Shopify Software

Shopify Software Reviews

Total 2058 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

PD
Phil D.

Marketing and Advertising, 101-500 employees

More than a year

5.0

“Quick to setup platform”

Pros

Right out of the box it's pretty much ready to go. Once you choose a theme, you can start adding products to your online store almost immediately. Also it supports multiple payment methods beyond Shopify's native option. On top of that there are plenty of extra apps that add more functionality on the backend which is really useful since we can handle most things without needing to code.

Cons

Once you want to build more custom features into the site, there's a bit of a learning curve. You can add code where needed but the level of customization can still be restricted depending on the theme you're using.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

MB
Madeline b.

Accounting, 1-10 employees

More than a year

3.0

“Convenient checkout options but potential risks”

Pros

One thing that stands out to me is how convenient it makes checkout on so many websites. Once your account is connected, paying is quick and easy and the whole process seems much more hassle free.

Cons

My biggest issue with it is that not every store using it seems trustworthy so there's still a real chance of getting scammed when buying from certain shops.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

LG
Leah G.

Entertainment, 1-10 employees

More than a year

4.0

“Simple setup process for online stores”

Pros

It is pretty easy to use and it made launching an online store much less complicated than I originally thought it would be. I liked that most of the tools I needed were already built into the platform so I wasn't stuck trying to connect a bunch of separate services just to get everything working.

Cons

The biggest drawback was how the cost can climb once you begin adding extra apps or advanced features. The core platform is user friendly but some things that seem like they should already be included end up needing another app or an added monthly fee. Also it takes a bit of time to get the store design looking exactly the way you want especially if you're particular about how everything should look.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

GS
Giovanni S.

Internet, 1-10 employees

More than a year

5.0

“Modern store design themes”

Pros

I used it to try launching a small personal online shop as a side project between university classes. The platform is very beginner friendly as the free themes already look good, modern and fully optimized for people browsing on their phones. You don't need any programming knowledge at all to upload product photos, adjust descriptions and start selling. On top of that it integrates to social media in no time which makes it simple to launch ad campaigns.

Cons

Its basic monthly subscription seems pretty expensive when you're just starting out and not bringing in much revenue yet. Also if you choose not to use their default payment system, they charge extra fees on every single transaction which cuts into your profit margins. A lot of the extra apps for customizing the store which seem essential at the beginning also come with separate subscriptions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

HR
Heidy R.

Accounting, 11-50 employees

More than a year

5.0

“amazing online shopping experience for customers”

Pros

From a customer's perspective, I'd rate this software 100/100. It's very simple to use, paying is quick, managing orders is easy and it makes online shopping feel even more convenient overall.

Cons

One thing that could be better is when certain items are actually out of stock but the retailer's website still shows them as available.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AA
Adewale A.

E-Learning, 1-10 employees

More than a year

4.0

“Simple account tools and fast transfers”

Pros

Running my business on it has not been a hassle. The tools are easy and simple to work with so getting things set up doesn't take much effort. Also I was pleasantly surprised by how quickly I received my payment, with no delays at all. Once the pages are finished, they look really professional and it seems reassuring to have a platform like this behind my business.

Cons

The downside is that it is pretty expensive especially for a small startup like mine. It would make a lot more sense if users were grouped into categories so newer businesses could pay pricing that matches their turnover. That kind of pricing model would help me keep more profit while still being able to benefit from its impressive features.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

7

DD
Dee D.

Consumer Services, 11-50 employees

More than a year

4.0

“offer multiple payment options”

Pros

It is easy to run our web storefront on it. Setting up payment processing was simple and it offers really good options for our customers.

Cons

To me the email templates feel pretty outdated and are difficult to work with. It would be nice to see updated templates and more modern customization options.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

10

A
Anonymous

Consumer Electronics, 11-50 employees

Less than 6 months

3.0

“pretty costly”

Pros

Getting an online store live only takes a few hours even without a technical background. The app marketplace is massive so it's possible to add just about any functionality you need. Payments connect without much hassle and the checkout process looks simple and professional. The themes are attractive right away and managing inventory is pretty simple. It also makes selling dropshipping items and digital products very convenient.

Cons

The monthly cost climbs quickly because a lot of basic features require paid apps and the transaction fees sting unless you use Shopify Payments. Liquid is also tough to work with if you don't know how to code which often means hiring a developer for customizations. On top of that the admin area can feel crowded and moving away from it is incredibly frustrating.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

6

Functionality

5

MK
michael k.

Events Services, 1-10 employees

More than a year

5.0

“simple to use”

Pros

It is easy to get an online store up and running with it that too without any technical background. I use it to sell photography albums and it gives my customers a professional checkout experience, secure payment processing and several payment options to choose from. It's also simple to manage products orders and customer details and the platform has been very dependable.

Cons

As per me its monthly subscription fee, along with the extra cost of apps, can add up quickly for a small business. A few features are only available through paid apps and learning how to customize the store beyond the basic setup can take some time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

ML
Micah L.

Automotive, 11-50 employees

More than a year

5.0

“Top choice platform for online stores”

Pros

Being the most widely used platform out there, Shopify seems like one of the most dependable and advanced ecommerce solutions available. There are lots of apps to choose from and the whole system is standardized in a way that really fits the ecommerce industry. I honestly couldn't be happier with it.

Cons

One area where it still seems limited is B2B, wholesale and businesses that depend on dealer networks. I know some features exist for that but they're not nearly as user friendly as the retail DTC side of the platform.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

EA
Estrella A.

Computer Software, 51-100 employees

More than a year

5.0

“Flexible developer tools for custom builds”

Pros

Building custom headless storefronts is easier now thanks to the powerful Storefront GraphQL APIs. On top of that developer tools like Shopify CLI really speed up the process of creating custom apps.

Cons

API rate limits can sometimes get in the way during heavier data syncs and working through complicated Liquid logic in older legacy themes can become pretty tedious.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

ZS
Zachary S.

Health, Wellness and Fitness, 11-50 employees

More than a year

4.0

“Helpful inventory management tool”

Pros

One thing that works really well is being able to list all the products I use in one place. It's helpful for keeping track of what I have bought and I also like being able to share recommendations with friends and family. Adding products is pretty easy too which makes the whole process convenient.

Cons

One part I am not happy with is that some of the fees feel a bit hidden. I have run into transaction charges that weren't as clear as I would have liked. I really wish the pricing was more upfront and I'd also prefer to have more customization options for the website.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

9

NT
Nicole T.

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Effective tools to launch online stores”

Pros

Getting a store up and running is quick and easy with it and the range of customizable themes gives plenty of flexibility. There's also a huge selection of apps that can help increase sales and the detailed analytics make it much easier to track performance and guide business decisions.

Cons

The monthly subscription can put pressure on cash flow when you're just starting out and some third-party apps become costly pretty fast. On top of that more advanced customization usually takes coding knowledge.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Education Management, 1-10 employees

More than a year

5.0

“worth the investment cost”

Pros

For any small business and even plenty of medium sized ones it is an essential platform. It can definitely get pricey over time but the cost seems justified because of how many amazing features and capabilities are packed into it.

Cons

There are moments when it gets a bit buggy or slows down especially when dealing with very long SKU lists. Some pages can start to lag and feel bogged down but aside from that it's a fairly reliable tool to work with.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

SS
Samuel S.

Real Estate, 11-50 employees

More than a year

5.0

“Dependable platform overall”

Pros

Setting up, running and growing an ecommerce store with Shopify is fairly simple even without much technical experience. The platform is dependable, the admin dashboard is clear and user friendly and the wide range of apps and integrations makes it convenient to add more functionality as the business expands.

Cons

One drawback is how quickly the overall cost can increase once you depend on several third party apps for more advanced features. Some things that seem like they should already be built into the platform end up requiring an extra subscription or even custom development.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

SR
Shawn R.

Marketing and Advertising, 101-500 employees

More than a year

5.0

“offer flexible media options”

Pros

Working with media assets, adding high definition photo galleries and customizing the user experience all feel very hassle free and it doesn't take hours of custom coding to make it happen.

Cons

Overall costs can climb pretty quickly once you start adding several third-party app subscriptions that are necessary for design and marketing.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

CL
Chiara L.

Legal Services, 1-10 employees

Less than a year

5.0

“Simple setup guide for selling online”

Pros

Launching my first website felt a bit intimidating at first but it made the whole process user friendly and simple. I quickly learned how to set up my online store, upload products and work through the different payment options and procedures. If you're not sure where to begin, this is honestly one of the best platforms to start selling online with.

Cons

The experience has been genuinely pleasant so I really don't have any complaints about it. It's a valuable platform that I'd definitely recommend to others.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AC
Andy C.

Sporting Goods, 51-100 employees

Less than a year

5.0

“Fast store launch and local payments”

Pros

Getting our sporting goods catalog online only took around two weeks which made a real difference while we were trying to stay on track with quarterly goals. The payment gateway choices are also a strong fit for the Indonesian market since customers can pay with familiar local methods and we didn't need to create any custom integrations ourselves. On top of that syncing inventory between our physical showroom and the online store has finally reduced those awkward overselling situations that used to cost us sales.

Cons

Its monthly cost climbs pretty fast once you include the apps you realistically need for a B2B setup. The discount code feature is also fairly limited so we cannot offer the tiered pricing that our bulk buyers usually expect unless we rely on workarounds. Support does reply but they rarely seem to fully understand wholesale related situations.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

JJ
John J.

Information Technology and Services, 1-10 employees

Less than a year

4.0

“works the best for everyone”

Pros

It works well for anyone who wants to handle things themselves. It makes setting up an online store fairly easy especially when it comes to building the website and connecting payment options.

Cons

One thing that bothered me was not having complete access to the control panel or HTML which limited how much we could do with SEO changes and custom updates. It's also just another SaaS platform so you keep paying indefinitely and never actually own the software. These days, building something you fully own feels like the better option.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

GAW
Gary A W.

Apparel & Fashion, 1-10 employees

Less than a year

5.0

“packed with effective tools for expanding businesses”

Pros

Launching and running an online store with it seems very hassle free even without a deep technical background. It brings together everything needed to operate an e-commerce business in one platform including hosting, product management, payments, shipping connections and marketing tools. As our brand has grown, the large selection of themes and apps has been especially helpful for customizing the store and adding features over time. Also it integrates really well with social media and other sales channels which helps us reach customers wherever they prefer to shop. Another big plus is dependability. It takes care of security, updates and site performance in the background which lets me spend more time building the business instead of managing the website. The dashboard is user friendly, the mobile app is convenient and the analytics are detailed enough to make daily operations feel efficient and organized.

Cons

Even though it is a very strong platform overall the costs can start stacking up as the business expands. On top of the monthly subscription, a lot of advanced functionality depends on paid apps and that can noticeably raise ongoing expenses over time. More advanced customization can also be a challenge since some changes require knowledge of Shopify's Liquid language or assistance from a developer especially when working with themes or more complex features. Day to day use is very beginner-friendly but there are still limits when trying to build highly customized experiences without technical skills. One smaller annoyance is that some features and reporting tools are locked behind higher tier plans which makes it harder for smaller businesses to access everything they need without paying to upgrade.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9