, integrating external platforms was difficult for me although it became much simpler once I learned how the process worked.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mara Rose Serva
Marketing and Advertising, 1-10 employees
More than a year
“powerful storefront builder”
Pros
Hands down one of the best platforms for building ecommerce sites. It comes with tons of integrations that are available in just one click, offers strong customization options and the overall user experience feels polished and accessible.
Cons
The pricing gets pretty expensive once you move into the more advanced plans which can be tough for a newer or smaller business. On the plus side, the basic plans are still a solid place to start.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Sara Crump
Consumer Goods, 1-10 employees
More than a year
“freedom to run my store”
Pros
It lets me run my own business independently instead of relying on Etsy or similar marketplaces.
Cons
The fees are tough to deal with especially during slower sales periods when they feel more like a burden.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Laney Bagwell
Food & Beverages, 1-10 employees
Free Trial
“costly themes and poor customization”
Pros
Nothing really stood out in a positive way for me and the web side didn't offer much flexibility for customization.
Cons
Working on the website was really frustrating and having to spend so much on themes made the whole experience even worse.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Benjamin Cooke
Automotive, 1-10 employees
More than a year
“Efficient platform”
Pros
A strong e commerce platform overall though it does feel expensive and still lacks a few features.
Cons
Some pretty obvious features are still missing especially when it comes to reporting.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Orion Brown
Consumer Goods, 1-10 employees
More than a year
“Fast launch”
Pros
Working with it as a beginner is really easy and setting everything up doesn't take much effort.
Cons
One frustrating part is the razor-blade approach where almost every feature ends up needing a separate add-on app. It's gotten better over the years but it's still a trouble.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Heldor Goday
Retail, 1-10 employees
More than a year
“has everything”
Pros
Everything needed to run an online business is available in one platform and if something is missing, you can just add apps to your store to cover it.
Cons
I'm very happy with it so there really isn't anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Clémence AUBIES
Farming, 1-10 employees
More than a year
“customer service inexistant”
Pros
Since I can no longer use my store on the platform, I'd say nothing at this point because everything that used to be possible and positive is no longer there.
Cons
There's no real help when a problem comes up, only automated replies that don't fit the situation.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Simon Winkley
Sports, 1-10 employees
Less than 6 months
“no trouble at all”
Pros
Even without a technical background, I've been able to update and manage everything without much trouble.
Cons
One limitation I've run into is that stock levels still can't be properly integrated and displayed for mixed "in stock" and "drop ship" items or variants even after hiring a professional to create custom code for it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Albert Ramos
Consumer Goods, 11-50 employees
More than a year
“daily work made efficient”
Pros
It handles integrations really well and that has made our daily processes much more efficient and manageable.
Cons
Working with it was a little challenging at first and it took some time to learn how to use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Saara Leppänen
Consumer Goods, 1-10 employees
Less than a year
“Easy to work with”
Pros
The platform is versatile, easy to use and connects well with other platforms.
Cons
The pricing is fairly high; otherwise, I'd be using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ahmed Zarad
Consumer Electronics, 1-10 employees
More than a year
“Reliable support”
Pros
Running an online store on this platform comes with access to a huge range of apps and many of them are extremely useful. They help with things like inventory management, shipping information and marketing tasks. It's also convenient to manage the store while away from a computer since the platform is well optimized for mobile use. Their customer support has been consistently helpful and available whenever needed and honestly that support is one of the biggest reasons I decided to keep my store on this solution.
Cons
The monthly plans feel a little overpriced and using a lot of apps can make the cost go up even more since some of them charge extra. On top of that, as your store gets larger, you usually have to move up to a more expensive subscription if you want access to the added features needed to scale properly.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Sofie Mages
Cosmetics, 1-10 employees
More than a year
“beginner friendly”
Pros
Getting started with it feels very beginner friendly. Anytime I had a question, I could always find an answer in the FAQ section or through a YouTube video someone had already made about it.
Cons
One downside is that if you want a really good theme, you'll likely need to buy one. The themes that come included didn't offer the options I needed for my store and prices start at around 300 EUR.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Christie Pile
Retail, 1-10 employees
More than a year
“clean interface”
Pros
The interface is very user friendly and making changes to the themes is easy and convenient.
Cons
The reporting side still needs improvement. Pulling customer information can be a bit frustrating and feels more complicated than it should be.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Lewis Wood
Events Services, 1-10 employees
More than a year
“powerful ecommerce toolkit”
Pros
The interface is really user friendly and the platform packs in a huge range of features. It's impressive how you can run and manage pretty much an entire ecommerce business using this alone.
Cons
Theme customization can still be frustrating at times if you don't have much coding knowledge.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Felipe Bascuñan Gonzalez
Consumer Electronics, 1-10 employees
More than a year
“simple and scalable”
Pros
One of the best things about it is how simple and scalable it is. If you're just getting started, it works really well and if you're already running a large business, it still fits perfectly.
Cons
The commissions are a downside although once you really break down the charges, it often ends up being cheaper than other options.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Latisha Cangelosi
Health, Wellness and Fitness, 1-10 employees
Less than a year
“affiliate links at my fingertips”
Pros
What I really appreciate is being able to sign in as an affiliate with companies and access my direct links right away.
Cons
I honestly don't use it often enough to have a strong opinion on any downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles Atkins
Cosmetics, 1-10 employees
More than a year
“works well for me”
Pros
Everything you need for an e commerce store is there. The checkout converts better than any other e commerce platform I've used and the platform simply works. There are also tons of integrations available which makes it flexible for different business needs.
Cons
Support is generally willing to help but getting the right answer often means being passed between several people first. The AI assistant can also be frustrating because it sometimes sends you to options or paths that aren't even real.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jon Zimmerman
Apparel & Fashion, 1-10 employees
More than a year
“packed with powerful features”
Pros
Compared with other platforms, it comes with one of the widest ranges of options and features available on the market.
Cons
That said, it can feel pretty complex at first if you've never used it before or you're new to website builders.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10